American Airlines

✅ Trip Verified | Baltimore to Miami. I had an issue with American Airlines canceling my flight for November 2018 without my acknowledgement. Was very upset when I called, the agent Nina helped me right away. Fixed my flight and was very helpful. Customer service was great. Handled my issue right away. Thank you Nina for all your help through my stressful moment!

✅ Trip Verified | Toronto to Houston. It was my first and last time with American Airlines. My wife and I had 1 bag 2 carry on and they could not deliver our baggage! They took our 2 carry on as well which my wife had her medicines in it. We should have not trusted them. It was definitely our last experience

✅ Trip Verified | Tucson to London via Dallas Ft Worth. Twice I have paid for Priority Boarding and get group 6 which is the same group I get when I don't pay for an upgrade. 3 of the 5 legs of the flight to and from were late. I paid extra for better seating and got different seats than what I paid for and rude service when I asked why the response was "sorry sir, we are full and had to move people around". Then where is my refund? Land back at home and baggage missing. They said they would deliver to my house and that I have to be home. I was told it would arrive at 6 am. Just prior to going to bed, I get a notification that it would be there at 5:07 am - great! So I wake up at 4:30 am and finally leave at 7:30 to go to work with no bags. I call the airline to tell me they don't even pick up bags from the airport until 8 am or noon, then why the notification updates! If something could go wrong with an airline, American Airlines knows how to do it. Absolutely never again!

✅ Trip Verified | Birmingham to Buffalo. This was the first time I flew with American Airlines, and I have to say it was the most pleasant experience I have had flying. It was wonderful. From now on I will do all my flying with American Airlines. Thank you for making my trip so enjoyable.

✅ Trip Verified | Cancun to Seattle via Phoenix. I don’t know her name, but I had the best experience with one of the employees who went way above and beyond her call of duty. We were waiting in the customs area and I had a rescue dog with me. She was worried about our connecting flight and personally showed us the dog area which was a good 10 minute walk from where we were. Then she directed us up to ticketing where she took care of checking her back in for the connecting flight. I would not have known where to go. Thank you for being so awesome and I will definitely fly American from now on.

✅ Trip Verified | Boston to Madrid via Philadelphia. The worst airline I have ever used. Our flight from Philadelphia (which was a stopover) to Madrid was delayed because the IT people did not cross check the numbers against those on the actual plane. The delay was for more than 2hrs. Then an AA customer manager comes onboard and promises everyone on the plane that all our connection flights will be rescheduled automatically to the next available time by the time we reach Mardid. This was a plain outrageous lie. We were standing in an enormously long line at the AA desk at Madrid airport where basically all passengers from this flight went to, trying to get their connecting flights rearranged. Because nothing was arranged for anyone. In addition, we were told that all flights to the island were booked and they could not accommodate us on that day (we arrived around 10am in the morning). so they booked us for the next (!) day and put us in a hotel. Only the AA agent 'forgot' to tell us that there were NO SEATS and NO GUARANTEE that we were going to fly the next day! We nearly did not make it the next day because the flight was FULL! We had to wait with a little kid until everyone boarded and basically begged the staff to let us in. In addition, this flight was at 9pm which meant that we lost 2 days in Madrid, away from our main destination. In addition, our hotel in Tenerife did not cancel our missed day and we had to pay extra 500 Euros for the day we were not there. When we emailed the AA and asked them to reimburse us for the missed hotel day, cab rides that we did not intend to take, they rejected it stating that we simply had an inconvenience and nothing more than that. I am glad that we did not waste our money booking first class seats. Terrible AA agents across the board, whether in person in different countries, on email or on the phone! It is better to pay extra and book it via another airline than with AA! Do not waste your money.

Not Verified | Bradley International to Fort Myers. American Airlines has been one of the worst airlines I’ve ever flown. I’ve had countless experiences where the flights have been delayed. I actually can’t think of a time that the flight was on time. I write this as I wait for my once again, delayed flight. I fly American because they are cheap. However, I will consider paying the extra $20 to fly an alternative airline. I also often find myself in a puddle jumper for the first half of my flight (before connection). There’s no leg room and I’m honestly surprised some of these planes are still running. Zero stars for American.

✅ Trip Verified | San Francisco to London via Philadelphia. Bought ticket on British Airways but flight was operated by American Airlines. Full plane, I got a seat where someone had broken off the headphone jack in the armrest so 5+ hours with no entertainment. Gate attendant for connecting flight yelled at me loud enough for all to hear for standing where I could see a computer screen that she had left on and unattended. I thought no company could ever rival United Airlines for incompetence, but AA seems to be trying.

✅ Trip Verified | Flight got delayed by 1.5hrs from Austin to New York and so I just had 1 hr layover in New York I asked the air hostess if I can go to front seat she said go when pilot announces landing. I am not interested in going to front seat, I was late because of u guys and that's why had to go out of plane early. As I got out I asked one of the American airline person to tell at the gate that if I am late of they can hold the connecting flight and his reply was: you do it!

✅ Trip Verified | Las Vegas to Charlotte. This is the fourth time I have traveled American Airlines over the last month. My wife and friend have also flown in the recent month on this airline. Every one of our trips has delayed flights and missed connections. I tried flying our dog. Don’t even bother. They will give you the run around so much that it’s a full time job. Oh, and if you miss your flight because of them and they can’t get you out, too bad, sleep in the airport all night. This airline is a joke. They are neglecting their customers and quality aircraft maintenance. All so they can make more money, even when gas prices are lower. Do not fly this airline, you won’t make it where you need to go on time.