Alitalia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 677 reviews
5/10
3 star Skytrax Rating
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Alitalia customer review

(United States)

I recently travelled JFK to Rome in Premium Economy (Classica Plus). 50 minute delay out of JFK crowded conditions no entertainment in Premium and Economy Sections of the 777 food was dreadful - a dry chicken or a chopped beef and pasta entree that was very unappealing and all of it served with plastic cutlery. Crew were not very engaged and disappeared after it became evident that around 200 folks would not have entertainment on this long flight to Rome. Overall a dismal experience and not a great way to start a trip to Italy!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(United Kingdom)

LHR-LIN and MXP-NRT in economy. Flight from LHR on time to Milan Linate. Very clean comfortable A320 with nice leather seats seatback LCD but no snacks. Overall Altialia's short haul service was a welcome surprise however I was disappointed that no drinks/meal service was provided. Return flight was similar and on time into LHR. MXP-NRT was my first long haul with Alitalia onboard 777. Very pleasant and professional welcome onboard however the cabin outbound to Tokyo was not cleaned sufficiently and found crumbs under my seat. Seatback IFE displays were small but provided an interactive movie/music/games/ menu seats also provided with AZ embroidered pillow blanket and headphones. Only problems I encountered with my seat was inadequate legroom due to the IFE box under my seat A and a scratched window on both flights. Catering onboard was fantastic and found the crew on both sectors hard working 2 main meals snacks on both occasions and a continuous drinks service. Choice of meals onboard was an expected Japanese or Italian. For a 12 hour flight I felt comfortable and well looked after by the crew. Both flights on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Alitalia customer review

(United States)

On the flight from JFK to Rome the inflight entertainment didn't work (staff didn't seem that interested in doing anything about it) the food was the worst airline food I have had in years and the seats were very uncomfortable. The next flight from Rome to Tel Aviv was equally as bad and involved the most disorganized boarding process with people boarding from both ends of the plane with no rhyme or reason. On all of the flights the staff seemed generally disinterested.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Alitalia customer review

(United Arab Emirates)

FCO-AHO and back on Alitalia flight out of Fiumicino left on time cabin appearance was very good and crew professional. Flight out of AHO also very satisfactory Airbus 320 with working video screens the crew offered drinks and a snack for a 40 minutes flight was more than enough. The service is improving better than a few years ago.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Alitalia customer review

(Canada)

YYZ-FCO/FLR Toronto-Rome non stop: I flew Premium Economy. There was no special line for this class of service in Toronto. There was no invitation to the Lounge the staff welcome was fine but too concerned with the 4 in Magnifica Class and the full masses in economy. There were 6 of us in P. Economy section so nice and quiet. The seat recline was fine the leg rest was useless as I'm only 5'6. This did not elevate my legs in the least. The pillow and flimsy blanket were fine. Lots of room to manoeuvre between the seat in front. The plastic glass half full welcome prosecco was chilled nicely but that was the end of the sparkling wine. The food was not advertised in the generic brochure - a surprise on board it was the same food as economy class. 500 Euros more for Magnifica if bought on board I didn't bother. The overall pilot/flight was smooth and 40 minutes early November 18 2012.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
9/10

Alitalia customer review

(Canada)

Flew from London to Brindisi via Milan on 4 March 2013. The staff at Heathrow were very good. The flights were good and the inflight service was attentive.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Alitalia customer review

(Germany)

Took Alitalia to Abu Dhabi last week. Flight from Rome was on a brand new A330 with the most generous legroom I have seen in a long time. Food was tasty on both flights. Flights on time. Flight attendants did not offer drinks during the flight but you could get drinks and snacks from the galley. In-flight entertainment also brand new with nice selection of movies. Cabin was clean. All in all a pleasant experience. Will consider them for my future travel.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Alitalia customer review

(Italy)

I flew from Milan to JFK on AZ604 yesterday. The flight was great the food good for Italian taste and I was especially satisfied with the inflight service centre set up in the back galley after the main service. You can help yourself to drinks and snacks at your own convenience. This kept us well hydrated throughout the flight without having to wait for drink runs from the crew. The atmosphere on board was very relaxing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Alitalia customer review

(United Kingdom)

Flew from Luxembourg to Rio and back to London in January. Long-haul flights were on Alitalia's brand new A330 which is a very nice plane. Sadly the overall experience wasn't great - the staff looked bored and disappeared for most of the flight the food was pretty disgusting (and I'm not a fussy eater) the in-flight entertainment system was very sticky (cue people hitting the screen behind your head for half the flight) and the selection of films was poor. The flights were ridiculously cheap so perhaps you get what you pay for in which case maybe this review should be an overall 9.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Alitalia customer review

(Italy)

LIN-FCO-YYZ economy class. All flights on time aircraft's in good conditions. Cabin crew so-so. Food better than other flights. Will definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes