Austrian Airlines

✅ Trip Verified | Austrian Airline forced me to check in my luggage saying that the flight was fully booked but there were numerous people with bigger "hand" luggage who were not required to do that. The personnel could not provide any justification for why the requirement applied to me and not to other people, besides there was space in the cabin. As a result I had to wait for luggage at CDG and lost the last train to Paris, arriving home at 2am and after taking a bus and a taxi.

✅ Trip Verified | My family and friends (6 persons) bought on 13/4/2022 tickets to Vienna for Christmas 2022. We received confirmation from Austrian Airlines for Flight Athens - Vienna on 25/12/2022 at 14:55 Flight Vienna - Athens on 31/12/2022 at 22:05 On 23/12/2022 I tried to check-in online for the first flight but I received a reply from the system mentioning that it was not possible to complete the check-in and that I should make it at the airport when I will arrive to board to the flight. I called the Customer Serviceto understand if there is something wrong with the system and I discovered that Austrian Airlines cancelled both our flights without notice to us. I asked for a solution for the situation caused by Austrian Airlines and they informed me that they could: Book seats in an earlier flight (25/12 at 13:25 instead of 14:55) Book seats in another return flight on 01/01/2023 at 18:25 (instead of 31/12 at 22:05) I accepted and booked these tickets upon receiving an assurance from the Customer Service that they will pay for the additional cost that will arise, due to the change of our departure date. I asked if there is any restriction / prerequisite for the expenses and they replied that they do not have any restriction as long as we do not book a five star Hotel. After our trip, we sent the invoices of the expenses to Austrian Airlines and after a two months dialogue they denied to pay our expenses and furthermore they denied to pay compensation. Fortunately, we discovered APF (Agency for Passenger Rights) and with their efforts, Austrian Airlines “was convinced” for their mistakes and payed full compensation according to the EU directive but about 65% of our expenses because, as they claim, they have restrictions. At the end we accepted the 65% because after five months of continuous efforts with the airline we could not stand it any longer.

✅ Trip Verified | Very bad experience. I lost business meetings because of the delays and the bad service. They caused me a big lost of money. It took more then 12 hours and 3 flights to arrive from TLV to Malaga (should take max 5 hours of flight). First flight from Tel Aviv to Vienna they lost the slot of departure, then instead of flying directly to Malaga they sent me in a Lufthansa flight to Frankfort and then another flight from Frankfurt to Malaga. I went out at 2:00 am and arrive to destination at 18:00.

Not Verified | On the 2nd of June we were flying from Sofia to Vienna on OS798 connecting through to Reykjavik on OS0327 In Sofia our flight was delayed, so l checked with the man at our boarding gate about our connecting flight. The man said “ what are you worrying about, you will have 50 minutes before your connection”. On our flight to Vienna; the flights requiring immediate transfer by the passengers were announced, of which our flight wasn’t one of them. Despite this; we went immediately and directly to our gate without delay, as quickly as we could. On approach to the gate, a man was standing near the entrance to the gate waiting area, who was apparently waiting for us. He instantly went into a rage, yelling loud and aggressively at us, saying “ the plane it waited for you, hurry up and get on the plane”! We ran towards the gate, and l said “this isn’t our fault, we just arrived because our flight was delayed”. He started yelling at us again to get your boarding passes and scan them and get on the plane! This is while he stood behind the counter, doing nothing to assist. He then started yelling again to get on the plane again. By this time l finally started verbally responding to his attack on us. We ran down the ramp to the aircraft totally stressed and angry and upset from the attack on us; and told the head stewardess that l want to make an official complaint on the man at checkin. We then went straight towards our seats, helped by an absolutely lovely flight attendant in order to not hold up the flight any longer. Once seated I explained to the attendant what happened and asked her if she could tell the head flight attendant what happened, and asked her if she could obtain the mans details for a complaint. By this time, l was nearly in tears; and my daughter who has a brain disability was a mess in tears. The young attendant was companionate and professional, gave us the complaint email, and said she would include her our report; and did everything she could to make us feel better. Unfortunately; the head stewardess did not once through the flight even bother to speak to us to obtain more details or see if we were ok. This l feel was totally unprofessional and uncaring. There was so little time between flights, that we arrived in Iceland without our luggage. The staff in Reykjavik were very helpful and professional resolving the problem. Please thank the young flight attendant and the Reykjavik staff, on my behalf please.

✅ Trip Verified | A year ago I took the same flight and I was very satisfied on all accounts. This year I repeated the flight and, probably, it was the last one with Austrian. My ticket states clearly "MEAL - standard", as the last year. What I got was a miserable half dry half wet roll of bread with some yellow cheese that half was melted inside the bag, half a tomato slice and a napkin. I was flying to a connection flight without food. To add insult to injury, at 10:00 sharp, when we landed all the food stands were closed. At least out of consideration for those going on another flight without anything to put in the mouth, Austrian should have done differently.

Not Verified | My husband and I both require assistance. Your staff and the airport staff at all of the airports were extremely helpful and made our experience a good one.

Not Verified | Austrian Airlines which I have flown many times of decades has after been taken over by Lufthansa sunk to a new low. The seats are a much tighter squeeze, the qualify of the food on a transatlantic flight, once among the best, is now mediocre, smaller in quality though with an option of two different main meals - chicken or pasta. The cutlery is not even plastic but rather some sort of cardboard plastic, the knife breaking as soon as I cut into the rather tough chicken - even Lufthansa and Swiss have metal cutlery. Limited drink runs during the flight and only water. Crew itself is polite, friendly and dutiful. Flights both direction full and cramped. Only a muffin served for breakfast NYC-Vienna - no cold cuts/cheese platter as years past, no fruit, no yogurt. I believe Lufthansa has dragged Austrian Airlines down several notches since the takeover. Flights on time, baggage arrived safely both directions. I would recommend them but with lesser expectations.

✅ Trip Verified | Had my luggage damaged by Austrian Airlines 5 months ago - despite immediate report to their arrivals ground staff, several calls to their inaudible call center staff and several unanswered e-mails, they have yet to provide compensation.

✅ Trip Verified | One of the worst airlines I have fly with. For direct fly from New York to Vienna the width of seats been 39cm. This kind of aircraft could be used for short flights but not for 8-9 hours direct flights. Another think is, if you are seated in the last rows of aircraft you will have to eat only what remains crew will just told you that there is only last option even the other passengers have more options. From my point of view this is very unprofessional if you pay same cost as another passengers and you are just unlucky where you’ve been seated. If you have a chance look for another flight and not use Austrian.

✅ Trip Verified | The Manchester to Vienna segment was really good with two wonderful crew but I wish to review here the long haul segment from. Vienna to Bangkok. My seat 7A was rather compact in the lie flat position but for the sitting position it was fine. The cabin crew service on this segment which was led by the purser Karin addressed me at all times by my name, she was very friendly and professional at all times for which I would like to express my thanks and the other six crew were also extremely friendly. The food was also very tasty and plentiful as was the special signature coffee. This was my first experience of traveling with Austrian Airlines and I can highly recommend them, incidently transitting through Vienna airport was very easy and the business class lounge was good.