Allegiant Air

Thursday 1/30/14 Rockford IL to Punta Gorda FL. My wife is claustrophobic purchased a front seat to help her plane was delayed 7 hours when boarding a different style plane they made open boarding and we lost our seats. We arrived at 11pm ruined our trip had to fly home early purchase all new tickets home for another $220 each had to rent a car from Peoria IL to Rockford for another $150.

Over the last 6 years I have flown Allegiant 39 times - all PIE to FWA. with few exceptions I would rate them as good to very good however in the last 2 months (Dec 2013 - Jan 2014) the service has been deplorable! The last 3 flights I've taken with them have followed a similar pattern: 2 4 6 hour delays then cancel and re-book the next day. My sense is that they've grown too fast and their infrastructure can't keep up with their flights but it ultimately comes down to poor management. It's too bad - this was an excellent convenient flight. I'm now forced to look at other options.

Feb 2nd 2014. Had a flight at 12 out of SYR got the 1 and only email saying the flight was delayed until 1.45. I get to the airport at 1 to have them tell me the plane hasn't left PIE (Clearwater) yet. We then didn't board until 4.45 sat on the plane until 5.30 until we finally took off. They served us 1 slice of cold pizza. We finally touched down at 8.30. I have a return ticket for this Thursday I purchased a ticket to fly United instead. Staff not friendly either. I will not fly Allegiant again.

Don't fly Allegiant day after Super Bowl two crews flying out of Phoenix Mesa failed to show up resulting in significant delays. AZA to GTF delayed at least 4 hours and counting. Weather fine at both ends of flight. Obviously no backup crews. Communication of delays is poor. Flights are inexpensive but airline may be operating over it's head. Could be an airline with a bright future if it can sort out it's operational issues. They did offer refreshments and food voucher after 2 hours of waiting.

If you believe the prices are too good to be true thats because they are! The last time I flew with them I was stuck in Punta Gorda for over 8 hours at the airport. They said the plane had a malfunction and that they had sent for another plane. The other plane never showed and they finally fixed the plane we were supposed to travel on almost 9 hours later. Today I was supposed to fly from Asheville to Punta Gorda. I received 5 different text messages delaying the flight hour by hour. Finally when I did not receive a text and the plane was supposed to leave at 2.20 I went to the airport only to find out that the plane that was supposed to pick us up had not even left Punta Gorda yet due to "cloud coverage". Allegiant did not notify any passengers of this until they all arrived at the airport thinking the flight was finally on time. After about an hour I received a text stating that the flight was cancelled but with no time or information on when or if it would be rescheduled. I would much rather pay the extra money to travel with an airline you can trust.

Flight 813 from Roanoke to St. Petersburg on 1/26/14. Return Flight 812 on 1/30/14. My husband and I flew down to Florida from Roanoke VA last week. It was perhaps the best airline experience I have had in decades. The reservation process was excellent with the site being easy to navigate and all details being clearly explained. We paid for pre-assigned seats and for one carry-on each. We printed out our boarding passes prior to arriving at the airport and everything was a breeze. We had early arrivals and the flight was comfortable. I will definitely travel through Allegiant Air in the future when going to Florida.

Round trip from Spokane WA to Honolulu HI was late 3+ hours each way. All delays were caused by Allegiant. This caused delays for our anniversary trip and generated over $400 of additional costs. Even though all delays were incurred by Allegiant they offered no complimentary services. Will never fly this airline again.

I have been at the airport since 6.45am. There are roughly 6 planes worth of people stuffed into an airport meant to hold 2 planes worth. There are no restaurants just a snack shop in the corner that ran out of sandwiches 2 hours ago they do serve alcohol which isn't really making it's patrons calmer. All of the chairs are full and people are occupying the floor and every standing and leaning space. I believe there is only one bathroom but if I get up to investigate I might lose my seat. The only information booth with actual people is located outside of security so we are all essentially trapped in the terminal. Details are being delivered through an intercom system run by unapologetic staff. They assure us there is no new information and that our planes are unable to land at the airport because of cloud cover or leave their prior destinations because of rain.

I recently flew from Niagara Falls NY airport down to Florida for a week. The plane we had was an older one no entertainment washroom could have been renovated. I felt this crew were not as professional as others I've observed. No coffee tea or water glad I had brought my own. We were a little late taking off because of de- icing. Upon coming back I was only a few lbs over with my luggage but got charged 50 dollars. There are too much add-ons for this airline. Overall this was the worst experience on a trip I've had.

We had a direct flight from Bangor to Punta Gorda on 1/29/14. Flight was on time until we entered the aircraft then told that our direct flight would be diverted to Allentown PA to refuel. Finally left Allentown and told it would be 3 hours to Punta Gorda. 4 hours later we were descending into Punta Gorda almost ready to land and the plane suddenly started climbing again 1 hour later we were told that it was too foggy to land at Punta Gorda and we didn't have enough fuel to hang around and wait for it to clear so were going to land in St Petersburg. After landing was on the tarmac another hour waiting to get to a gate. 6 busses and 3 hours later we were taken back to Punta Gorda.