✅ Trip Verified
| Mauritius to Vienna was disappointing in various aspects. The business class cabin crew's attitude and poor performance in service have been the key problem. After boarding, there was no help with luggage or seating to anybody. Once some crew members realized that we do not speak German, they lost any interest to communicate with us at all. With the exception of personal welcome from the main purser and only one flight attendant, the rest of the crew did not care for a majority of this long-haul daytime flight. After the take-off, the breakfast has been served. Then, the crew gave up almost to be presented for the passengers, or at least to ensure to refill in some frequency any kind of drinks at the “minibar” in the galley. When someone from the crew has “checked” the cabin, it was the high speed run through the aisle. I was lucky to call the flight attended and asked her for a drink, as there had been nothing in the galley minibar at that time. No answer, but the face told enough, that I had exceeded some unwritten limit perhaps. Absolutely unbelievable. The more offended face, when she came back with the drink. The lunch, served about 3 hours prior the landing, was delicious. With the mentioned exception of that one professional flight attendant, nobody has cared about the passengers (no refilled drinks again, no talks, no motivation to look professional at least). At Vienna airport the plane (B772) parked at the remote stand with totally disorganized bus transfer into overcrowded terminal building. But it is another story. Except the food, the flight in the Austrian long-haul business class was really disappointing.