American Airlines

✅ Trip Verified | Charlotte to Seattle. The company has lowered its quality over the years. Last time, they changed our flight unexpectedly. At that time they assure that there was a management issue. Then they came to say that the reason was the weather conditions, even though there was no rain nor snow nor high wind in the departure or arrival cities. Ground service and customer service was constantly contradictory. Besides, as usual, seats are small. Cabin staff scream over the microphone some credit card promotions while people are sleeping. Food is missing. When you purchase a sandwich, the price is 10 dollars for a small, cold piece.

✅ Trip Verified | Detroit to Dallas. I realize that due to weather in Detroit was bad. We missed our connecting flight. AA made very little effort to help us to make our connecting. We only missed it by 2 min. And we was stuck here in Dallas for 10 hrs. I can’t remember the last time I flew AA. But I will make sure it’s the last.

Not Verified | A truly uncomfortable flight. Because of the short connecting time I paid for a preferred seat nearer the front. What a disaster. Turns out it was a no recline seat; not designated on their charts? On top of that the seat in front of me was clearly a full recline; I estimate 6" to 8". I got to spent a full 5+ hours with someones head in my lap as she left the seat reclined even when not sleeping; and had to be prompted to put in in the landing position! The leg room situation was a joke; no space at all. The seat was probably a bit wider; a good thing because I had to sit sideways to clear the magazines. The idea of opening my computer was not viable. I an just under 5'11". And obviously dumb enough to fly AA's A320's across the country. Not again!

✅ Trip Verified | American Airlines has added a route (AA3016) from San Luis Obispo to Dallas/Ft Worth. Which is a good thing except that 3hrs 23mins in an RJ is just about 1hr 23min too long! I will not try that again. The continuing flight to Boston (AA2579) was excellent in premium economy as I had great leg room. that flight actually left close to an hour late; to American's good fortune the high level winds were running NE and we arrived on time.

Not Verified | Worst customer service I can remember in a long time. We planned a trip with our kids for my wife's birthday flying out at 7:00 am. A month after paying a significant amount for these tickets I get an email informing me our departure time was moved to 5:11 am and our return flight that was set for afternoon was moved to 10:00 eliminating any time to enjoy the last day with no discount to our price. We did our best to make it work and at the check in kiosk it didn't allow an option to check back .. apparently we missed the 45 minute limit by a minute. The rude attendant by the time we got her attention said there was nothing she could do we needed to hope we could rebook a later flight. Later we found out this was not true and the attendants at the desk could have checked our luggage up to 30 minutes before which she did not tell us. I ran up to the airport store bought a carry on bag, through what we could in, ran suitcase back to car, and ran to gate as fast as you can with a 6 and 8 year old. As we got there they told us we could not board and the plane was gone .. although it could be clearly seen outside the window. On top of that was the continued most unfriendly customer service experience i've been through in years......couldn't care less and you were lucky they would acknowledge you. Luckily they found us another flight ... 12 hours later and charged us an additional $300 to save those seats. If you can avoid this airline at all costs, there are others that actually pretend like they care and aren't just there to rudely screw you out of every dollar they can.

✅ Trip Verified | Milwaukee to Lihue via Phoenix. American Airlines is terrible for customer satisfaction. It is the only airline where booking together doesn’t mean you will have seats next to one another. My husband and I booked two tickets to Hawaii from the Midwest. This was over 10 hours of air travel. Not only were our original seats not together (completely unheard of on other airlines) but there were not even two seats together available for the additional charges if picking a seat. I understand charging to make a specific seat selection but getting two seats together should be a basic courtesy when booking two flights together. I will never fly this airline again. Convinced me that I am a Delta customer for life - even when the costs are more.

✅ Trip Verified | Lost my luggage for 4 days while trying to move into college. Has all of my belongings. Was told To go buy the everything I needed while my luggage was missing. I did. Now they refuse to cover any of my expenses! Implied that I was lying about my luggage missing. Obviously I have several calls with American regarding this matter. It’s unbelievable on how unprofessional and non customer friendly they are. I will never fly them again.

Not Verified | Puerto Rico to Heathrow via Charlotte. American Airlines planes are great, shame about the staff. Very rude to passengers, when you ask a question you will be told: “I was actually on my break"! Food was not great for a long flight. Totally spoiled the holiday, I will avoid in future.

Not Verified | Worst customer service. When we got to Punta Cana airport my partner asked the attendant in the front desk if we could change the seats. This is already annoying as months back when we booked the flight, we chose seats together. They said the flight was full so they wouldn’t be able to do that. We notice the entire four rows of the back of the plane were empty. Once doors closed we asked again one of the flight attendants if we could sit together on the empty seats, she rudely responded no. Let’s not forget this is almost a four hour flight were they offer you nasty cookies and to top off the flight attendants were incapable of serving drinks without spilling them. The attendant spilled ice all over the side of my arm and another lady got a whole soda spilled on her. American Airlines step up your game. You already have one of the most uncomfortable seating accommodations for planes and to top it off your customer service is trash.

Not Verified | Charleston to Washington. This is, time and time again, the worst airline I have ever been on. Not only is the staff extremely disrespectful, the plane is late every time. For the past 7 flights I have unwillingly taken with American, every one has been delayed. They are unprofessional, not punctual, and unaccommodating. The only positive thing about American Airlines is that they are cheaper. I do not recommend this airline.