✅ Trip Verified
| Newark to Tel Aviv via Vienna. I need to mention that I have flown business class on Austrian and the service, food, seats, flight etc have been amazing; actually one of the best of all European carriers! Our 7 year old daughter was flying on Austrian Airlines as a paid unaccompanied minor on Austrian Airlines from EWR-TLV with a stop in VIE on December 23/24. As we instructed via the documents provided by Austrian Airlines, filled out and signed by us the parents, Our daughter was to be handed over to us the Parents at the TLV airport. Unfortunately there was a serious laps in judgment with Austrian Airlines staff at the TLV airport on December 24 2019. When we met our daughter post immigration at TLV, there was no Austrian Airlines employee to be found. Thankfully my (senior citizen) mother was on the flight in business class and was watching her and had her going through immigration. What I understand and assume to be true is that the Austrian Airlines Employees assumed that our daughter leaving with her grandmother was a safe option, which turned out to be true. However, making this assumption could have turned out to be unsafe and tragic in another circumstance. This is why we gave explicit instructions on her to be handed over to us, her parents. This oversight is unacceptable and no legitimate excuse may or has been be given. We paid $600 fee for the unaccompanied minor fee. We reached out to Austin Airlines. While they profusely apologized, they refuse to offer a refund of any kind, which we believe is owed due to serviced unrendered.