Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
6/10
4 star Skytrax Rating
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10/10

"friendly and helpful staff"

(Austria)

Not Verified | Athens to Vienna. Exceptional friendly and helpful staff. Planes are very clean and comfortable. No food, just a small snack, and no extra food can be purchased. Free drinks.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAthens to Vienna
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"refuse to offer a refund"

(United States)

Trip Verified | Newark to Tel Aviv via Vienna. I need to mention that I have flown business class on Austrian and the service, food, seats, flight etc have been amazing; actually one of the best of all European carriers! Our 7 year old daughter was flying on Austrian Airlines as a paid unaccompanied minor on Austrian Airlines from EWR-TLV with a stop in VIE on December 23/24. As we instructed via the documents provided by Austrian Airlines, filled out and signed by us the parents, Our daughter was to be handed over to us the Parents at the TLV airport. Unfortunately there was a serious laps in judgment with Austrian Airlines staff at the TLV airport on December 24 2019. When we met our daughter post immigration at TLV, there was no Austrian Airlines employee to be found. Thankfully my (senior citizen) mother was on the flight in business class and was watching her and had her going through immigration. What I understand and assume to be true is that the Austrian Airlines Employees assumed that our daughter leaving with her grandmother was a safe option, which turned out to be true. However, making this assumption could have turned out to be unsafe and tragic in another circumstance. This is why we gave explicit instructions on her to be handed over to us, her parents. This oversight is unacceptable and no legitimate excuse may or has been be given. We paid $600 fee for the unaccompanied minor fee. We reached out to Austin Airlines. While they profusely apologized, they refuse to offer a refund of any kind, which we believe is owed due to serviced unrendered.
AircraftBoeing 767
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNewark to Vienna
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Very personalized service"

(Greece)

Trip Verified | Vienna to Athens. Very personalized service and food was very good. Plenty of wine selection (2 white & 2 red wine selection) only airline that warm the cup before pouring coffee. Bravo. Even though is a Euro business seating, service makes the difference. Very good Lounge facility with shower availability.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Athens
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"They downgraded me"

(Macedonia)

Trip Verified | Skopje to Viena. They downgraded me from Business to Economy without prior notice. They never even said sorry nor tried to refund.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSkopje to Viena
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't get any of the three bags"

(Sweden)

Trip Verified | Stockholm to Erbil via Vienna. We checked in three bags.When we arrived to Erbil we didn't get any of the three bags. We wrote a report at the airport in Erbil for missing bags. We wrote an e mail to your airlines without any response. We contacted blueribbonbags insurance company which responded directly and told us that your airline will deliver the bags 3 days after the arrival time to the airport which is Erbil. We stay in another city, the airport has to deliver the bags may be after another day.
AircraftOS318 / OS829
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteStockholm to Erbil via Vienna
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Do not recommend"

(Canada)

Trip Verified | Vienna to Montreal. The people in Vienna airport or on board of the plane never smiled at me, they are not friendly at all and when you raise a problem they never try to find a solution. The planes are clean but the staff make you having one of the worst experiences. Do not recommend.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Montreal
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Really bad experience"

(Finland)

Trip Verified | Vienna to Bucharest. Really bad experience with Austrian. Purchased preferred seats for both me and my partner and received seats in the back of the plane. When tried to discuss issue with desk officer, she told me I purchased only the ‘preferred zone’ which is in the back of the plane. Email management to ask for refund and received response asking for power of attorney for my partner’s approval. When travelling with skis during winter time, this airline charges 80 euros per way. Skis cannot be checked in as regular checked luggage. Never flying Austrian Airlines again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Bucharest
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Poor information"

(Poland)

Trip Verified | Vienna to London, delayed flight. Poor information on what happened although boarding was on time. Good seats. Flight attendant service - nothing special.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to London
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Decent experience"

(Poland)

Not Verified | Warsaw to Vienna. Decent experience with Austrian Airlines. Boarding and take off on time. Good seats. Quite nice flight attendant service. Landing on time.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWarsaw to Vienna
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"should have either alerted them"

(United States)

Trip Verified | Krakow to Vienna. Our direct flight from Krakow to Vienna was cancelled as we were getting ready to board because (we found out later) not enough seats booked. We all had to head back to counter to rebook (lady at counter had no idea what was going on because they told us the wrong counter number.) Eventually got rebooked on next flight out but routed through Munich causing us a 4 hour delay in getting to our destination. Upon arrival to hotel noticed large tear in outside shell of one of our suitcases. Our hotel maintenance man was able to temporarily patch up for til we got home. We still had 9 days left on our trip so would address then. The airline told us we should have either alerted them at airport or within 1 week of incident. The flight crews and ticket handlers were all great.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKrakow to Vienna
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no