Allegiant Air

We flew round-trip Grand Rapids to Orlando. Never again. We knew prior to booking that we would need to pack light because of the baggage policy. We packed together (my husband and I) and checked one bag. We downloaded the app to our phones so we didn't have to pay for the boarding passes. We checked in and paid for luggage before hand to avoid any extra fee for that too. What we didn't expect was to purposely have our seats separated since we did not 'purchase' seats beforehand. You would think that when a husband and wife book 2 plane tickets together at the same time that they would put these two seats together. Big parties sure I can understand why they couldn't all be seated together but two people? Come on. Leaving Grand Rapids the man at the counter rolled his eyes and muttered the seats numbers and letters and that was it. Changed our seats to be together since there was room on the plane which is only fair. The lady at the Orlando ticket counter was a completely different story. She was rude and disrespectful. She insisted that there was no reason we should have to sit together if we didn't have children with us laughed when I told her she was being rude and refused to change our seats even though there was room on the plane to do so. She kept saying this was the policy and no seats were to be given for free. We paid for 2 seats on a plane we didn't want any specific seats we just merely wanted to sit together since we were going on a kid-less vacation and wanted to enjoy our time together. If there are 2 seats together that are open why couldn't we move to them without being charged? The nickel and diming for the baggage fine I get it. Purposely putting 2 passengers separate because you want more money out of them even when there is vacant seats? Distasteful. The flight attendants were less than helpful didn't look too thrilled to be working here either. The ride back to Grand Rapids left a terrible taste in my mouth and now Allegiant has lost me as a customer.

Allegiant airline was exactly what I thought it would be - a cheap direct flight no frills but efficiently and effectively got me from point A to point B. I was very worried having read all the reviews but most people only come to sights like this when they have negative things to say but I can't say anything extremely negative - sure the seats didn't recline and weren't very comfortable and I wasn't given free snacks/drinks but I knew this going in. Will definitely fly Allegiant again! Great value.

April 2015 - South Bend Indiana to Punta Gorda FL. The extra charges are absolutely ridiculous - we pay for our seats for our carry-ons to take it inside the plane extra 100$ if we want a carry-on to be checked we pay extra charges if we pay with credit card we pay even for a printed boarding pass. All these services are free on major airlines. And then the flights are very frequently very late. Our flight was 5 hours late. Awful service the worst airline. They advertise the lowest prices but all the extra charges added up to a final ticket more expensive than Delta and it's not worth it anymore. Also be aware that if you reserve rental cars through Allegiant when you pick-up the car you will pay all the taxes that have not been added to your ticket and these are substantial. I will not fly Allegiant again and I wouldn't recommend it.

Allegiant Air forced my wife to pay twice for her bag or wouldn't let her on the flight. Returning from Vegas to Vancouver April 27th and had prepaid for carry-on bags. As we were boarding the gate agent said her standard size bag was too big it is the exact dimensions allowed on their website. She has used the same bag twice before and never an issue we also measured with a tape just to confirm before we left. The agent demanded US$50 additional for the check bag fee after already having paid US$25 for carry-on and then once she got her card charged let her take the bag on as carry-on and put it in the overhead bin same place it was on all other flights. We watched dozens of passengers with the same size or larger bag board without a word one had a stuffed duffle bag over 3' long double the allowable length not a word. We will never fly them again. Once you factor in all of the additional fees this discount airline is a total rip-off. Do yourself a favour and fly with a reputable airline not Allegiant Air.

Syracuse to Fort Lauderdale 4/17/15. Fort Lauderdale to Syracuse 4/20/15. Both flights delayed about 40 minutes but was probably due to congestion on runway in fort Lauderdale which delayed arrival in Syracuse. Bought seats 3 months earlier because it was getting old having to drive to Buffalo to get a direct flight. Read their instructions carefully so we knew to check one large piece of luggage and 2 personal items to stow under seat. Paid for two seats in aisle's 10 (flight to Ft Lauderdale) two seats in aisle 11 on return flight. Also paid a little extra for my window seat. All add on fees are stated clearly when you book the flight. Since we booked 3 months in advance and it was not a special holiday weekend we got a good price. With travel insurance the total cost for 2 round trip tickets was $540. The planes may be older but the one we flew was recently refurbished. It is spartan and if the flight was longer my back and bad hip would have paid the price. The leg room is fine (I'm 5'6) and the seats are large enough. They could use a bit more cushioning so maybe next time I bring a cushion. The seats do not recline which is a negative unless the person in front of you would have caused a problem if he or she wanted to. The staff was friendly but you can only buy beverages (no coffee) or calorie galore little snacks (purchase by credit card only) for a modest cost. Bring on board your own food and the problem is solved. They deliver what they advertise. A modest cost direct flight. You won't get stuck with a connecting flight or have to drive to a city with a direct flight. There are no surprises if you read the material. Is a free carry on item cheaper when the total cost is higher. Obviously my opinion would be altered if the delays are endemic and since the planes are old I can imagine the frustration of sitting at an airport for hours awaiting a replacement to arrive. Other interesting titbits. They load the plane from front to back and they keep the boarding pass at the gate (so remember your seat assignment). I was pleased overall. If I want more comfort a different airline might be in order. After all Buffalo is a nice city to visit and fly in and out of (if the thruway is open).

Flight staff were standoffish. Flight 990 PGD-IND and flight 991 IND-PGD. The air was blowing in around the oxygen panel to the point that we had to be moved mid flight to another seat. Even though we were delayed 2 hours the sign at either airport never read anything but on time. The driver on the other end had no idea we were going to be two hours late. Had to board the plane from the stairs at the back of the plane! The plane was so cold coming home you could have kept meat frozen. The Air nozzle was broken and couldn't be turned off. Plane was full nothing could be done. I finally shoved a piece of paper in it to deflect the cold air. The captain spoke so fast that he couldn't be understood. Will I fly with them again - no.

After reading some reviews I was a little sceptical seeing how this was my first time using Allegiant Air. The plane departed from Knoxville TN on time and landed in Orlando on time. I looked up bag information online before the flight and there were no surprises as some reviews had mentioned. There were snacks on the plane for sale and the staff was courteous and helpful. The seats on the plane were comfortable as an economy airplane seat can be expected. This is the perfect airline for anyone traveling light or just looking for the best price. Will definitely plan to use Allegiant again in the future.

Leaving Cedar Rapids Iowa going to Las Vegas. Plane issues forced a change of planes and a two hour delay. Airline changed the gate number at the last minute. As we pushed back from the gate I got a text message that the flight was delayed 1 hour. Why did they bother boarding us if there was a problem? We are told that because temp was 90 degrees it was too hot for this type of plane to take off. This is a common condition in Las Vegas. Why on earth does this company even have this type of plane here if it isn't suitable? We were then told that we must remain on the plane 20 minutes. If the plane can't take off why were we still on it? We are then told we were waiting for paperwork. Another "plane delayed text". After 2 hours and 10 minutes we were unloaded while a different plane was prepared. We were boarded onto an identical aircraft then we were told that the plane could indeed take off. After 7.5 hours we were finally in Iowa.

I set out to fly on Allegiant Air because I thought it would be a good deal and time saving since my family lived in Northern Maine and I live in Florida. First off I'd like to say that when you add up everything extra you have to pay for on this flight you really aren't saving that much. The plane I flew on was old and uncomfortable none of the seats would recline at all and the seat I paid extra for didn't have extra legroom compared to other airlines normal seating so I can't imagine how little room you got on the rest of the plane. During the flight you have to pay even for water. On my way back my flight was delayed 3 hours which is not enough alone to really upset me but when asked what was going to happen if they couldn't find a replacement plane they informed us that we would have to wait till tomorrow and absolutely refused to try and put us on other airline's flights nor did they even say they were sorry. As far as I'm concerned paying a little more is worth it to know that I'll fly on an airline that will get me to where I need to go!

We are frequent flyers in the US as well as Europe. Last time we travelled with Allegiant was horrible. The staff was rude we needed water and they didn't offer us any they seated us separately even though we booked our tickets months before and they had many empty seats to seat us together but they refused to. They also try to charge everyone for even 1 extra pound of luggage weight and they make you actually take a shoe off your suitcase and place it in your hand luggage to make the weight exact. They also tried to charge us for our carry on a normal size carry on that we take on every airline and never had any issue. Staff on the ground and on the plane were so rude. We will never fly with them again.