✅ Trip Verified
| I was on flight 2138 yesterday with "nonstop service" from Orlando Sanford to Concord NC. Our flight was initially delayed for "mechanical issues". We boarded, were then deplaned (still in Sanford) and loaded up onto another plane. When we descended into Concord, our pilot had to pull up abruptly two times because of missed approaches. This scared many people on the plane, but that's not the worst part. Many people on the plane had family members on the ground who were waiting for their arrival. We were told since our pilot couldn't land us, Allegiant instructed him to return to Sanford. Everyone was disappointed by that decision, considering there were dozens of closer airports to divert to. On our way back to Sanford, we were told we would stop in Savannah to refuel. While we were stretching our legs on the jet bridge, we were told we would attempt Concord again. A few moments later, we were told the jetbridge hit the door of the plane and we would be grounded until further notice. Remember those people sitting at the airport in Concord waiting for their loved ones? At this point, most of them finally had a chance to talk to their loved ones. While they were at the airport, Allegiant refused to give them any answers about what happened to the plane and why it didn't land. They hid from the terrified people who wondered why their loved ones' plane didn't land. When I finally called my mother from Savannah, she was hysterically crying and told me that her and three other people stood outside in the 46 degree rain to watch for the plane at the fence, when Allegiant couldn't give them any answers as to where it was. Was Allegiant scared to hint that their pilot was incompetent because other planes were landing safely at that time? Whatever it is, it's not fair what they put the people on the ground through yesterday. My flight was supposed to arrive at 2:29 PM and finally got in around 12:30 midnight. 10 hours late. The flight attendants did their best to accommodate passengers, however we were told we were only allowed one free snack and drink & the FA's were too flustered to accept payments. Many people missed lunch and dinner during this ordeal, including children, and the least Allegiant could do is offer up snacks to these people who were unable to eat meals. One flight attendant stood out from the rest and we could really tell she had the best intentions for everyone on that plane. She did the best she could to keep everyone comfortable, while still trying to follow Allegiant's stingy orders. All in all, this was my first flight experience with Allegiant. As a fairly frequent flyer with other airlines, I opted for Allegiant because the airport is small, convenient and only 5 minutes from my house. I understand that mechanical problems happen. I even get that the pilot didn't feel comfortable with landing the plane (maybe he needs to be trained better). What I can't forgive is the terrible communication from Allegiant to our loved ones on the ground and the bad call to "send us back to Sanford", where I'm sure you would have deplaned us & cancelled the flight, leaving us stranded. I literally could have driven from Orlando to Concord NC faster and made it there safer than I felt on your plane. Please use this as a learning opportunity because there were many people on our flight who swore to never fly Allegiant again.