American Airlines

✅ Verified Review | Boston to Harrisburg. Flight was delayed without assigning any reasons. Boarding delayed for 45 mins without any announcement. Took one hour to taxi on the runway for take off. Flight attendant very rude when was requested to let me go to the restroom since the takeoff was delayed by one hour. Kept on yelling and insulting in spite of being told that due to bladder problems I cannot hold urine for long. Extremely rude customer service.

✅ Verified Review | Worst airline ever. Canceled my connecting flight on the way down and now next one is delayed. Also told me that my bag that I fly with every week and had their airline gate ticket on was too big. Then charged me. Then after going out of security to check the bag and coming back to TSA checkpoint my ticket timed out and was invalid.

✅ Verified Review | I have flown with Delta multiple times as well as Southwest. First of all, I can almost assure you 95% of the employees there get paid to not care about their jobs. When I arrived 25 mins before boarding time, I had to get a different flight. Employee neglected to let me know there were standby flights available. When I was leaving Nashville, I was 33 minutes before boarding time and was still considered "late", this lady only let me know the standby option. Clearly the employees are clueless about their jobs and have no sympathy whatsoever. I've never sat in such a tiny seat, I felt absolutely trapped and terrible on only an hour and a half plane ride. When I got on standby the guy at the podium let me know I was the second name to be called. After several names being called, I was the last one along with two other men. They made me walk all the way to the airplane door just to let me know they had miscounted the seats and were fine with sending me away. As I waited for the next standby flight, the lady took forever and continued to do other things while I was sitting right in front of her. Then said the next standby was at another gate, to get in line for 10 mins and wait for them to announce a gate change. I went to the different gate that they announced just for the employees to look at me because they werent ready for that flight yet. The neglect and ignorance of this company is unreal. Not only did I pay $300+ for some stupid flights with layovers just to pay $75 extra because of an undereducated worker. I've never ridden such a terribly serviced plane.

✅ Verified Review | For everyone who wants to check a bag with American (usually $25) better do it before you get to the gate as the prices doubles as you rush to your flight. Checked one small carry on at the gate for $50. Seriously? Current status: flown 24 times with American in 2017 and was looking forward to getting gold! Not anymore!

✅ Verified Review | Flew to Boston from DFW and back on a nice TWA retro jet in first class. The service was impeccable; great food and drink, good movie library in personal AVOD. Very friendly staff, comfortable seats. Could not ask for a better flight; in my many years of travel this one is definitely at the top. It is nice to see that the golden standard of flying is coming back. Will definitely keep flying American.

✅ Verified Review | Phoenix to Atlanta. Today American Airlines gave me the worst travel experience I've ever had. I bought a "new" economy tickets, unbeknownst to me. I've flown American Airlines 14 times in last couple of years and trust me American could careless. Their employees were rude and unprofessional. They charged me $50 For a bag fee at the gate even after the supervisor agreed the online check in was confusing. Save your money, fly Delta. AA is no deal with the exorbitant fees and they seem to dislike paying customers.

✅ Verified Review | Los Angeles to Phoenix. I purchased the new American Airlines Economy class ticket. Little did I know what that really entailed. I pay $25 for my carry on luggage and head to the gate 2 hours early. My boarding group was Group 9. As they call each group, I walk closer and closer to the gate. At Group 7, they close the gate. I was standing there with 8 other people in Group 9 and the man walks up to us and tells us the gate is closed. They never called last boarding, and never called our group! We were told we were "late". We were sent to customer service. As I walked up to customer service, the women closed the rope on me and told me she was off duty and someone else will show up. The Manager arrives and continues to tell me and the 8 other passengers that it was our fault that we were late to the gate and that was why they left without us. Customer service tells me she will place us on standby for the next flight. We get on the bus to the next terminal and race to catch the next flight. When I get there, the person at the desk tells me that I will not be getting on the flight. Customer service sent all of us to another terminal to catch a flight she knew we would never get on! As I try to explain to the man what happened, he shuts me up and tells me there is nothing he can do. I raise my voice out of frustration and he calls the security to tell me to leave the terminal right away. I leave the airport and head to the main check in. I tell them my story and she tells me that she will put me on the next flight in the morning and I will make that flight. I Uber home and wake up at 3AM to catch the 5:30 AM flight. I'm the last to be called for the standby and I start boarding the plan. the women stops me as I'm walking onto the plane and tells me I have to get off and there is no more room. Not even an apology, nothing. Grabs my arm and tells me I have to get off there is no more room. Tells me I have to stand in line and wait to find out if I can get on the next one. I get told I will not get on the next flight. I ended up renting a car and driving to PHX. When I went to baggage claim, the women was very nice and asked what had happened in LAX with those flights because there seemed to be many other people with my same problem who had to end up driving.

✅ Verified Review | Flew American Airlines in MCE from Austin to Las Vegas via Los Angeles. First flight on a new A321, bulkhead. Comfortable seat with plenty of legroom despite a fixed wall in front. Nice video screen with plenty of option to pass on the time on a quick 3 hour flight. Flight attendants this morning were ever present and filled out several drink orders with a smile and some humor. Did not purchase any food, as we had a light breakfast in the Admirals Club before boarding. Flight was comfortable enough and on time, thankfully as we had only a 45 minute connection in LAX. Connection to LAS was on a B738. The gate area was chaotic, however boarding was on time and efficient. 2nd row in MCE had plenty of legroom for he 46 minute flight to LAS. A quick beverage service with only a choice of juice or water was just fine. On time again, with decent service for a very busy short short hop. Overall pleased as usual and good value.

✅ Verified Review | Chicago to Indianapolis. There’s a reason American Airlines is not my preferred carrier and today’s experience served to push them much further down the list. Traveling with the same baggage I carried a week earlier on United, American decided that gouging $25 to check a bag wasn’t insult enough; they forced me to check a second bag for an outrageous $35 more. United charged quite enough at $25. American lamely pointed to their 'policy', but it is those very policies that will keep me out of their seats.

✅ Verified Review | Los Angeles to Orlando. I have had six flights in a row that have either been delayed or cancelled by American Airlines, and this entire time they never attributed a flying credit I had with them for any of my purchases. When I asked to prolong this credit (which was my own money and then cancelled with a free £200 for them), they refused to even prolong the one year lifespan of my refund. And this all comes after my extended patience with their utterly incompetent services, purchasing tickets for my crew members and all. American Airlines is not only the least reliable large airlines in the United States, they are also the least inconsiderate of their customers. I will never give them another dollar, and neither should you.