American Airlines

✅ Verified Review | When we checked in, we only recieved our boarding passes from Honolulu to Dallas. Seat on the Boeing 767 was poor, I am a skinny person, and the seat and legroom was horrible for a 7 hour flight. The food was ok, I had a salad for 12 bucks. When we landed in Dallas, we tried to go to a kiosk in the airside, where you can print a boarding pass you didn't recieve at check-in, or so it said. We weren't able to print the boarding pass because American and US Airways were still in the process of merging, but both planes were painted in the American Airlines livery. When we went to the gate, luckily DFW Airport has the sky train, that's a plus, the gate agent refused to give us our boarding pass, so I had to show him the confirmation e-mail. We were the last passengers onboard, there was no overhead baggage space, so we had to go back to the gate agent to have our bags gate checked to Philly. Luckily, I slept throughout this entire flight. Landed in Philly, everything was ok, got our checked bags, and left. Never again will fly on American.

Salt Lake City to Knoxville via Chicago with American Airlines. Half way through boarding the first flight everyone was removed from the plane. It took the agent 25 minutes to tell the passengers any information as to what was going on. Mechanical problems. We sat for at least an hour before anything else was said. We were told to come to the counter and schedule another flight if we wanted. After standing in line for 45 min we were then handed a 1 800 number to call to reschedule. When I was near completed doing this they said the flight was canceled, we would have to go collect our luggage at the baggage claim, and go through the ticket counter to then get our new boarding passes. The 1800 agent had me scheduled, but it automatically canceled that one and scheduled me on another flight - 1 hour from then. I rushed to collect my bags and at the ticket counter the agent was not concerned about my troubles. The new schedule delayed my arrival by a day and I would have to stay in Chicago over night after arriving at 11 pm. When I asked she told me she didn't see where 'they' were giving any vouchers for food or overnight stay. Also, despite the long security line she wouldn't get me a 'prescreen' pass to get through security quicker. She said 'you have plenty of time.' Well, I did make it, with 3 minutes to spare. She was so right. I was routed through Dallas where I asked the agent there if I would be given a food and/or overnight voucher. She said I would have to check in Chicago, she couldn't help me. Upon arrival in Chicago the airport was almost empty except for a gate where they were about to load a plane. There were 4 agents standing at the counter talking (ie. doing nothing), so I asked one what I needed to do about staying in Chicago and is American Airlines going to give me a voucher. She said 'she was busy having to get ready to load a plane' and gave me another 1800 number to call or I could go down to the service center, which is a collection of phones, but no agents. I decided to consider it a complete loss. It was now almost midnight so I walked to the Airport Hilton, paid for a room, and left the next morning with yet another delay. Since then I have heard similar stories about American. I don't think I will be flying with them again. Customer service couldn't have been worse.

✅ Verified Review | My flight out was delayed 2 hours due to aircraft problems. They re-routed me which meant not having the 3 hour layover in Phoenix in which I planned to see my brother and his sons. I was not compensated in anyway. When I booked the flight I had to change it and pay $108 but when they mess up my flights there is no compensation. My business in LA concluded earlier than planned and I wanted to get back earlier, they refused to waive a change flight fee for me saying they cannot do it and they told me they do not permit standby either. I took pictures of the disgusting condition of the plane I flew back on - the seat back flaps were peeling away from the seats, it was desheviled and gross. None of the entertainment options or free snacks they boasted about in their in-flight magazine ever occurred. Their employees were the most unprofessional I have ever experienced they never addressed me professionally (ma'am) they were unapologetic and they were irritated at me for expecting to be serviced professionally. I'll never fly American again.

✅ Verified Review | Albuquerque to Tampa via Phoenix. I fly frequently and my experience with AA has been consistently awful. Most recently, an AA flight canceled due to a crew member not showing up. I was placed on another flight the following day that had additional layovers because that was "all that was available." I was not in my home city so the AA agents gave me a voucher for $150 for cab fair/hotel but when I tried to use it, I was told I needed to pay out of pocket and contact AA Customer relations to get reimbursed. There is no phone number for AA Customer Relations (apparently they do not have phones), only email. I never got an email response and was never reimbursed. And, as if that is not frustrating enough, because I was added late to the alternate flight, I was the last to board, we somehow ran out of overhead space (on two separate flights) and they had to check my small (18" round) carry-on. I pleaded with the flight attendant to let me keep it because it had valuable/fragile gifts in it but she insisted and it broke. I will never fly AA again. Not just because their customer service is terrible, it is literally non-existent.

✅ Verified Review | Flew from Tucson to Phoenix with American Airlines. Anyone else feel like we are just dollar signs to these big companies. They cram us in these small seats to fit more of us in there. My flight was delayed, a connection that was supposed to be from Phoenix to Seattle. The reason for delay was "maintenance". The purpose of this trip was for me to make it to a meeting. No point now I suppose. Customer service could have made it better with an apology but instead he told me there is nothing that could be done.

✅ Verified Review | I booked Economy Class but was actually given a Premium Economy seat without any issues by American Airlines, for this alone I say bravo to AA. This is real member benefit (I am One World Sapphire) and will bring me back to AA if there is a flight. This was not an upgrade due to a full flight, add to the fact that the flight was not full, it was a rather comfortable flight having paid an economy fare. The flight time is some 8 hrs and I arrived feeling refreshed. Completing the four segments CDG-NYC-EZE completely changed my misconception on AA and I shall be their customer if I fly EY.

✅ Verified Review | The return American Airlines flight from Buenos Aires to New York JFK was more comfortable than the outbound journey as it is a day flight rather than the time-saving overnight. Again I had a Premium Economy seat paying EY fare and it was quite comfortable, again I say thanks to AA for such member benefits. I think other One World partners should learn to do the same rather than pricing themselves out of the so-called Premium Economy class. Service was normal and efficient. Airport check-in and facilities and Club lounge at EZE are not as good as at NYC though.

The second segment of my extra longhaul flight with American Airlines from Paris CDG - New York JFK - Buenos Aires. Check in at JFK was a delight, as AA has a special area for elite member to check in. The check-in service was excellent and I was treated like a VIP. Good that they print benefits such as Priority Boarding on the boarding pass, rather than the passenger having to show a card at the gate. As with the last segment I was able to get a seat that some 'partner airlines' called Premium Economy at no cost. The flight is long and a bit tiring, but what more can I ask with a PE seat that offers good space at my price?

✅ Verified Review | I had an extra long haul return flight between Paris and Buenos Aires and I booked on American Airlines via New York for fare advantage and a stopover in the Big Apple. When booking I had reservations as to the standard of service etc but all doubts proved to be misconceptions with regard to American service. From check in, as a One World Sapphire member, I was allowed to change seats to what other airlines called Premium Economy seats without further charge (AA do not operate a Premium E service but charge extra for these seats), great that as a One World Premium member I had this benefit. This is more than enough that in future I will opt to fly AA above my 'home airline' CX or BA that I fly with often.

✅ Verified Review | Terrible round trip flight from Seattle to Atlanta with American Airlines. The seats do not recline back at all despite having a button that is supposed to allow you to do so and all the flight attendants tell you to put your seats in the upright position. The arm rests are so hard, if you are a taller than average person be prepared to have a very uncomfortable flight. You can't stretch your feet out, your knees touch the other person's seat, you will be sitting up straight for the whole flight. Make sure to dress warmly as they like to keep you frozen during the flight as popsicles are less likely to walk around the cabin. They nickel and dime you to the point that it would have been cheaper to go with the more expensive airlines. I have a global entry card which is usually good enough for TSA pre check in most airlines, but you have to pay for that "convenience". Want to check your bag? That will be $25. Two bags; $60. Want to pick your seat? $45+ depending on the seat. Want Internet? $6 for 30 minutes. Please note, I chose N/A for food and beverages and inflight entertainment since I didn't use these. They were available but I chose not to buy them. The 1 star for wifi connectivity is because the pricing was ridiculous. I will never fly this airlines again.