Flight from Toronto to Rome and then connecting from Rome to Milan. Our flight was late leaving Toronto by 45 minutes actually 1 hour by the time we left the runway. During the flight the crew were inattentive and somewhat rude. They appeared only when serving drinks and meals and disappeared during the remainder of the flight. Passengers had to go and get their own drinks after service was completed. Lots of spills as passengers walked from the back of the plane with their drinks. The continental breakfast was pathetic offering 2 Oreo cookies along with yoghurt and a soggy pastry inside a cellophane wrapper. When we landed there was no fast tracking provided for us at the passport control and we had only half an hour to get through before our connecting flight. It was no surprise that we missed the connection as it was in the other terminal. We were issued another boarding pass and had to wait another 2 hours for the next flight. That flight too was late leaving. We will never fly Alitalia again. Service is unreliable flight crew are indifferent and the washroom facilities during the flight are deplorable.
Economy Class |
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Food & Beverages |
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