American Airlines

✅ Trip Verified | Fayetteville to St Louis via Charlotte. Arriving connection aircraft grounded for maintenance then after 1.5 hour delay & crew change, AA team raced to board already irate customers onto aircraft with a maintenance problem just to make it like they were "concerned". Approx 100 fliers strapped in for half hour so pilot could announce can't fix maintenance & the crew will be out of crew rest & need to change too. Approx. Total 5 hours of jerking customers around. Retired pilot here. Totally unacceptable. Never AA again!

✅ Trip Verified | Philadelphia to Boston. If you choose to fly American, expect delays and cancellations. Expect to hear excuses like overbooking, maintenance, or insufficient staff availability. Expect to be greeted by rude customer service agents when you try to make other arrangements. Expect a hard fight to receive any form of compensation for the inconveniences that they inflict on you. Expect to talk to numerous agents on the phone and at the airport, wasting hours of your time, until you eventually (if you have the patience to see it through) find that one person who will take five seconds of their time to help you. Expect some staff members to simply ignore you when you ask them questions. Expect that you will not make it to your destination at the time printed on your ticket. Even if you do make it onto a plane eventually (likely not the one you originally booked) expect it to be very cramped and uncomfortable. I have flown American Airlines numerous times over the past few years. Every time is a struggle. At Boston Logan Airport and Philadelphia Airport especially, the staff simply refuse to help when something goes wrong. They will instead resort to silence or walk away when you try to ask a question. At American Airlines, your problems are not their concern. Getting you to your destination on time is not their concern. Your comfort is not their concern. Their only concern is your money, which they will hold onto even when they fail to provide the services you paid them for.

❌ Not Verified | Hawaii to Dallas Fort Worth. If you’re flying first class they shouldn’t run out of meals for you. They told me they only had one meal left and it was vegetarian. I was starving and the food was horrible, and I’m not a vegetarian. I paid good money to fly comfortably, and the aircraft should be fully stocked and prepared for the amount of passengers on board!

❌ Not Verified | Miami to Toronto. I will never fly American Airlines again. Our flight was cancelled on Sunday April 15 to Toronto due to bad weather. I understand why the flight needed to be cancelled, however we were told by American Airlines staff that our luggage had been sent too Toronto on another flight. Which made absolutely no sense to me. We did not have a return flight until Wednesday which meant we had 3 days without any clothing/personal products. I requested some sort of financial compensation because of this and was told that baggage does not handle compensation and to go upstairs and put in a request. When we were upstairs we were told to get into 3 different line ups once we were finally able to speak to someone we were told that they did not provide compensation (I understand about the flight cancellation but believed they should not have sent our suitcases ahead without us). I asked to speak to the supervisor and she told me that they have nothing to do with baggage and if I wanted financial compensation I needed to go back to baggage. She then checked our baggage tags and said our luggage was still in the airport. We then went back downstairs and spoke to someone who was in the luggage area, he was extremely rude so I asked to speak to his supervisor and he refused to call one. His coworker could tell I was becoming visibly upset so called a supervisor. She then left. We waited for approximately 10 minutes and ask the employee who had refused to call a supervisor if they were coming and he said "no, if you want to speak to a supervisor you need to stand in that line over there". So we went and stood in line again . Once through the line I asked to speak to the supervisor and told her that we were told upstairs that our suitcases were still in the airport. She said they maybe here but we could not have them and they were going to be forwarded to Toronto. I then asked for financial compensation for toiletries, clothing etc and she told me I had to go back upstairs to Customer Assistance that they do not handle compensation. I then lost my temper because this was the third time I was told to go to a different spot. Every single staff I dealt with at American Airlines that day was extremely rude and continuously told us we were in the wrong line up, department or it wasn't something they handled. We did eventually get our luggage back the next day but I believe it was largely do to the fact that I was persistent and lost my temper. I would like to mention that there was one staff member in customer assistance who was pleasant to deal with when my mother and I went to confirm our seat on Tuesday April 17th - he needs need to find another airline to work for, and is far too nice of a person to be working with such rude, awful, unhelpful people.

✅ Trip Verified | Phoenix to Dallas. First the ticket is overpriced. In order to have a seat they want to charge you even more money. I get to the gate shown on my boarding pass, find they've changed it with no notification. Have to walk miles to get to the next gate. Then I have a small case to put under my seat and told they will charge me. This is the worst airline.

✅ Trip Verified | Chicago to Tampa. Your fare has restrictions. Be sure to read up on the rules before you go to the airport. And once on board, enjoy the same great service and free snacks, soft drinks and inflight entertainment. You can bring 1 item that fits under the seat - No access to overhead bin. Pay for and check bags before security or pay bag fee + $25 (per bag) at the gate. Also keep in mind you can pay to choose a seat 48 hours before departure or we'll assign one to you when you check in. Your fare is not eligible for upgrades, flight changes or refunds. Even though you board last, make sure you give yourself time to check bags and get to the gate. All Basic Economy rules Yes, and after all of the above, there are more rules! $100 to check bags (both ways). Money grubbing airline! I have always flown southwest, and never felt like I was being nickle and dimed by them. I will never fly American again. I think this ended up costing at least $100 more than Southwest, and they make sure you don't get to sit with your traveling partner. It seemed that almost everyone who was traveling together was sitting apart from each other. And seats are assigned!

✅ Trip Verified | Los Angeles to Charlotte. American Airlines is now in the class of Allegiant and United. Aside from overcrowded gates, remote less costly terminals, burned out flight attendants, and a la carte fares, the latest grab is the fare that allows no access to overhead bins! I fly domestically and internationally 20 or more times a year, and I can honestly state that nearly every experience where i am forced to use American Airlines is negative and I work hard now to avoid it.

✅ Trip Verified | Dallas to Minneapolis. I will never fly this airline again. The airline does not value its customers or have any understanding of good customer service. After making a 5 hour drive to Dallas to catch this flight, I arrived at the airport around 10ish and we made it through security around 10:30ish. The flight was scheduled to start boarding at 11:45 at C29. I checked the board around 11 to confirm and still had this gate. Around 12 after the flight had not been called I wondered if I was at the right gate. I pulled up flight on my phone which said flight had been changed to C28 which was in hearing range of where I was sitting. The flight was never announced and I had missed it. When I went to counter, the agent proceeded to tell me that it was my responsibility to find out which gate and they did not have to announce it. I informed the agent I had checked the board within the hour and the gate was listed as C29. He stated everyone was already there and so he didn’t have to announce. However me and my 4 kids were less than 15 yards away and we were not on board. Even the “customer care” department who I spoke with on the phone had this not my problem attitude. If I had not been so close to the terminal from which my flight departed I would not have a problem. But I am sitting in the airport now hearing flights being announced and last call for passengers and I’m still not sure why my flight was so different?

✅ Trip Verified | Maui to Regina via Phoenix/Calgary. What should’ve been a 12 hour trip home turned into almost 3 days because of inconsistency with this company. First flight got delayed because a piece fell of the airplane, so missed all of our flights and had to get reconnected. Then, got to the airport on 2 hours of sleep, only to be told after waiting in line for 2 more hours that our 8 am flight wasn’t available. Fast forward to our last flight from Toronto to Regina, and they didn’t even put us on our last flight, and didn’t confirm the rescheduled flight, so we were stranded, yet again. We barely managed to get someone to get us a hotel and food vouchers for the night, after another hour of searching through the airport. After we got home, we emailed customer support to only get compensated a couple hundred Americans airline dollars for our trouble. Our flight home got quintupled and all we got was a dinky little couple hundred dollars for stressed out flights, missed events back home, and lack of communication. Definitely not pleased with the service, and am highly not recommending this airline to anyone.

✅ Trip Verified | Philadephia to Miami. We were supposed to leave at 8:10 am - after delay after delay we boarded the plane around 2:30pm after sitting in the airport for 8 hours. We got in the sky and about 2 hours into our travel. There was an announcement from the captain explaining that we have to fasten our seatbelts immediately because we would have to make an emergency landing in Fort Myers because they were low on fuel. Im not quite sure why the airplane would be low on fuel about 2 hours into the short trip! That is absolutely absurd! Shortly after that there was another announcement from one of the flight attendants stating that she knows we all have questions and she does not have the answers to in a very frantic voice putting us all In a very scared state. Im not quite sure what she meant by that because the answer was to get more fuel which seemed like an absolute lie or cover up of some sort. Once we finally landed in Fort Myers me and the 4 other people that I was with the 3 that were on the reservation with me, and a friend from another reservation demanded to get off of the plane because we felt unsafe along with some other people that wanted off of the plane. We were told that we were not allowed off of the plane. Not only were we afraid for our lives because of the low fuel incident, we felt as though we were being held hostage. The captain and other workers were extremely rude to us and made us feel very uneasy! They even told us we are on our own when we got off of the plane after ripping up our tickets. After telling us that we were not allowed off of the plane and to take our seats we all demanded to get off. Finally, they let us off of the plane snatched our tickets and ripped them up. We had to pay for a rental car to get to the final destination Miami and drive for about 3 hours due to thunderstorms. We did not reach our destination until after 10:30pm. This has been a disaster! This was my first flight and not sure that I will be getting on another plane again. Our 2-3 hr flight turned into a 16.5 hour trip, more money spent on a rental, afraid for our lives, and an entire day lost! Our way home was on a Frontier airline and took us 2 hours and 5 minutes.! They gave us A $100 credit which will never be used! And no one was willing to take any responsibility! Customer service was terrible and customer relations was not trying to do a thing. They have taken no responsibility.