Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 679 reviews
5/10
4 star Skytrax Rating
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5/10

Alitalia customer review

(United Kingdom)

LHR-FCO-NRT / NRT-FCO-LHR. Generally ground staff at LHR and NRT were good and same for inflight cabin crew. Ground staff at FCO were unbelievably rude asking me questions about where I was going and why without even a "I hope you enjoyed your trip!".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Poland)

Milan - London LHR. A320 in Air One colours Leather seats but very dirty. Entire row of 6 had no inflight magazines two seats (out of 6) had a sick bag safety cards had chewing gum stuck to it. For over 2 hrs flight we were given A CHOICE of tiny pack of biscotti or salty snacks and a drink. Cabin crew spoke proper English but were not interested in any kind of service. I flown low costs with much better service than this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Alitalia customer review

(Poland)

Warsaw-Rome A320 operated by CAI First. After many disappointing flights with AZ this one was surprisingly very pleasant. Clean airplane even with small TV screen in each seat (size of IPhone but working!). Nice smiling cabin crew reacting on cabin calls. Food as always almost not existent drinks service (nice Italian wines) flight on time. The only down point is lack of inflight magazine in a seat pocket.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(United States)

Wife and daughter were booked on Alitalia Flight 615 at 5.10 pm tonight from Boston to Rome. Alitalia boarded them waited an hour cancelled the flight for mechanical issues promised a new plane broke the promise made them wait 2 hours for their luggage and then put them in a line of hundreds of people to rebook. Alitalia 800 number refused to help - which guaranteed their passengers would almost all miss tonight's later flights to Europe.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
4/10

Alitalia customer review

(Italy)

GOA-ALG-GOA: 1st flight GOA-FCO on A320. No orange juice. No breakfast. Only coffee tea or water. In Rome 30 mins on the plane due to absence of mobile scales in FCO; FCO-ALG: A320 quite new. Personal monitor did not work. No white wine. On the way back (departure at 11.55 am) no lunch at all. Only 6 traditional biscuits. FCO-GOA 30 mins delay from Rome. Good connection for Algiers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Italy)

MXP-JFK in Economy. Airbus 330 is silent and comfortable even if a bit worn-out. Service and politeness great. Always smiles to customers. Cabin Chief passing through both Economy and Business class to ensure with passengers everything was OK. Nice touch. Food good quality. AZ really has improved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Alitalia customer review

(United States)

Barcelona to Rome then connecting from Rome to Miami. We had reservations for the Classica Plus class seats on the Rome-Miami leg. In Barcelona they attempted to print our boarding passes for the second leg of the flight but were unable to after having us wait for over an hour while they attempted to do so. Apparently the original plane was switched to an aircraft without the Classica Plus section. Never informed of this change and apparently neither was the check-in desk in Spain. In Barcelona we were told to report directly to the gate in Rome where they would have our boarding passes. After racing through the airport in Rome and arriving at the gate we were told there was no Classica Plus on this aircraft. Rather than upgrade us to business class we were downgraded to economy class with four seats in the centre of the plane. We were told to go to the ticketing desk in Miami when we landed for a refund of the overcharge. In addition to the downgrade to economy class my reservation for a gluten-free meal was lost leaving me unable to eat most of the food available on the flight. When we finally landed two of our bags were missing. We were then told they were left in Rome. They were delivered late the next evening. We had to then wait at the ticketing desk for our refund. We are still awaiting a refund for the overcharge for economy class.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(United States)

The flight from Rome to Toronto 14 June was the worst flight I have experienced. Flight attendants were rude and inattentive. Most of them remained in the rear of the plane socializing. They failed to maintain even a semblance of cleanliness in the restrooms which by the flight's conclusion were filthy. The floors were strewn with wet paper towels the trash receptacle was overflowing and the sinks were clogged. Furthermore the seats had little or no padding some were actually repaired with masking tape. Only centre consoles were available for entertainment. A miserable experience.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Italy)

FCO-LAX-FCO on a 777-200ER which was completely full in both flights fast check-in departure and arrival on time. The flights were calm and nice thanks to a good on-board entertainment system and a professional and friendly cabin crew which passed frequently offering beverages. the food was good two meals and many snacks and drinks with an open bar in the back of the plane.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(United States)

Flew from JFK to Palermo with a connection in Rome and from Catania to JFK connecting in Rome again. We had a two-hour delay sitting on the tarmac at JFK with NO information. Obviously missed our connection in Rome and were hustled off to a later connecting flight again with no information. On the return trip we again had a tight connection so our bags did not make it to JFK - and they weren't delivered to us for two more days. Flight attendants were rude and/or preoccupied. Food was inedible. I'll never fly Alitalia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no