Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 472 reviews
6/10
4 star Skytrax Rating
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4/10

"shunted onto a midnight flight"

(Australia)

Trip Verified | I felt severely let down by Austrian Airlines. My first set of flights Hong Kong-Vienna-Zurich and return were ok: excellent cabin service but awful boarding procedures. A good initiative is being able to use the business lounge at Vienna for the payment of 30 euros, if one is a premium economy passenger. However, despite the boarding scrum (no area designated area for PE and business class passengers seemed not to fare much better) I still arrived quite happy and enjoyed the actual flight experience (good food, good wine good seats, and excellent service), so much so that I booked Austrian Airlines again out of Hong Kong for a second set of flights a month or so later. Austrian is one of very few airlines offering daylight flights in premium economy into Europe from Hong Kong. However, on the second planned flight disaster struck when I received an SMS in the middle of the night bluntly informing me that my flight from Hong Kong to Vienna was cancelled - that was it. Although I had carefully booked premium economy (partly due to some slight health problems) I found out that I had been shunted onto a midnight flight on Swiss International and downgraded to very basic economy. I was also shoved into a poor seat in the middle down the back on this long overnight flight. I was stunned. Why couldn't Austrian re-book me onto a similar Lufthansa premium economy flight (they are in the same Lufthansa group), albeit also an overnight flight? Why couldn't they otherwise offer a flight next day on Austrian Airlines which I worked out would have been suitable. I could see there were plenty of seats on these other flights in PE. Also beware that as Austrian Airlines is a typical small European airline its call centre and help desk are only open in their local daylight hours, Vienna time - almost useless if one is in Hong Kong or Tokyo trying to make contact. Also Austrian have a fairly small long-haul fleet, making it easily prone to disruption and cancellation for whatever reason. So Austrian (and Star Alliance) have lost a potential lucrative business traveller in me who was in the process of moving over from One World alliance for these flights. I make 15-20 long haul international flights per year, usually in premium economy or business and this experience with Austrian Airlines has sent me rushing back to Cathay Pacific and One World.
AircraftBoeing 777-200
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteHong Kong to Zurich via Vienna
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"a quality experience"

(Lithuania)

Trip Verified | Vilnius to Copenhagen via Vienna. Efficient boarding in both VNO and VIE. Business Class cabin very comfortable, with very welcoming and jolly flight attendants. Aircraft and cabin well maintained and clean. Food portions were very delicate, well tasting and stylishly served on porcelain. Selection of good quality Austrian wines available. All flights were punctual on landing. Altogether a quality experience, with no flaws. Definitely using Austrian again.
AircraftE195/A320
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteVilnius to Copenhagen via Vienna
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"not serve alcohol in the night"

(Germany)

Not Verified | I flew in Premium economy from Vienna to Beijing. The flight was not bad the Premium Cabin was only 3 people from 18 seat so everyone get space enough. The IFE is ok but the service was not good - no welcome drink and after 3hrs they say no more alcohol because they not serve alcohol in the night.
AircraftBoeing 767-300
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteVienna to Beijing
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Breakfast a disappointment"

(Brazil)

Trip Verified | Vienna to Paris. Lounge had very few options of food; sad when we know Austrian traditional breakfasts. Boarding was messy in a narrow gate. Business class seats are just Economy seats. Breakfast was a disappointment, compared to previous flight. Usually Star Alliance flight arrive at T1 (CDG). Arrival in CDG was at T2, which is much more user friendly.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteVienna to Paris
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"food in business class incredible"

(Germany)

Trip Verified | Bucharest to Berlin via Vienna. Switching from Oneworld to Star Alliance seems to have been a good idea since the quality of the product is way better. The planes I got to fly in were new and the seats very comfortable. At check-in, the operator at the business class desk, apologized for taking a person flying economy and that I had to wait for 2 minutes. I found that sweet. The flight attendants were very friendly and attentive and it really makes a difference in the sky, even when flying just under 2 hours. Speaking of the flight attendants, their uniform was somehow strange, everything red, including shoes and stockings: unique indeed. I must say the food in business class was incredible and the selection of wines was everything I needed for my trip. Everything culminated with a cup of tea, served in Austrian's branded porcelain. Both flights were on time and connecting in Vienna, while not the quickest and not always stress free, made it possible for the whole trip OTP-VIE-TXL to be under 4h. The WiFi didn't seem to work. I connected myself with the network but I couldn't get the redirect page where to book the plans. Anyways, I didn't really need it and I didn't ask the crew. maybe it was my phone.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBucharest to Berlin via Vienna
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"economy product is solid"

(Germany)

Trip Verified | Berlin to Bucharest via Vienna. I always thought that water and some hot drink should be offered in a plane while flying, at least for the airlines that consider themselves quality carriers and Austrian seems to know this, together with their counterparts in the Lufthansa group. It is indeed a good alternative to the Ryanair flight, the only direct one between Berlin and OTP and the connection in VIE is convenient. The economy product is solid, the seat comfort OK and the connection in VIE was quick.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBerlin to Bucharest via Vienna
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"Very pleasant flight"

(Germany)

Trip Verified | Very pleasant flight with Austrian from Berlin to Belgrade via Vienna. The incoming flight from Berlin was slightly late so that I was worried about my connection, but connecting in Vienna was a breeze. It took me less than 10 minutes from a Schengen to an non-Schengen gate. The seats were sufficiently comfortable for a short-haul flight, the service friendly. Austrian served free beverages and a chocolate bar during the service.
AircraftBombardier Q400
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteBerlin to Belgrade via Vienna
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"nearly a dream flight"

(Brazil)

Trip Verified | Bangkok to Vienna. Just perfect. Everything went so smoothly that it was nearly a dream flight. All business class seats have aisle access, remembering that 5 stars Lufthansa do not presently offer this. Chef on board. Very nice food, excellent choice of drinks, friendly staff, etc. Best flight ever between Asia and Europe. Just a note: only 7 European movies available out of on 100. Very weird for an European airline.
AircraftBoeing 777
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBangkok to Vienna
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I need to check in my carry on"

(Austria)

Trip Verified | Vienna to Zurich. Before boarding the flight we were asked if some of us could please check in our bags. While boarding I was politely told by personnel that I could check in on the left side (everyone was boarding on the right with the machines). I go to the left side and then I'm told that I need to check in my carry on because it is too big. I look around and I see that everyone's carry on is the same size. Upon reaching the plane I asked if I could please keep my suitcase because I had a lot of personal belongings in it and I have back problems. They told me sorry no and made me take my things out just to give them an empty carry on bag! Now I'm having to haul my personal belongings through Zurich airport with a back problem. I wouldn't normally mind but this flight is transatlantic. I feel the airline behaved in a rude manner in this case and should have asked more people that were in line to check in their bags.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteVienna to Zurich
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"was really disappointing"

(Czech Republic)

Trip Verified | Mauritius to Vienna was disappointing in various aspects. The business class cabin crew's attitude and poor performance in service have been the key problem. After boarding, there was no help with luggage or seating to anybody. Once some crew members realized that we do not speak German, they lost any interest to communicate with us at all. With the exception of personal welcome from the main purser and only one flight attendant, the rest of the crew did not care for a majority of this long-haul daytime flight. After the take-off, the breakfast has been served. Then, the crew gave up almost to be presented for the passengers, or at least to ensure to refill in some frequency any kind of drinks at the “minibar” in the galley. When someone from the crew has “checked” the cabin, it was the high speed run through the aisle. I was lucky to call the flight attended and asked her for a drink, as there had been nothing in the galley minibar at that time. No answer, but the face told enough, that I had exceeded some unwritten limit perhaps. Absolutely unbelievable. The more offended face, when she came back with the drink. The lunch, served about 3 hours prior the landing, was delicious. With the mentioned exception of that one professional flight attendant, nobody has cared about the passengers (no refilled drinks again, no talks, no motivation to look professional at least). At Vienna airport the plane (B772) parked at the remote stand with totally disorganized bus transfer into overcrowded terminal building. But it is another story. Except the food, the flight in the Austrian long-haul business class was really disappointing.
AircraftBoeing 777-200
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteMauritius to Vienna
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no