American Airlines

Not Verified | Philadelphia to Eria. I purchased tickets for my daughters to fly to Arizona to attend their grandfathers funeral. Everything was fine for the flight to Arizona, it's the return flight where the problems started. My daughters informed me there connecting flight from Philadelphia to Erie, PA had been cancelled due to excessive air traffic. When I called customer service to inquire what was going on I was greeted like this "yeah this is Mike". Seriously this is how a business has there customer service answer the phone. Customer service was no help at all and basically told me he could not do anything. Well so much for customer service. He wasn't outright rude but made me feel I was the idiot for calling to ask questions. Anyway my daughters asked at the airport what was going on and were told they would need to find a hotel for the night since their connecting flight was cancelled. No reason just cancelled. I read a bunch of these reviews and have come to the conclusion that it doesn't matter what I write no one at American Airlines is going to read this or care. They got their money and that's all that matters. I will never book another flight with them even if it's free. This company is a joke.

✅ Trip Verified | We were in Dallas Fort Worth Airport, arriving from Spokane. We walked over to our gate an hour prior to the boarding time. We remained there until 7:20AM when the plane was scheduled to board. The announcer came on for the gate. "Sorry, folks. If you were going to board this flight to Kansas City, it is now cancelled. Feel free to call customer service or come up to this desk to be moved to a stand by list for another flight." I looked at my wife questioningly. Had they really just said that? I looked at the crowd of people now hopping to their feet. We spent the day rushing from gate to gate trying to catch flights on a standby list with sixty other people from a cancelled flight. Why hadn't they just waited for another plane and delayed our flight two hours instead of having us run from gate to gate trying vainly to catch flights that were always overbooked? As we waited we heard stories of other cancellations, horrendous customer service, and an overall lack of any sympathy from American Airlines for the trouble they were causing their customers. "I'm not going to book with American Airlines again." I told my wife. She agreed that we should try to avoid it. On our way back to Spokane our plane was delayed two hours without explanation. "Our plane has just landed and is unloading now." the gate attendant announced to us, half an hour prior to scheduled boarding. Three and a half hours later we finally got on the plane. We were in the last group to board and we sat in a stationary plane for another half hour before it moved at all. American Airlines handled the problems they were facing in a way that was not reasonable for the customers that were relying on their services. American Airlines policies place their customers in troubling situations repeatedly. T

✅ Trip Verified | Worst travel experience ever. Our flight was delayed 3 hours both going & coming home for “mechanical issues”. Due to the delay in our return flight, we missed our connecting flight home which was in first class (arrived around midnight). They rebooked is the following morning at 5:45 AM in economy, gave us a voucher to a cheesy Holiday Inn Hotel (worst I’ve stayed in in awhile), & gave us a couple vouchers for breakfast & dinner. We had time today grab a quick bite downstairs in the hotel, shower, & rest for an hour before heading back to the airport. They don’t open their bag checking places until after 4:00 AM even though their sign says opening at 4:00. We finally get home & then waited almost an hour for our bags to be put on carousel. Unacceptable, AA! Completely unacceptable.

✅ Trip Verified | Miami to Baltimore. Worst customer service ever. I lost my flight after asking 3 employees to help me check in time due to the line size, which was due to cancelled flights. All of them not only refused to help, but were sarcastic and rude. Then couldn’t make to the next flight because it was full and AA wanted me to pay to reschedule for the next day or just stay another 8 hours waiting for the stand by again. Absurd customer service and policies.

✅ Trip Verified | New York JFK to Charlotte. The customer service for this airline was unspeakable, I tried to speak to the supervisor at the time to see why I was not able to attend the flight I paid for, and she disrespectfully said "I already told you whats going on with your flight" however I did not speak of my flight to her before. Apart from the fact that she spoke to me in a very disrespectful manner, she also attended another group of 30 while she was helping me out. I also overheard one of the guys working in the counter telling a customer that the flight was already packed, so I am assuming that the reason why they were not letting me attend my flight was be cause my flight was oversold. On the other hand I was getting multiple different reasons why i was not able to attend, because I called the airline and they told me my carryon was too big.

Not Verified | Miami to Minneapolis. This was my first and last time flying American Airlines. I was scheduled to depart from MIA Friday at 5:40pm to land in Charolette where I then had a direct flight back to MSP. My scheduled arrival time in MSP was 12:20am Saturday. We started the boarding process where group 1 was starting to board. Then an announcement was made that there was a flat tire on the plane and they needed an hour to replace the tire. Half hour later we had a weather delay, no big deal its weather not their fault. After the weather cleared the work on the tire never started and another announcement was made that they needed an hour to fix the tire. These series of delays caused connection issues with other travelers and my connection was now in jepordy. After the repairs were made and driving around on the runway we finally departed at 9:40pm. We landed in Charolette around 1045pm, my flight to MSP left 20 min before I landed. After talking with an employee about needing to get home I had to spend the night in a questionable hotel that American Airlines paid for and gave me a $12 meal voucher. I arrived at the hotel at 12:30am (Same time I should have landed back home). Instead of having a direct flight from CLT to MSP I had to fly to ORD at 9:40am then land at MSP by 3:05pm. No issues flying to ORD (I was shocked), but now another issue with the plane. After the plane arrived from Las Vegas we started boarding again by calling group 1 then announcing we had to delay because of fluid leaking in the engine. Another delay of 1 hour. The announced that the plane had to be decommissioned and a new plane had to be brought in as a replacement. We finally took off from ORD around 3pm (Again the same time I should have been home). All the delays and setbacks caused my fees in the parking ramp to skyrocket. My overall experience with American Airlines was horrible. I have never been part of so many delays and questioned the overall safety of planes by one fleet. If a plane landed that had fluid leaking in an engine shouldn't that have set off an alarm? Why would they try and board knowing there was an issue on the plane? Also the on flight entertainment is the same level as Spirit airlines, there is none. Only if you want to burn through you phone battery which is an extremely valuable resource when flying American Airlines and can't call your family to tell them you are delayed...again. Overall I would pay extra money to fly a different airlines.

✅ Trip Verified | American canceled my flight and I had to call to reschedule with a responsible airline like Delta. Then on trip back trip delayed 2 hours so I was on the airport for a total of 6 hours with two kids. No consideration to customers. Would not recommend American airlines to anyone.

✅ Trip Verified | Tampa to Nashville via Charlotte. First and foremost when I booked my flight, I booked it so I would leave out of my home city Sarasota/Bradenton. I was to leave at 5:00 on a Friday morning. At 10:30 p.m. on Thursday I get a text that my flight has been cancelled. Of course I immediately call AA and am told it will take one and half to two hours before I even get a return call. I wait for about an hour and try again. Rather than giving me the call back option this time, they recognize my number and ask me to hold. I do so for about 45 minutes. Eventually I get a customer service representative and my only option is to fly out of Tampa airport the next morning. They initially had me rebooked on a 10:30 a.m. Flight from Tampa but by the time I got into Nashville and then drove two hours to where my daughter lives, all of Friday would have been wasted. So I rebooked on a 5:00 a.m. Flight, getting into Nashville at the same time I would have if my Sarasota flight hadn't been cancelled. By this time it's 1:00 or so in the morning. That leaves me about an hour's worth of sleeping time before I have to get up and leave for the Tampa airport. While I made the flight on time and the customer service representative was very helpful in getting me on that flight, the fact remains I had to drive an hour to the airport and park my car whereas if I had left from Sarasota like I normally do, I would have used Uber and not incurred $90 in parking fees (plus two hours of driving time and tolls). American Airlines refuses to reimburse me. If I had missed my flight you can be sure I wouldn't have gotten a refund or any other courtesy. All I want is a refund of the parking fees. That's not too much to ask.

✅ Trip Verified | Our first flight was delayed twice because of another flight. They didn't bother trying to get another plan for us, they just delayed it. In mid shift we are told we have to land in Dallas due to weather. Since this was a weather cancellation they do not offer any compensation or accommodations. Unfortunately I have severe anxiety and fly with an emotional support animal. I showed them it would only cost $100 to book me a rental (by the way it is now after midnight and our fly was originally scheduled to land at 10pm) versus the 300-700 for a flight in the morning. The service reps at all of the kiosks could Not figure out how to reboot anyone and all of them were extremely rude. There was no empathy. I asked for a supervisor who showed up 15 minutes later and ignored me! Finally I called in and was treated the same way. Needless to say any future flights I book will not be with American.

✅ Trip Verified | Syracuse to Denver. Worst experience ever. They should not be allowed to stay in business. If any other business in America treated their customers like I was treated today they would be out of business. Don't fly American airlines or especially their regional PSA.