American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 144 reviews
5/10
No Skytrax Rating
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5/10

American Eagle customer review

(United States)

CLE-LGA JFK-CLE. I needed to get to NYC early to catch an international flight leaving from EWR (due to airline changing airports) and this was my only option at the time. I checked the seating chart and also called customer service to see what the flight load was and the rep said the plane was pretty full and for $50.00 I could do a same day confirmed standby so I did. I arrived at CLE gate to find only 7 passengers on the flight. What a rip-off! The FA was nice BOB for snacks. Return flight was much better flight was passengers PAX total . FA was great and very personable. Many carry-ons were gate checked and were received shortly after landing.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

American Eagle customer review

(United States)

Commuting from the midwest to Boston every week I have taken dozens of flights with American Eagle typically on a Embraer regional jet with the 1x2 seat layout. Presuming pricing is equal they are my preferred airline due to the Embraer aircraft. That said - pricing is all over the board. I may pay $200 one week and the next week the same flight is $400. I have preferred status so I always have access to the exit row (9 or 11) which are the only reasonably comfortable seats on the plane (1a is also ok if you have no Carry-On). Attendants are pleasant and attentive. Complimentary beverages are served but no snacks. Because the plane is small boarding and deplaning is quite fast. American Eagle allows gate checking of carry-ons which is necessary if you are taking anything more than about 9" in depth. I have actually bought a rolling computer bag specifically because it is the size and shape of the Embraer overhead compartment. Don't expect a standard roller bag to fit - they don't even get close. Biggest complaint is overhead light maintenance - at least 1 of 5 flights the overhead light is burned out. 2nd biggest complaint is temperature. The front of the plane is hot and the rear is cold. The exit row gives extra legroom but it also is a cold seat in winter. Keep you coat handy. Overall it is a reasonable flying experience if you can keep from changing planes in LaGuardia.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

American Eagle customer review

(Australia)

Toronto to La Guardia. Very helpful at check in and gate. Small old aircraft but nice flight attendant on board and served a drink on the short flight. Age of airplane was my only concern.
Seat TypeEconomy Class
Value For Money 12345
yes
2/10

American Eagle customer review

(Finland)

Key West - MIA. Easy check in thereafter clueless/lacking service and rude staff. Plane late without any particular reason given. Succeeded to get places to the next flight which departed earlier only after insisting on various (non-responding uninterested) persons (we were about to miss the following transatlantic flight). Service onboard unfriendly.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

American Eagle customer review

(Germany)

MIA-NAS and return with ATR72. Two nice short flights. But both legs were late - due to a technical problem and due to mismanagement of the ground staff - there was no one to unload the aircraft in Miami. American Eagle gates in MIA are very run-down.
Seat TypeEconomy Class
Value For Money 12345
yes
na

American Eagle customer review

Arrived at airport at 6 am this morning to find my flight cancelled due to fog (that's right low clouds). I am still sitting here at 11:10 am while listening to every other airline depart and arrive at this airport while American Eagle struggles to get their act together. I am looking at the departure board and every airline is on time except American Eagle. Travel at your own risk.
no
4/10

American Eagle customer review

(United States)

I was stuck in the same situation around the same time as the previous commenter. I waited in DFW airport for almost 3 days waiting for a flight out due to fog which was a legitimate problem. However my biggest complaint was the seeming nonchalance about the situation. After being put on standby after my initial flight was cancelled and watching the next 4 flights cancel as well I was informed that no more flights were going out that day (it was 7pm) and no more would be scheduled. Granted I don't know the specifics that need to take place to schedule/staff flights but I don't feel like AE/AA did anywhere near what they could have to remedy the situation. On another trip I arrived to the small regional airport I fly out of 40 minutes before my flight (I know they say an hour but its such a tiny place there is never an issue). I went to the check in desk and found that there were no AE/AA employees there. Anywhere. I asked the agent from another line what was going on and was told "AE runs with only barebones staff and he went on break." I waited 15 minutes until the agent arrived and was told "Oh ma'am you missed your flight." I then spent the rest of the day on standby trying to catch one of only a few flights out. I made it thank goodness but the nonchalance and general organization of AE definitely made for a less than pleasant trip.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

American Eagle customer review

DAL to LIT. Recently flew Am Eagle from Dallas to Little Rock. When I got on the plane the senior citizen next to me asked the stewardess where the restroom was located. The stewardess rudely stated that "they announced at the gate that the restroom is broken and you should go before you get on the plane." When we informed her that neither of us heard the annoucement she just stared. Then she said "well it is just a short flight so it is okay-only 53 minutes." I tried to explain that for us senior citizens that it is not okay and she just walked away. I mean come on. Can't they even maintain the restrooms? And to make matters worse I complained to American Airlines and have yet to get a response. Poor maintenance issues late flights and rude agents in the past made me start to doubt the airline and this is just the frosting on the cake!
no
2/10

American Eagle customer review

We were on the fourth flight scheduled from San Juan to Tortola BVI. The first three were cancelled due to mechanical problems with the plane. The fourth flight finally left 2 hours late. American Eagle does not have enough mechanics or spare parts to keep their planes in the air in a reliable way. In the future I will fly to St. Thomas and take the ferry to Tortola to avoid American Eagle.
no
1/10

American Eagle customer review

YYZ-HEL-YYZ. I had booked a return trip from Toronto to Helsinki via JFK. The New York - Helsinki leg was on Finnair and the service on those flights was great but the Toronto - New York connection was sold to me as Finnair codeshare on American Eagle. Quite soon after I had arrived at Toronto checked in and gone through security it was announced that the American Eagle flight to JFK will be delayed by an hour because of "bad weather" at JFK. For me the delay meant missing my Finnair flight from JFK to HEL and so as soon as I heard about the delay I tried to track down the American Eagle/American Airlines staff in Toronto to see what can be done to help me make it on the Finnair flight. However the AE/AA staff was nowhere to be found. When I finally got to talk with them I talked with several people whose advice was basically just this: "Well there is another Finnair flight from JFK to HEL the next day you just catch that one instead." When I finally made it to JFK an hour and 10 minutes late the Finnair flight was leaving in 2 minutes. We were at gate 34 and Finnair at gate 4. I ran all the way and made it. Obviously my bag didn't. I would've liked to see AE/AA help me somehow along the way but nothing was offered. Glad I made it though and I got my bag the next day.
no