American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 144 reviews
5/10
No Skytrax Rating
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7/10

American Eagle customer review

(United States)

Gainesville to Miami non-stop. Gainesville airport is only serviced by three airlines so my choices were limited. Flight was OK a 64 seat ATR-72 showing its age but in decent shape. The flight was 1hr 20mins but we were still served drinks. American Eagle is good in that you can pick your seat when you book the ticket online unlike some airlines which charge you. A warning though the ATR-72 has overhead bins but they are too small for regular carry-on bags. Things like backpacks and purses will fit but that's about it. If you do have a standard luggage carry on you will check it in right before you get to the plane and once you get off the plane it'll be there waiting for you. The ATR-72 boards from the back of the plane so pick seats in the back and you'll be off the plane first.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

American Eagle customer review

(Australia)

LAX-DEN. Very lucky to make my connection off a QANTAS flight from Australia due to delays in LAX security (even though 2 hours between flights). I made it to the gate but then told that I had to get a bus which wasn't arriving for another 10 minutes. This should be advised somewhere because I was not made aware of this fact. The Eagle terminal is ok but nothing to eat other than vending machines. ERJ140 flight across to Denver was very good - I have flown the ERJ a few times on AE recently and it is very comfortable for a regional jet. Had the single seat on the left hand side next to the aisle - fine for a 2 hour flight. Overall I don't mind flying on the ERJ - it beats a turboprop anyday!
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

American Eagle customer review

(Canada)

Chicago ORD to YYC on a small CR7 jet. Overhead compartments won't take rollerbags so they have to be gate checked. Seats are small & uncomfortable. Fortunately the flight was less than half full so I sprawled out in the 2 economy seats in my row. The CR7 is too small of a plane to fly 3-4 hrs in. FAs pleasant and attentive enough.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

American Eagle customer review

(Australia)

DCA-JFK as part of international trip. Check in staff extremely rude and abrasive. Wanted to charge for bag even though I was clearly on an international ticket. Problem solved by Admirals Club staff member who was superb and redeemed the flight. Was not warned that small Embraer cannot accommodate carry-ons which lead to delays and confusion during boarding. FA was unfriendly and seemed utterly disinterested in safety demo.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

American Eagle customer review

(United States)

DCA-JFK-DCA ERJ 140. Outbound flight was very good with on-time service an efficient and pleasant flight attendant plus informative crew. The inbound flight left the gate on time at JFK but didn't take off for another hour. Flight attendant provided minimal service. The outbound aircraft was newer but both were clean though the ERJ 140 is not comfortable due to the curvature of the fuselage at floor level. Checked baggage and valet cabin bags were delivered promptly. Overall this regional connector was acceptable for a flight of less than an hour not counting the pre-takeoff delay at JFK. Ticket price was higher than justifiable for this short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
na

American Eagle customer review

(Russian Federation)

DCA-JFK. Truly appalling experience. Apart from the 2.5 hrs delay due to which I missed a connection display of apathy indifference and condescension from multiple employees. The ground staff at DCA couldn't even advise if the incoming plane was in the air or not instead kept drip-feeding announcements of 30 mins delay each time. The lady didn't even have the decency to call JFK and explain my situation. At JFK in the middle of the night no AA staff was to be found finally a supervisor appeared at 5am and just sniggered at my problem of having missed the flight to Korea - not their problem apparently. The plane was shabby dirty and windows were barely kept together with a sticky tape.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

American Eagle customer review

(United States)

XNA-ORD-XNA. First class seats comfortable but overhead storage limited as the singe seat side on CRJ has had the bins removed. 3 Rows of first class on CRJ in a 1+2 format. Under seat storage is ample allowing 2 bags to be brought on board avoiding their annoying valet bag service that can take 30 minutes from landing to complete. In flight drinks and snacks very nice with pleasant FA - Gate agent was awful and tried to stop anyone bringing 2 carryons on (1 personal item and a bag that fits overhead) - young and impetuous. The addition of First Class on their CRJ has been a definite boost for this carrier - even in coach their drink selections have got better. Now I seek out CRJ flights.
Seat TypeFirst Class
Value For Money 12345
yes
9/10

American Eagle customer review

(United States)

ORD-EVV on ERJ-145. Efficient and friendly male flight attendant. Plane small but overall fairly comfortable clean and well maintained. Flight attendant did a round of drinks and came back to offer seconds. On time departure and good service. Not bad for such a short flight.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

American Eagle customer review

(United Kingdom)

I flew American Eagle between San Diego and Los Angeles International to catch an onward flight to London. The service was excellent on this very short flight (27 minutes). The flight attendant was friendly and diligent and made sure that everyone got a drink even though we were landing as soon as we took off. The flight left on time and landed early - can't ask for much more than that.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

American Eagle customer review

(United States)

PHL-ORD-XNA. With a little luck I experienced the new First Class on American Eagle on their CRJ aircraft. I say luck as there is no clue that there would be first class on the flights - seat selection map was as normal - all one class but I happened to pick in the first 3 rows and got a first class seat FA told me that there is no priority given to frequent fliers and I felt that is an oversight by AE to show off their product to their best customers. Seats will be sold as first class from July 1. Seats were very comfortable - in fact the most comfortable American Eagle flights I have had! One downside is the loss of the overhead on the single seat side (there are 3 rows of 1+2) and one of the remaining bins contained an oxygen canister. Maybe AE missed a chance to put some full size bins on the one side? Definitely a step in the right direction for AE and I will no longer avoid their CRJ aircraft (as I do the Embraer).
Seat TypeFirst Class
Value For Money 12345
yes