Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1963 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
na

Allegiant Air customer review

(United States)

I show up 2.5 hrs early only to find out there is nearly an hour delay. The airport in Provo has zero accommodation so had to drive 15 minutes away to get any food. Come back approx an hour before flight is to leave only to be told it's been delayed another 4hrs. Called in to complain to receive an extremely rude woman on the phone. Sitting outside waiting still and just found out flight has been delayed yet another 1.5 hrs. The couple of bucks saved flying this unprofessional airline just isn't worth the stress.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
na

Allegiant Air customer review

(Canada)

We arrived at the airport 2 hours prior to the flight. We encountered an enormous line with not enough attendants to get everyone through. We waited for an hour+ in the line and then approached the counter to express our concern. We waited behind others who were complaining for another 20 minutes or so. We were then told that we had missed our flight and for $75 we could catch their next flight 3 days later. We persisted but in a very respectful manner. Other families in the same situation were also at the counter and were very angry. I saw this was not working so I took a different approach. I was accused of lying about the time I spent in line. I was told I had no other recourse. There was nobody I could complain to other than another rude lady on the phone. After exhausting all other avenues I went to Delta Airways who were able to book me on a flight. for $1200 for 2 people. They said they were willing to transfer the flight if Allegiant was willing to do that given it was their lineups that caused the delay. Allegiant refused this and again accused me of lying and then said I should have been there 2.5 hours before the flight so it was my fault. Service at the counter was excellent. Service on the flight was professional and friendly. Everything I had experienced with Allegiant on the trip to Vegas and the frustrating airport experience on the way back was the opposite of what I experienced with Delta.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

You should not use Allegiant if you have any time constraints. When they're good they're pretty good but when they're bad they're horrible! We have flown Allegiant Air at least 5 times and ignored a problem or two because it was cheap. Usually there was an hour or two delay. One time there were no attendants at the counter and when it was time to board all passengers boarded. An Allegiant employee came aboard and in a very nasty tone threatened to have us all arrested. Our last flight had a "delay" of over 10 hours and that's just not acceptable. We were given a $50 Allegiant voucher. No thank you.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

Have used this airline 2 times out of Plattsburgh NY via For Lauderdale FL. We experienced issues on both occasions departing Fort Lauderdale. The first incident was back in December 2012 - flight was delayed for 8 hours and then in December 2013 flight was cancelled until the next day. I will not fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Allegiant Air customer review

(United States)

My first Allegiant Air experience. I booked two weeks in advance. Traveled from LAX to Idaho Falls. I go to Jackson Hole WY every summer and I always have to get creative about getting there as there are always high ticket prices. I decided to give this airline a go. Both flights were on time - every aspect was fine. Yes it is no-frills and you pay for everything but if you know that going in you can adapt. We became better packers and brought our own food onboard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Allegiant Air customer review

(United States)

I flew Allegiant for the first time from Las Vegas to Moline Illinois 8/8/14 and returned on 8/15/14. Both flights were on time and very convenient as they were non stop. Prior to these flights all my trips were on other airlines where I had layovers and plane changes which added lots of extra travel time. I was very pleased with the check in service I received. The seats were comfortable for a three hour flight. I did not need a food or beverage service during the short flights. The charges for luggage still did not make the total cost more than for the flights of the other non direct carriers. I would fly Allegiant again and I wanted to make my good experiences known because I read many of the comments before my flight and some were quite negative.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Allegiant Air customer review

(United States)

Columbus to Myrtle Beach. Flying out of Rickenbacker was great-parking at $5 per day. No delay and nice employees to deal with. Paid $5 for a snack package on the plane. Good enough for 3 kids. Myrtle Beach to Columbus. Nice airport and easy car rental. Employee at the gate check in and boarding had a poor attitude. Changed seats on us at the last minute. They board you in zones 2-4. In that order. We sat in the last row of the plane but they wanted us to board in zone 4? Made no sense-I've always seen the back of the plane board first but maybe that makes to much sense to me. Anyway I would recommend this MD-80 plane and Allegiant even though seats don't recline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

This was my worst flying experience. Every other time I've flown with no problems. My Son was able to fly from Bentonville to Orlando with his personal bag with no problems. On the way back we are forcedbto pay a $50 baggage fee to get the bag on the flight only to get back to Bentonville Ar. to find out the bag was left but the fees where still charged and then reversed and charged again! I think the ticket agents that worked the 12.56pm flight leaving Sanford Airport on Aug 8 2014 need to take a few classes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Allegiant Air customer review

(United States)

I was initially worried about flying with Allegiant when I read all of the terrible reviews. Shockingly neither of my flights were delayed from LAX to Honolulu. If you're a low maintenance person then this airline is for you. You get what you pay for no reclining seats no complimentary beverages ($2 for a can of ginger ale not bad in my opinion) no inflight entertainment you have to pay for any extra features and to check in your bags. The staff was very friendly. We even landed 20 minutes early coming back to LAX since everyone on the flight checked in early. The only reason why I took this flight was because it was $400 cheaper than the next flight. I would have no problem flying with Allegiant again to save a few dollars!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Allegiant Air customer review

(United States)

After some apparent misrepresentations about our 1st plane we left Sanford at about the same time that we should have arrived in Allentown. Of course we boarded a 2nd plane only about 1.5 hours late but could not depart because it had an A/C problem which was corrected in a mere hour as we sat entombed under the FL sun! No flight attendants displayed name badges. Does that tell you anything?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no