Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1354 reviews
3/10
3 star Skytrax Rating
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1/10

"The worst customer service ever"

(United States)

Not Verified | We all know that Allegiant is an economy airline. And that they charge for absolutely everything that you want, including water. I had prepaid for a carry on. When I went to get my boarding pass, they charged me $5 to print it. They saw my carry on and didn't say anything. Went through security and got ready to board. It was 2" too thick. It would have easily fit in an overhead compartment. They said I needed to pay for it to be checked. $50. I asked for a credit for what I had already paid for the carry on and I would pay the difference. She was completely rude and said Allegiant never refunds or credits. Allegiant just started flights out of Santa Maria. The plane is not even half full. With this attitude I doubt they will be here long. The worst customer service ever. Flyer be aware.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSanta Maria to Mesa
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Fly with caution!"

(United States)

Trip Verified | Absolutely horrible business practices! The trip started with an understandable weather delay which developed into a 36 he mechanical delay because the plane was not properly maintained during the storm. Allegiant refused to recognize it as mechanical issue instead of weather despite the fact that other airlines were flying in and out in those conditions. This delay cost me an overnight stay waiting for the flight to either be fixed or a rescue plane sent. Additional cost for food as there was only one venue available and we were told to stay near the gate. I also lost money on my destination lodging which was no longer refundable or able to cancel because delays took so long. when I contacted Allegiant customer service about the issue they absolutely refused to acknowledge any wrongdoing and stated that they were not required by law to provide any kind of compensation. I recognize that there is no legal obligation but there is an obligation for the business to act in good faith towards its customers. All told, I paid $270 for the flight and an additional $250 in food and lodging expense as a result of the delay. The company refuses to do right by the situation. This is not my first go round with delays and cancellations with this company but it will be my last. Fly with caution!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCedar Rapids to Tampa
Date FlownFebruary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

" asked about some possible and future charges"

(United States)

Not Verified | I was flying with this fly airline company due another passenger gave me this fly ticket as a gift. Before leaving from my home, I decided to call Allegiant Air's customer service, making some consult, specifically, about the laptop fly classification. Due the cheapest value of this kind of ticket, I asked about some possible and future charges at customer service. The answer was the computer doesn't have any charge at the airport front desk. Believing the information I received; I decided to use my most and loved let her and personalized computer suitcase and carry my computer in. Into the airplane, ready and waiting for departing, I saw a lady who was carrying, not only a hand suitcase, a computer suitcase plus a back bag. I was curious and I decided to ask how much she paid, not by the laptop (50,00 US$) but by the backbag. She answered me nothing.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFort Lauderdale to Columbus
Date FlownNovember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"I never had a problem with Allegiant"

(United States)

Not Verified | I never had a problem with Allegiant. I fly them a lot. Nice new planes and great staff. Best cheap airline I found. Some people think they have to be treated like royalty. Allegiant makes a poor boy like me feel like a king because I can afford their prices. Thumbs up.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAllentown to Punta Gorda
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"hidden fees in packaged deals"

(United States)

Trip Verified | Beware hidden fees in packaged deals. They may be near the packaged deal cost. Recent experience for 4 nights additional cost $282.14 for resort fees and rental car taxes. Contact airline, hotel, car rental individually and create own package with concrete costs and fees so, no surprises.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGrand Island to Las Vegas
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"forced us to pay for them in Memphis"

(United States)

Trip Verified | They’re a scam, selling cheap tickets and then charging you at the airport for things that just don’t make sense! For the same carry on bags they didn’t made us pay in Miami, they forced us to pay for them in Memphis or they wouldn’t left us go into the flight! We call to customer service and they just say they don’t trust us and that their people are always right. No words for that, just never flying with them again. A
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFt Lauderdale to Memphis
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"My flight was cancelled!"

(United States)

Trip Verified | My flight was cancelled! I have to book with another United airline paying $500 for another flight and had to $96 uber to the Sanford airport to pick up my car! None of my extra charges was accommodated! Be wise and have extra cash if the cancel your flight as they do often!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to South Bend
Date FlownDecember 2020
Value For Money 12345
no
1/10

"Absolutely unacceptable"

(United States)

Trip Verified | Flying to New Orleans was fine. An hour before boarding in New Orleans to go back home the flight was cancelled. The customer service agent at the airport explained how much he hated this airline and that the next flight was in February and there’s nothing he could do. I’m an officer in the military and had to be home Monday AM so my only option was to rent a car and drive the 11 hours to NC. When I finally made it home close to midnight the airport had no attendants on site to receive the car so I then had to drive the car back home - in the city where I don't have additional parking available for a second vehicle. I parked the car on the street and of course, got a parking ticket for being 8 minutes late to move the car. Then today I got to drop off the rental and pay for an Uber to get back to my home. The cost of renting a car, gas, parking ticket and Uber of course isn’t covered by the company who stranded me in New Orleans. Absolutely unacceptable, I will never use this company again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew Orleans, Louisiana to Concord, North Carolina
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst plane service out there"

(United States)

Not Verified | The people that work are the most disrespectful people I have met. We boarded the plane and 1 hour later they tell us there's a 2 hour delay. We get back on the plane, they say its all good. 12.15 was the leave time. Still in Indianapolis at 4pm. This company need financial aid, this company need to learn how to take care of their planes and not hiring elementary graduates. The crew were laughing and eating together. Never asked us for a complimentary drink while waiting. Worst plane service out there. They don't deserve help.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIndianapolis to St Pete
Date FlownJanuary 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Never again will I fly with them"

(United States)

Trip Verified | My from Allentown to Orlando Sanford flight for 7.30 am is delayed until 1pm yet again. And they never gave us a reason. Never again will I fly with them!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAllentown to Orlando Sanford
Date FlownDecember 2020
Ground Service 12345
Value For Money 12345
no