Alitalia

We flew Premium Economy from Boston to Rome and back. We were very pleased. It is worth the extra money for Premium Economy.

Rude staff at airport in Rome along with the staff at the Alitalia lounge in Rome. My husband needs wheelchair assistance and was treated as though he was a burden unlike other airlines who were very kind and helpful. Absolutely horrible service. Washroom was what you'd expect at a dirty gas station. Food - very poor. Never again.

Flew from Rome to Toronto. Air Hostess - unfriendly. They do not respond to individual calls. You have to get up and walk to the front or to the back of the airplane if you need water. I travelled with an infant when I asked for some milk one air hostess bluntly said no. Another was good enough to accept the bottle and asked for my seat number. However most of them were grumpy and look annoyed. Entertainment - No personal entertainment No power No USB. There are TVs at the centre which play videos. Most TVs were not functioning properly some screens were in mono color. Transport to Airplane - on crowded buses. So unorganized that passengers were asked to stay inside the bus for a long time after the bus had reached the plane. I do not recommend.

Travelled FCO-LHR after connecting from SOF-FCO. Transfer at FCO T3 was actually very easy (both our flights connected here). However we needed to go to the Alitalia transfer desk for boarding cards for our onward flights and found the seats we chose at time of booking had not been honoured and we were split up 10 rows apart. Not happy with this. The flight was almost 30 mins late boarding and thus departing. They made some time up but we were still about 15 mins late arriving at LHR. For a flight scheduled for just under 3 hours I did expect more than one drink and a small bag of bread snacks. I expected on a full service carrier we may at least get a sandwich. No second drink run either. After this length of flight the recaro seats did not feel at all comfortable due to the lack of padding. Leg room was ok for this length of flight.

Travelled SOF-FCO in order to connect on to FCO-LHR. Despite the fact that Web-Check in did not work at all at the airport the check in queues moved fairly quickly. The seats I reserved at time of booking were honoured. This flight was fairly full and departed on time. We had a block time of just under 2 hours so thought we may get offered more than one drink. But not forthcoming. Not much padding on the recaro leather seats but not really a problem on a flight of this length. The cabin crew looked totally disinterested. I felt this was the bare minimum for a full service carrier.

JFK to FCO on AZ609. Flight incurred a 2 hour ATC delay. Cabin staff obliged passengers with beverages and constant updates. Cabin appearance was spotless and the dinner service very good! By the way the complimentary wines were good and the cabin crew served it up with Italian flair-Bravo! Our arrival into Rome was both speedy and efficient and everyone seemed rested and pleased. By the way we experienced no issues with our luggage as most passengers seem to mention. The airline continues to improve and offers surveys to select passengers for feedback and suggestions for a better flying experience. Much improved carrier!

Rome to Los Angeles on flight AZ620. Flight delayed 45 minutes due to an ATC delay in Rome but we still arrived in LAX on schedule. 777-200ER cabin was clean and the Alitalia decor was brilliant in color and design. The pilot was both professional and informative along our 12hr and 21 minute journey. Cabin crew were professional and well - groomed but a bit unfriendly! Lunch service out of Rome was good but the additional snack services need to be improved. Drink service was excellent! I was also pleased with the ground staff in Rome and pleased that our baggage arrived safe and sound.

Flight to Milan from Brussels AZ 7095 back some days after with AZ196. On both flights: Clean new aircraft's. Flight departed on time and arrived early on schedule. Very clean interiors and comfy recaro seats (even in Economy). Service on board was just a salty or sweet snack with juice coffee and a glass of good wine. So better than average on Eco flights over Europe. Flight attendants were smiling and did their job with professionalism. I was travelling with family and children and the flight was very relaxing. All in all very good experience.

SUF-TRN on new Embraer E-175. Fast check-in good flight good food great service from flight crew plane very clean. No problems.

TRN-FCO-REG both flights on new Airbus A320. Overall a very nice trip. Fast check-in good flight good food great service from flight crew plane very clean. No problems. Will fly Alitalia in the future.