American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 129 reviews
5/10
No Skytrax Rating
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American Eagle customer review

Arrived at airport at 6 am this morning to find my flight cancelled due to fog (that's right low clouds). I am still sitting here at 11:10 am while listening to every other airline depart and arrive at this airport while American Eagle struggles to get their act together. I am looking at the departure board and every airline is on time except American Eagle. Travel at your own risk.
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4/10

American Eagle customer review

(United States)

I was stuck in the same situation around the same time as the previous commenter. I waited in DFW airport for almost 3 days waiting for a flight out due to fog which was a legitimate problem. However my biggest complaint was the seeming nonchalance about the situation. After being put on standby after my initial flight was cancelled and watching the next 4 flights cancel as well I was informed that no more flights were going out that day (it was 7pm) and no more would be scheduled. Granted I don't know the specifics that need to take place to schedule/staff flights but I don't feel like AE/AA did anywhere near what they could have to remedy the situation. On another trip I arrived to the small regional airport I fly out of 40 minutes before my flight (I know they say an hour but its such a tiny place there is never an issue). I went to the check in desk and found that there were no AE/AA employees there. Anywhere. I asked the agent from another line what was going on and was told "AE runs with only barebones staff and he went on break." I waited 15 minutes until the agent arrived and was told "Oh ma'am you missed your flight." I then spent the rest of the day on standby trying to catch one of only a few flights out. I made it thank goodness but the nonchalance and general organization of AE definitely made for a less than pleasant trip.
Seat TypeEconomy Class
Value For Money 12345
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1/10

American Eagle customer review

DAL to LIT. Recently flew Am Eagle from Dallas to Little Rock. When I got on the plane the senior citizen next to me asked the stewardess where the restroom was located. The stewardess rudely stated that "they announced at the gate that the restroom is broken and you should go before you get on the plane." When we informed her that neither of us heard the annoucement she just stared. Then she said "well it is just a short flight so it is okay-only 53 minutes." I tried to explain that for us senior citizens that it is not okay and she just walked away. I mean come on. Can't they even maintain the restrooms? And to make matters worse I complained to American Airlines and have yet to get a response. Poor maintenance issues late flights and rude agents in the past made me start to doubt the airline and this is just the frosting on the cake!
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2/10

American Eagle customer review

We were on the fourth flight scheduled from San Juan to Tortola BVI. The first three were cancelled due to mechanical problems with the plane. The fourth flight finally left 2 hours late. American Eagle does not have enough mechanics or spare parts to keep their planes in the air in a reliable way. In the future I will fly to St. Thomas and take the ferry to Tortola to avoid American Eagle.
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1/10

American Eagle customer review

YYZ-HEL-YYZ. I had booked a return trip from Toronto to Helsinki via JFK. The New York - Helsinki leg was on Finnair and the service on those flights was great but the Toronto - New York connection was sold to me as Finnair codeshare on American Eagle. Quite soon after I had arrived at Toronto checked in and gone through security it was announced that the American Eagle flight to JFK will be delayed by an hour because of "bad weather" at JFK. For me the delay meant missing my Finnair flight from JFK to HEL and so as soon as I heard about the delay I tried to track down the American Eagle/American Airlines staff in Toronto to see what can be done to help me make it on the Finnair flight. However the AE/AA staff was nowhere to be found. When I finally got to talk with them I talked with several people whose advice was basically just this: "Well there is another Finnair flight from JFK to HEL the next day you just catch that one instead." When I finally made it to JFK an hour and 10 minutes late the Finnair flight was leaving in 2 minutes. We were at gate 34 and Finnair at gate 4. I ran all the way and made it. Obviously my bag didn't. I would've liked to see AE/AA help me somehow along the way but nothing was offered. Glad I made it though and I got my bag the next day.
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7/10

American Eagle customer review

YYZ-ORD-YYZ. Booked flights on American Eagle online then realised that they use rather small aircraft and regretted it! However our return flight from Toronto to Chicago was pretty good. Check in and bag drop was fast efficient and the AA staff on duty were courteous and friendly. Admiral's Club lounge was ok at both ends - complimentary glass of wine in ORD. Both flights on time and the advantage of these smaller Embraer 145s is that they can be filled and unloaded quickly. Efficient FA each way if not over friendly and complimentary soft drinks served. Seat belt sign on for duration of flights each way a few bumps here and there. Seats were comfortable enough for a one hour flight and leg room was ok (neither my partner or I are particularly small people). Landed early at Toronto and sat on runway for a few minutes waiting for gate to become available. But all in all a pretty good experience for the fare.
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8/10

American Eagle customer review

ORD-BUF - a short hop on American Eagle and a very decent experience. Check in was fast and efficient and I was told I would be better off checking in my one bag on the airbridge which was very helpful. Boarding on time and I settled into 1A. It was nice to have some extra legroom at the front and not a problem being opposite the tiny galley - the crew member relieved me of my carry-on as no underseat storage and was prompt in asking if I needed it after take -off and also in returning it at the end. Flight left on time - plane was clean and we arrived ahead of schedule. Bags were quickly returned to the airbridge on deplaning. Overall short but very sweet experience.
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4/10

American Eagle customer review

St. Louis to Nashville return. Both flights left and arrived exactly on time. Both planes were clean and orderly. Even though both were "regional jets" I had a exit row on the way out and row #1 on the way back which meant plenty of leg room both ways. The in-flight service was fine considering both were 1 hour flights.
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2/10

American Eagle customer review

Toronto to Louisville return via Chicago - Plane was 45 minutes late at departure which meant that I had to run to make my Chicago connection (they literally closed the door after me). We flew on Embraers on each flight - interiors in pretty poor shape and quite dirty with in-flight magazines looking as if they had been used to clean the floors. The seats were incredibly narrow and all planes were full. Service was very friendly though with the hostesses apologetic for the hideous quality of the snacks. Free soft drinks departing from Louisville but not from Toronto. I flew on an award ticket but I'm not sure I would pay full price for such a trip.
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