American Airlines

Not Verified | I flew with American Airlines to Europe to spend with a family friend and others. The flight was wonderful, smooth takeoff and landing, friendly staff and a wonderful selection of food. However upon landing in Germany we discovered our luggage had been left in the states. After letting one of the staff know this we were told it’d be only 1 or 2 days before our luggage would be delivered to the location we were staying at. It was a full week before we got some luggage back and 2 more days before I received mine, despite us both coming from the exact same place to the exact same place. We discovered that apparently our luggage was transported to France, where they discovered our location was closer to Germany so they sent it back to the states and then to Germany, instead of double checking which one would be closer they wasted time sending it back and forth. During the time we didn’t have our luggage we contacted customer support multiple times and weren’t told anything, our emails went unresponded to and our calls wouldn’t be picked up. Despite a wonderful flight, due to this horrendous mismanagement of our luggage I will never be flying with American Airlines ever again. Other airlines I’ve flown with might have less comfortable seats or a more mediocre selection of in flight entertainment but at least none of them ever lost my luggage for over a week.

✅ Trip Verified | Fresno to Memphis via Dallas. Worst airline ever. Never flying with American Airlines again or recommending this airline. They kept delaying for half an hour for 4 hours straight and after boarding, they got us out saying the the pilot is illegal now. Saw that happen to three flights while Ii was waiting to catch my flight to Memphis. There were a lot of people who requested to get just a bus or pay for rental car and we can carpool with people going to Memphis. Nothing! Had no flights available for two days.

✅ Trip Verified | Horrendous customer service. We had booked our trip through American Airlines from PHL to CHA. But we missed our flight from PHL due to emergency situation and we bought tickets through another airline and made it to CHA. But American airlines cancelled our whole trip and told us there is nothing they can do about this. There was no disclaimer I saw online while booking that they will cancel if I missed one way flight! Horrible customer service and they don’t care about their customers! Because of them we had to $1000 to get back home!

Not Verified | Oklahoma City to Seattle. Garbage. Slightly better than Spirit and Frontier but honestly just barely. Checked in 3 hours after open check in and zero seats available that aren’t over $40 per seat for some decent but still ridiculous leg room.

Not Verified | Charleston to Seattle. A ticket was purchased about 2 months in advance. Departure times verified. On 23 Aug 2019 I was to take off from Charleston WV to North Carolina and then home to Seattle . My flight was delayed 3 times. Customer service indicated that it was due to weather (research indicates that is not accurate). Customer service representative indicated that this was due to lack of flight personnel to fly. I was rebooked on a flight for 24 Aug 2019 at 4:35 AM. This flight was as well delayed. Landing in Chicago I was forced to miss my connection and placed on standby for the next flight out. My husband purchased a one way first class ticket for me to depart Chicago at 5 PM. I later found out that American Airlines had rebooked me on the 5 PM flight as well. I cancelled the 1st class ticket and received e-mail traffic confirming that the ticket was cancelled. My credit card statement shows the flight but no refund.

✅ Trip Verified | Mexico City to New York. Never flying with American Airlines again. They continuously leave my partner and I stranded due to them never making their connecting flights. We never have a problem with other airlines and if we do they hold themselves accountable. AA just has this "well that's too bad, we cant do anything" attitude towards their customers. I find myself saying "Jet Blue would never". Seriously they will miss their connecting flights due to needing to land the plane at a different airport to get fuel and somehow tell you "well we didn't make the connecting flight due to weather and that just isn't our fault" and then tell you they have no more flights until you hound them and still the wait will be over 8-9 hours. This isn't the first time AA has done this to us but it will be the last. This disgustingly unprofessional airline isn't worth the trouble and even when their connecting flights seem like a steal price-wise you end up paying for it when they don't make it on time and they leave you stranded.

✅ Trip Verified | San Antonio to Chicago. Majority of the time my flights and everyone I know that has flew American has a delayed flight due to maintenance. No back up aircraft available so delays are hours if not canceled. Most aircraft is old and has no outlets for charging. We all carry electrics now days and need to keep them charged. The new aircraft have more narrow cramped seats with no leg or hip room. I'm small compared to most adult so that is ridiculous. Also the seats are tilted forward which make you feel like your sliding out of an already uncomfortable seat. 1 out of 2 staff is rude and in accommodating when trying to change to an open seat that no one will be flying in. Yes people pay more to ensure they have a reserved seats of their preference but if it's empty just prior to boarding why not allow others to take an open seat. I will not choose to fly American if I have other options.

✅ Trip Verified | Paris to San Francisco via Dallas with my daughter. We had valid boarding pass and when we go to gate, we found that our seats were sold somebody else and denied boarding on the basis that we are not early enough at the gate. No attempt made to announce our names when gate was change from A51 to A38. Gate manager and staff handled customers badly. We were required to spend the night on airport and return home on another flight which cost me $3000 one way ticket much higher than my original return flight.

✅ Trip Verified | West Palm Beach to Dallas. Wish I never dedicated myself to this airline. You spend as much time on the ground experiencing mechanical issues, gate issues and lack of crew showing up. I had my company fly me on Delta and United the last 3 months - 3 issues out of 22 flights amongst these two carriers. I’m on my 6th flight back on American, out of the six 2 delays (45 mins or more and one cancellation). I only write this because I’m stuck on this airline as Executive Platinum, don’t get stuck like me - I love the first-class upgrades but other carriers 10 times more reliable offer the same. Good luck!

Not Verified | Toronto to Ft. Smith via Dallas. American Airlines is by far the worst airline out there. Absolutely everything is subpar. Service, flight attendants, flight delays. You name it, it's bad. I'm currently sitting through a three-hour delay and not getting home until tomorrow morning. This happened with my last flight as well. Never flying with them again.