Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 756 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

"did pay the financial damage rather fast"

(Belgium)

Trip Verified | The flight was delayed a few times and finally after a delay of 2 hrs 40mins cancelled. Most passengers were able to reach Athens same day however I was rebooked on a flight at 10.05 pm and this flight also caught a delay of 40 minutes. I reached Athens the next day at 2.00 am. Not fun, I could use the business lounge with food and drinks however Austrian only give one voucher of 10€ and food and drinks are not cheap at Vienna Airport. On that flight a small hot plate and a piece of cake was offered aside the usual drinks. FA were friendly. It must be said Austrian did pay the financial damage rather fast.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVienna to Athens
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"They didn’t prioritize business class"

(Switzerland)

Trip Verified | Similar to Lufthansa and Swiss, they pass off an economy class seat plus an empty adjacent seat as business class. Features such as charging ports/outlets aren’t available, let alone IFE. For a 4.5 hour flight, there were no drop down screens. The forward bathrooms were a free for all. Landed behind schedule in Vienna and only had 45 minutes before the next flight departed. They didn’t prioritize business class passengers who had short connections and there were only 4 very crowded immigration desks open. Best to avoid Lufthansa group airlines on any flights longer than 1.5-2 hours. It’s just not worth the $s.
AircraftA321
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteAmman to Zurich via Vienna
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"surprised how good they are"

(United Kingdom)

Trip Verified | First time on Austrian Airlines and I was surprised how good they are. Plane was old, but in a top condition. Food was good too (usually I wont eat plane food) Entertainment was ok. I would gladly fly with them again in the future.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to London via Vienna
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"onboard service was impeccable"

(Switzerland)

Trip Verified | Austrian Airlines has lots of old Airbuses but they look neat inside. Business class is typical for Europe, just Y seating with the middle seat remaining unoccupied. This is ok for short haul. The onboard service was impeccable. In Y all is available upon payment except water and munchies. In Business, a light meal incl. dessert on china is served in spite of the short flight time. Cabin staff is friendly and courteous. Announcements were made twice from the flight deck, and were the best I have ever heard in recent times where you don't get as much info as you used to 40 years ago. The fare was reasonable. Booking and online check-in were extremely easy and efficient. Even in Y you can select your seat free of charge! The airport services at Vienna and Podgorica were not good, though. Podgorica is a nightmare, and no Austrian Airlines representative seemed to be on hand to look after the 100-plus passengers.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePodgorica to Zurich via Vienna
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"consistently delayed"

(Netherlands)

Trip Verified | I am implore you to save yourself the stress, time and money, and find another airline to fly, even if it means flying a bit longer or including a second stop on your journey. I am a gold level traveller, flying one to two times per month for the last few years, and my experience is that Austrian Airlines is 100% the worst airline in Europe. Their flights are consistently delayed, cancelled or over-booked. Recently, they managed to lose my checked-in luggage, only to return it 18 days later (yes, you read that correctly) with nothing but an email saying 'apologies'. Even though their website indicates I could claim for incidental replacements during this 18 day period, they refused to refund me even €1 for the inconvenience caused. I honestly cannot understand how this airline is still in business. For me, I will never fly their airline again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Amsterdam
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Shame on you, Austrian Airlines"

(Netherlands)

Trip Verified | Not even worth 1 star! Let's start with the worst incident. Lost luggage, no refund even though they acknowledge the mistake. Nowhere to be found, we filled out the forms properly, and all we hear is that they are working on it. It's been about two months now. My girlfriend had to buy everything again from the suitcase, and we still haven't received the money back, even though they admit the mistake lies with Austrian Airlines. If you can avoid this airline, I strongly, strongly, strongly recommend to do so. Mistake number 2: My girlfriend and I flew from Tirana to Amsterdam with a layover. Due to a delay at the first stop, we couldn't make the second flight, everything was fully booked, and we had to stay overnight, only the overnight stay was well arranged. We were supposed to get everything back for food, transportation, etc. We only received about 70% of it, even though we kept it reasonable. Shame on you, Austrian Airlines.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAlbania, Tirana to Netherlands, Amsterdam via Austria, Vienna
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"best business class experience"

(United States)

Trip Verified | We flew Austrian Airlines from Vienna to Chicago on business class and thought it was the best business class experience we've had between Europe and the USA in years. We used to look forward to flying business or first class because the airlines used to make it a special experience. Our current thinking (until yesterday) was that US and European airlines no longer did that. The service in business class on Austrian was exceptional. It started with a dedicated check in area for business class clients where the staff were helpful and welcoming. The lounge was nice. The real magic began once we got on the plane. The crew and the food were amazing. The chef was enthusiastic about his work and served us little appetizers and soup in addition to the food listed on the menu. It felt like a treat. The menu featured a good variety of meal options and everything we had to eat was very flavorful and well-prepared. The crew was very knowledgeable about the food choices and the wines on offer. The lie flat seats had a massage function plus the weighted blanket and pillow were of high quality. Throughout our flight, the crew made us feel like special guests throughout the entire experience. We will definitely fly Austrian again.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVienna to Chicago
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food was absolutely delicious"

(United States)

Not Verified | What a fantastic surprise Austrian Airlines were - they are right up there with the best airlines. The food was the best I have ever had on an airline, and that is saying something because the food on Qantas is outstanding. The chef came out to welcome us, discuss the menu and take our choices - he then proceeded to prepare our food. The food was absolutely delicious including the best chocolate tarte we've ever eaten. Great coffee and the service was sensational. You could not get better service from a cabin crew - so willing to help with every little need, as though it was their greatest satisfaction to do something for you. The seats were comfortable but not the flashiest business class seats in cubicles, but I would fly this airline any day and every day. We took off and landed on time. Thank you to the cabin crew and to Austrian Airlines for caring about serving their customers with delicious food for a memorable flight, and ensuring their staff are the best.
AircraftBoeing 777-200
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteLos Angeles to Vienna
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rude ground staff in Cairo"

(Netherlands)

Not Verified | Terribly rude ground staff in Cairo, made everything more difficult with checking in our bags and also randomly changed the bag number. The internet on the plane was very bad.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCairo to Amsterdam via Vienna
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very poor customer service"

(United Kingdom)

Trip Verified | Very poor customer service. The airline staff requested for passengers who would volunteer to delay their travel as the flight seemed to be overbooked, with a promise of compensation. After volunteering, my seat was given to another customer and then when all customers had boarded, they realised they flight was actually capable of taken all the passengers on ground. They asked us, the volunteers to get on the flight without a genuine thanks. Never volunteer your seat!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVienna to London
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no