American Airlines

✅ Verified Review | Cozumel to Denver via Dallas. Our gate was changed three times. Our flight was delayed 2 hrs, then 2.5 hrs, now 3 hrs. They officially decomissioned our plane due to mechanical issues. Dont know when or if we are going home tonight or tomorrow. Complete, total failure. Does this flight even exist? As of 2 seconds ago, yet another gate change but crew and fictitious plane will not be ready for another 20 minutes. Thank you for ruining my Sunday and extending my travel time to 24 hrs. Will never fly it again even if it is the cheapest. You get what you pay for! Spend your money elsewhere!

✅ Verified Review | The last time I have flown American Airlines was in 1994, it will take a lot longer to wipe out this horrible memory, I was flying American to connect with a Qatar Airways flight to Doha. It was an early morning flight 06.55 so we checked in at 4 am, the horrible American Airlines check in staff refused to issue the connecting flight Qatar Airways boarding pass, even though it was one ticket and both are part of One World, he even lied and claimed falsely that Qatar Airways have withdrawn from One World. Boarding was smooth and the whole way to New York I was trying to be nice to the cabin attendants and smiling to them and all they had was a straight face!

✅ Verified Review | Atlanta to St. Thomas via Miami. Terrible. Flight delayed from Miami thus we missed our ferry from St. Thomas to Tortola. Staff at desk were not only useless but nasty as well. Would not give us details or assistance beyond telling us the St. Thomas staff will help. We get there, the staff is even worse. Now on the return leg of our trip same story. Flight is delayed thus we're missing our connection. No help, apologies or anything besides "you're stuck. Will never fly them again. If I could give a zero rating I would.

✅ Verified Review | Flew Miami to Maui via Phoenix. American Airlines is the worst airline I have ever flown. Even though flying first class, the gate agent charged me for bags. I complained at the time but was told that is the way it's going to be. The gate agent then sent my bag to a different country leaving me with no clothing, toiletries, etc. Even a day later the airline was unable to confirm the location of my bag or make any commitments regarding getting the bag to me. I had travelled to Maui for my son's wedding. On top of all of this, on two long-haul flights to Maui from Miami, the airplanes had no entertainment and shoddy Internet. To the extent humanly possible, I will never fly American Airlines again.

✅ Verified Review | Phoenix to Reno. The worst service ever! After checking in at the counter and handing my ID to the clerk, I was given someone else's ticket along with my sons ticket. I didn't notice till I was going through security. I was told I couldn't go through because my ID didn't match my ticket. I was in tears. I had waited 42 minutes in line and did not have time to go back to the ticket counter 2 floors down without missing my flight. I was escorted by some airport staff and they asked the counter person to make sure to call and let them know I was coming and hold my seat. I got there 15 min till departure time and was told my seats were given away to stand by and they were overbooked! I was in tears with my son. This was the last flight back home and all other flights from other airlines were sold out. They said there was nothing they could do for me even though it was their fault for giving me someone else's ticket and causing me to lose my seat. Customer service just gave me number to call. I have never experienced this kind of unprofessionalism. I would never recommend this airline to anyone.

✅ Verified Review | Flew from New Orleans to Cancun. A travel warning was issued to our place of destination after booking the flight. Other members of our group are flying with Delta and I regret not doing so. Everyone was able to change their ticket as Delta was understanding of the circumstances. I was not given that option and could not even escalate the call to speak to someone for assistance. The customer service I received was useless and the lack of concern for safety is completely unacceptable. Never using American Airlines again.

✅ Verified Review | Flew Charlotte NC to Fayetteville NC. Trash. I fly American all the time due to contracting with the company I work for. I can not stand them. Always late. Airplains are always delayed. I have a flight canceled on me 30min befor it boarded. I ended up having to drive over an hour to the next airport to make the flight they transferred me to without offering me a refund or if it was possible for me to make it that far. Every time I fly I with American I know I am flying the absolute bottom of the barrel. Oh and they live to charge like they are something special. $1000+ for a round trip on the east coast? Wish I was back with Southwest.

✅ Verified Review | Just a quick review, since I think so many people only "review" when they've had a bad experience. I flew Portland OR - Boston RT and had a terrific experience. Nothing remarkable but online ticketing and check-in was easy, everyone was friendly, got the seats I wanted, no hitches, delays etc. Great experience overall from American Airlines.

✅ Verified Review | We are happy to report an excellent experience with American Airlines. We took a long-anticipated vacation to D.C. and the flight there was on time and very nice to inexperienced travelers. The flight was good and we were comfortable. They handed out snacks and a drink to passengers. Unfortunately, our trip was cut short due to an unexpected death in the family. My mom had also been hospitalized after learning of the death, so I just wanted to get home asap. I called American Airlines to help change our plans for an emergency flight home, and the woman who helped us was so kind and patient as we were still reeling from the news and trying to make a decision whether to take an early flight with a layover or take one in the afternoon. They waived change fees that would have been over $400 and just charged us less than $20 for the difference in the ticket costs. The woman from American Airlines handled everything, and got us home at the earliest possible time we could get out. We are inexperienced fliers and have never had a transfer. The ticket agents helped us figure everything out. When our flight was delayed due to weather I started to panic for fear of missing out connecting flight, and the steward was so helpful and kind - The transfer ended up getting off and then getting back on the same plane so we didn't have to worry about missing the connecting plane! Thank you American Airlines - we felt like people, never like sheep.

✅ Verified Review | Fort Lauderdale to Washington. The flight was delayed by almost an hour, and once they called us from the terminal they had not even gotten other flight out of the airplane and had us standing in line for 15 minutes. On the plane, they claimed to never have picked up their free snacks from their last stop, so all they have is ones you have to pay for. The wifi was unavailable for our flight. Once we landed (late from our estimated arrival time) we were waiting in line to get to the terminal for about 15 minutes for the so called "wing men" or something like that to help get the plane there safely, and now we have been waiting in the plane for apparently a designated person who can operate the ramp so that we can get off this flight from hell. We are currently still waiting. I do not plan on using this airline again.