Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1964 reviews
3/10
3 star Skytrax Rating
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5/10

Allegiant Air customer review

(United States)

Yes the price is certainly right and a direct flight is a definite plus especially for my husband who is handicapped. However in that vein this airline is certainly not handicap friendly. Ask for a wheelchair and they will sling one at you at the Check In (wherever that is in the airport). Upon disembarking the flight attendant announced that wheelchair persons would have to wait until all (159) passengers had left the plane. When my husband and I moved up to the front seats to wait at a break in the line the flight attendant said "I told you to stay seated until all passengers had left the plane". When a person finally arrived with a wheelchair and helped my husband up to the gate that's as far as they go. Carrying two bags of medical supplies and pushing the wheelchair we trudged off to baggage claim and then lugged everything out to the curb around the corner to a taxi. Had the same treatment on the flight home. But as I said the price is certainly right and you get what you pay for!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Allegiant Air customer review

(Canada)

Flew from Bellingham to Las Vegas on September 8th. We were very weary after reading negative reviews but we were 100% satisfied. Flight was on time for take off but delayed for landing due to weather in Las Vegas. Great employees friendly service. Very impressed overall. Would definitely fly Allegiant again. Great value. No free food or entertainment but we knew this when we booked.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Allegiant Air customer review

(United States)

My parents have retired and moved to North Port Florida. Since March of 2013 I have flown on Allegiant Air 5 times. Besides one delay of about an hour we have always flown on time both ways. Oh by the way I fly out of Allentown Pa. Actually most of the returning flights have been early. I didn't mind the one delay it gave me an extra hour to enjoy a couple more cocktails. I do agree however the flight attendants are a tad bit rude. Maybe "short" is the correct word. But then again all they do is listen to a bunch of whimpering cry babies about a stupid delay. If you want first class go fly another airline and pay double the amount for a ticket. I also fly my 2 boys with me so I really can't complain about paying $500 to $650 for 3 round trip non stop tickets to see the parents for a week. Not to mention Allentown pa is 20 minutes from my home and Punta Gorda is 25 minutes from my parents. I will always fly Allegiant.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Allegiant Air customer review

(United States)

Do not be tempted by the cheap prices. You are assuming incorrectly that Allegiant will actually get you there and back. Wrong. July 2014: Return flight home from SFB (Sanford Florida) cancelled at the gate at boarding time on a Friday afternoon. This effectively left passengers stranded at an airport with no other flights out to the destination because flights out of SFB are very limited. MCO (Orlando International) is 30 miles south with ample alternative flights. However the Allegiant gate agent offered no group ground transportation to MCO offered no lodging and offered no thoughts on other flights out. Essentially: "You are stranded here and on your own for getting out." Because I travel with an Internet connected device I was able to buy a last-minute ticket on Delta (at last-minute prices) from MCO. I was able finally to find a rental car one way (cab fare was $135). My "cheap" Allegiant ticket cost me about $1000. I could have spent the entire weekend at the airport or at a nearby motel hoping to catch a flight out on Monday. When you buy an Allegiant ticket you are buying a chance - a hope - and gambling.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

Outbound flight Las Vegas to Grand Rapids (MI) was fine but on the return Allegiant had some staffing problems which led to delays and more delays and the flight eventually took off a full day late. It would not have been so bad if they had just been honest up front but they piecemeal the delays provided little information - and sometimes misinformation - and at times they were downright rude particularly on the phone where it was very challenging to get through in the first place. For the trouble they offered up a $100 voucher good only on the same route. The lost time and aggravation cost in many ways much more than anything I saved on a discount fare. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Allegiant Air customer review

(United States)

Flew from Orlando (Sanford) to Grand Rapids MI. Just a few things to be aware of - the weight limit on checked bags is 40 pounds. You are allowed one free carry-on bag provided it will fit under your seat. You have to pay to use the overhead compartment (the overhead compartments were bare on my flight). The seats are tight and do not recline. While boarding and sitting on the runway - Allegiant turns the cabin air conditioning down to save fuel so depending on the outside temperature it can get pretty hot. Their airplane fleet is made up primarily of older McDonnell-Douglas MD-80's - cabins show their age - noises and creaks aplenty. The flight crew aren't particularly helpful or pleasant but suffice. Now the positive - my ticket was 139 dollars. There you go.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

My Honolulu to LAX and LAX to HNL flights were a disaster. Reading the reviews this particular Allegiant route seems to be a problem route for Allegiant. HNL to LAX flight was delayed continuously for 5 hours. A 7.55 am flight turned into 1.00 pm flight. The return flight was continuously delayed until finally the flight was canceled until the following day. A 15 hour delay. Rather than return to the city and rent a hotel room I was fortunate to book a flight on Hawaiian Airlines and make it back home. Customer service staff was openly hostile to enraged customers. I have never in all of my travels seen such a large group of travelers so upset. I was offered a $200 Allegiant voucher for the delay but I cannot ever see myself using this airline again. The risk stress and wasted days are just not worth the $100 you save.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

My return trip from Ft. Wayne In. was delayed for 1.5 hrs while waiting on the plane. We were told after boarding that they were waiting for maintenance to arrive in order to replenish plane with oxygen. This was during dinner time so everyone was hungry. When we finally took off we were told we would get a complementary non- alcoholic drink. It consisted of a tiny plastic cup filled mostly with ice. We should have at least have got a full can plus a snack. Really cheap airline. This was at least the 5th time I have experienced delays due to mechanical problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

We know what to expect from a budget airline. But Allegiant has in my opinion has got worse instead of better. On our most recent trip Bellingham WA to Oakland CA we experienced lengthy delays on both outbound and return flights. A 2 hour delay leaving Bellingham and a 2+ hour delay on the return flight. Allegiant provided free beverages at both airports. Sodas and water in Bellingham and a half glass of water in Oakland. I think it's time for this airline to have a look at the business model. You don't save enough money flying Allegiant to make up for the almost guaranteed inconvenience of flying with them. We will think long and hard before purchasing another ticket on Allegiant. I must say that this is not my first bad experience with Allegiant but it will be my last.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

We arrived at LAX for at 9am for a 10.55am flight to Provo UT (80 minute flight). We have now been informed that the flight is not scheduled to leave until 6.25pm. I am a 40 year old woman and have flown all my life and I have never experienced this type of a delay especially for this short of a flight. Allegiant is cheap but this is inexcusable. I am traveling with a toddler and as it stands right now we have spent over 7 hours at the airport and will probably be here at least 2 more hours if not more. No one will let us know what is going on.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no