Asiana Airlines

PVG-ICN return. Departure and arrival on time. PVG-ICN very old B767 but well maintained and clean ICN- PVG old A321 again clean no entertainment (AVOD) but it's ok for 1.5 hrs flight. Food great with plenty of drinks served. OZ has much higher service standard than most Asian carriers.

PVG-SFO via ICN with a school group. Very good service and nice food on all sectors. Check-in fast and professional. Flight attendants hard were visible during every stage of flight. Staff answered passenger calls within seconds and were pleasant and cheerful. Asiana is certainly above competitors in regards to service food and quality. We could have travelled direct to SFO on an American airline but the cheaper price and higher quality of service were worth the additional hours.

Super service on two flights LAX-SEL-LAX in 1st class. Great food and service. IFE needs updating however. Only 10 seats in First which made for a spacious experience.

777 LAX-Seoul. Positives were easy check-in and boarding economy 80% full and plane in great condition. Flight attendants very professional and efficient. Food was good. Negatives were old loop style IFE with poor headsets. Food was only one western choice other option Korean. No pre lunch drink which seems crazy on 12 hour flight. Flight attendants hardly spoke to passengers.

LAX-ICN First. Only 5 passengers in First. Old 747 in terrible shape had to change seats 3 times as the entertainment system did not work. Food very poor not able to get seconds on the starters because there was nothing left!

Osaka (KIX)-Seoul (Incheon)-Beijing and Nanjing-Seoul-Osaka. Exceptionally good flights with unbelievably good service meals wine and comfort. Only problem was in making my 90 minute transit at Seoul-Incheon on the outbound Asiana flights. On return flights I noticed one transfer and security gate that was almost completely empty while another transfer and security gate a hundred metres away was jammed packed and virtually not moving. Asiana could do well to advise transit passengers of this problem and to seek ways of rectifying it if they wish Incheon to be considered a serious transit hub for them.

Business class ICN-SYD return. Business from SYD-LAX. On INC-SYD leg seats did not go into flat beds - a disappointment for a long haul flight. Video system was sub-standard - not on demand selection of movies terrible. Food both western and Korean was not very good. Flight attendants were very attentive. ICN-LAX leg was in a newer business class configuration with flat beds that were much better. The video screens were better quality and on demand. Again the food was not very good but staff were attentive.

B777 with lie flat bed LHR-ICN B777 with no AVOD on ICN-SYD route. Really little comparison- service better on newer plane better bedding pillows choice of movies and audio. Soft product fine on both but a grade higher on newer cabin. Food was good but the second meal on the first leg is always a lunch and for ex-UK this is served at 6-7 am. A breakfast option would go down better. Asiana does not allow CPAP machines to be operated from the a/c power supply; this is a great shame as there is no technical reason for the ruling.

LHR-SYD. Crew were friendly but their command of English poor and inflight announcements barely comprehensible. While the crew were pleasant after they had completed the meal service they tended to disappear. Plane was a 777 with no on-demand entertainment system. The only good thing about this flight was the seat comfort and leg room.

Seattle-Inchon-Clark return. Planes are showing their ages (A330/A320). AVOD selection is good lavatory is clean and always stocked. Food is great but ran-out of Asian selection very early. I had a bicycle to check- in which was free (other airlines charge $50-$200). My only complaints is the need of USB charger in the economy area if power supply is not available. Most travellers have Ipods or other electronics. Flight Attendants always smiling.