American Airlines

✅ Verified Review | Flew American Airlines from Miami to Atlanta. When boarding the plane the lady checking my bag said she wanted me to check and see if it would fit and if not I would have to check it. I was able to fit it in and she rudely told me I still had to check it even after me telling her I was going to miss my shuttle from Atlanta to Chattanooga. I also told her I was pregnant and really needed to make the shuttle. I had no trouble on the way there and didn't purchase anything this trip so the bag size did not change. Customer service was absolutely horrible. I've never felt so disrespected while traveling. No wonder they have had such horrible reviews lately. They need to work on their employee training so that customers are treated with respect.

✅ Verified Review | New York JFK to Boston. I hadn't flown on an American carrier for over 20 years. My experiences from back then were not among the best to be honest. I even considered to take the train instead. Therefore I had mixed feelings concerning my connecting flight from JFK to Boston during Easter Holiday. I shouldn't have worried at all. The gate was close to the Admiral's Lounge at Terminal 8 and I was able to spot the aircraft while being seated in the so called "bureau"-section. Boarding started well ahead of the actual departure time and there seemed to be a very light load on this short hop to Boston. I only noticed upon boarding that this aircraft had a three-cabin-configuration and is usually used for transcontinental flights. As a frequent flyer I was assigned a seat in the C-class section. I was able to stretch out and use the interactive map. Doors were closed 15 minutes before departure and there were no delays on the tarmac and runway either. The friendly crew even managed to serve all passengers a softdrink and a cookie. Take notice: This was a 42-minutes-flight only. Arrival into Boston was 20 minutes before schedule and bags were out on the belt 10 minutes later. I will not hesitate to use American Airlines again in the future.

✅ Verified Review | Miami to Toronto with American Airlines. What a terrible experience - all flights on my trip were delayed due to "maintenenace issues" which happens all the time with AA because they don't invest and maintain their planes as preventative and only do this when something is wrong causing constant delays. Using the excuse about everyone's safety is laughable. They don't communicate to customers how long the delay will be like other airlines. The company is more interested in paying their shareholders and executives and put customer last. Well this is the very last time I fly American Airlines. I'm done.

✅ Verified Review | Miami to Boston. Bought flight a month ago but when we we checking in they overbook the flight. I am travelling with my fiance and now we have to travel separately. First of all, they don't even want to explain to you whats going in? They just say one sec, one sec, and we have been here since 8am and they have been saying one sec, one second, and at 8:50am they decided to give us a seat without letting us know that we have to travel separate. We did not even get chance to grab the food because they dont want to give you information. Not happy about it. Never again flying with American Airlines.

✅ Verified Review | Very poor on time performance. I have been traveling back and forth from Philadelphia to Boston for last four weeks with American i.e. 8 times. I had my tickets booked in advance and every single time I faced at least a 45 minutes delay. They never leave the gate on time. They should seriously consider keeping upto their times and schedules. It makes people who travel wiTh American looks like fools. Almost all my flights departed well after the arrival time at my destination. No value for money.

✅ Verified Review | Flew from Miami to London Heathrow in First Class. The ground staff were very arrogant not helpful at all, nice layout of the first class cabin, staff on board not professional. We need to set up our cabin for the night by ourself no help from the staff they were eating. Entertainment system was not working at all during the full flight no excuses or explanations, lavatories were empty of courtesy products. Food was a disaster . Will never travel again with AA. Avoid if you can.

✅ Verified Review | New York to Chicago. Was not looking forward to taking this domestic flight in the US. The reviews seem to be universally poor. This flight was a bit of a non-event for me. The flight departed on time and the crew were polite and seemed happy to be there. The food was truly awful, and the plane was in bad condition, dirty and quite old. No IFE at all. First Class was on par with economy on a domestic Qantas flight. Took ages to get points and SC awarded and then only after queries.

✅ Verified Review | Portland to Fresno via Los Angeles with American Airlines. I have traveled all over the world on numerous airlines, some cheap, some expensive. AA is the worst hands down in every aspect. Budget airlines in Asia are more competent. This is the last time I will put up with AA's incompetence and terrible customer service. On this trip every single flight has been delayed at the last minute, causing missed connections and an excess of running around the airport from one gate to another while they attempt to get us to where we are going. On board the flights their staff are civil at best and all out rude most of the time, and from my experience this applies to their customer representatives within the airports as well.

✅ Verified Review | New York to Sao Paulo return. This was my first time to fly with American Airlines. I found the cabin crew most unfriendly and totally disinterested in any passengers. Both flights were similar in duration ie. just under 10 hours. Cabin crew appeared to want to get the meal out of the way as soon as it was safe to serve. About one and a half hours into both overnight flights all meals were served and cleared. Cabin crew disappeared for the next 6 hours to resurface one and a half hours before landing to serve a snack. There was no cabin crew interaction with fare paying passengers for the majority of both flights. There was no provision of water to keep passengers hydrated for an exceptionally long flight. There were no young staff as part of the cabin crew. I have been told the more mature cabin crew are very obsessive over staffing the long haul routes. What a shame. Pity they lack customer service. Also, I was witness to a male cabin crew member telling a young mother holding a baby to sit down in a not so very nice tone of voice, until they were finished working. I almost felt like saying something as I felt he was very rude and condescending to this young mother. American airlines is far from customer orientated.

✅ Verified Review | Los Angeles to Hong Kong. Boarded on time for 0155 departure. Sat in 3J a very private business class seat that has only one window. A large pillow, seat pad and duvet was on the seat. Slippers, a cole haan amenity kit and bottled water was in the side storage area. Pyjamas and predeparture drinks were offered. The dinner service was promptly started after departure. The quality of food was good and the flight attendants were attentive and checked on me throughout asking if I was ok or if I needed anything. Prior to arrival in HKG breakfast was served. Snacks were also available throughout the flight. I was pleasantly surprised with the comfort and service on this flight. My expectations weren't high, but this was every bit as good as my prior business cabin experiences on Qantas, ANA etc