American Airlines

✅ Verified Review | Flight from New York to Phoenix was more than an hour late due to technical problems and I missed my connecting flight to Ontario. They rebooked me and made me wait for more than 6 hours here in Phoenix. Left to wonder why the airline maintenance in New York didn't recognize the problem ahead of time and why they noticed this just a few minutes before the actual departure when the plane had been parked there for a while. This caused 6 hours of chaos. First and last time with this airline.

✅ Verified Review | The worst customer service from American Airlines flying from New Orleans to Dallas. These people have no respect for the passengers. There is no one to talk to. They checked in my husband's and my carry-on bags at the gate due to the limited space in the cabin (even though each of us had one personal item and small carry on) they promised that they would return us the baggage in Dallas as we had to stay over night because of the connection. We arrived but the baggage wasn't there. They sent us from Terminsl C to Terminal D to receive the baggage. Arriving at the baggage claim area, there was a staff member who wasn't willing to help at all. He was calling some customer service counter where nobody was available pretending that he was doing something. As I was furious, we asked for a supervisor, then he called someone else, again we had to repeat the story. Anyway, after 4 hours of waiting in the airport we received our bag and could finally leave to the hotel to get some rest. In the morning, went back to the airport for the next flight, asked for a supervisor. The lady wasn't even willing to talk to us. She was looking around as we were complaining and stopped us saying you only talk about "negatives" I can't do anything about it. There was 3 other people with different problems over there. Awful service! Last time travelling with them.

✅ Verified Review | Las Vegas to Myrtle Beach with American Airlines. I'm very dissatisfied with the wait for boarding and when finally on the plane, the seats are crammed in like a sardine can. It's very disappointing that AA over charges for flights then put us on dated aircraft. It's impossible to be comfortable sitting on top of one another. AA is going up there with Spirit and Frontier of the airlines I won't fly with any longer.

✅ Verified Review | Buenos Aires to Dallas DFW. First flight for me with the new American Airlines business class flat bed. The thing looks great, lots of storage space, great in flight entertainment system and very decent food. Staff was pleasant. It all went a bit downhill when I tried to sleep. The seat is awkward and asymmetrical when flat. It's very hard and really tight in places. In my case, seat 2D, the left armrest goes down while the right is fixed meaning great shoulder space on your left and squuezed in on the right. There is a big pad on the right side of the seatbelt which gets in your way every time you turn over. Also the tray does not stow away which means you bang your knee every time you turn. When lying on your side one side is quite restricted with regards to bending your knee. Altogether these things seriously impact sleep quality and I wonder if they tested them extensively before introducing them.

✅ Verified Review | Honolulu to Dallas Ft Worth. I have only positive comments. My rear facing window lie flat seat offered comfort and privacy. The food and drink offered (dinner and continental breakfast) were quite good. The entertainment available was good and varied. The most pleasant surprise was a pleasant, helpful and efficient cabin crew. Hopefully this airline is headed back towards former glory.

✅ Verified Review | Auckland to Los Angeles. Horrible Experience. Rude flight attendants, cramped space and very uncomfortable seats. We had more leg room in our much shorter connecting flight from LA to Seattle with Alaska Airlines. Our flight from Auckland to LA was a pitiful excuse for an international flight. I would rather fly 14 hours with Qantas via their connections rather than sit through 12 hour with American Airlines. My husband and I swore off American Airlines before our plane even left the ground. I can't believe this airline is still in business.

❎ Unverified | Booked a seat for my mother Columbus to Washington for tomorrow March 4. She could not find her photo ID due to early stages of dementia. Called AA to change her reservation to a week later. Was informed there is a $200 "reservation change" charge (Ticket cost only $177). The agent based in of Dallas/Fort Worth was very understanding and extremely helpful when she offered to change the reservation date at no extra charge. In my opinion, she went above and beyond in helping me and I am very grateful. Thank you, American Airlines!

✅ Verified Review | Houston to Puerto Vallarta via Dallas. This will be the last time I fly on any American Airlines flight. From the moment I was in line at Houston IAH to head to my destination, to my return to Houston, the people that represent AA lacked customer service skills. The officer reviewing passports at IAH was extremely rude and sarcastic to every person that went through her line. She talked down to paying passengers with no provocation from them. She was making it clear to passengers that she had been there since 2:30 am. Perhaps she needs to find another position more suited to her so that she does not take out her displeasure with her work schedule on paying and unsuspecting passengers. On my return flight, my bag did not arrive on the same plane as I had. It was delivered the next day. At home when I opened my suitcase, I noticed that I was missing a bag of clothes. I called AA lost/missing baggage department and yet again, the agent was rude and lacked customer skills.

✅ Verified Review | I purchased a flight from American Airlines from San José SJO to Washington with an 18 hour layover in Dallas, thinking that missing a day of work would be worth the money I saved in ticket prices. We were charged to recheck our luggage in Dallas before being allowed to board our flight to Houston, even though this policy is listed nowhere on the AA website or in any of the emails I received from them, not even in the fine print. We were basically extorted $65 with no alternative option other than to leave our professional equipment behind or lose our seats on the non-refundable flight. This was such a blatant scam, I am honestly appalled that something like this can even happen. Also, good luck ever getting ahold of a human being - we called customer service and they wouldn't even talk to us. We had to express all of our concerns over email. Neither of us or our families will ever fly with American again no matter how much money we will have to pay to any other airlines.

✅ Verified Review | Phoenix to Seattle. On the way out, searched by TSA as American is the only airline to routinely offer its passengers the optional additional screening at the gate. Optional to them, not to us surrounded by a dozen TSA agents. Not greeted by an attendant during boarding. Sat about 45 minutes after landing while they figured out where to park. Then had to wait to board connecting flight for another attendant to show up. On the way back, had to wait in the plane as apparently no one told the ramp operator that we were there. Again, no greeting by attendant.