Alitalia

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 693 reviews
5/10
4 star Skytrax Rating
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2/10

Alitalia customer review

(United States)

Chicago to Rome to Naples. From Chicago they put us on a very old Air One plane. Seat comfort almost non- existent there was no padding they were so old the seats and carpet were dirty old and unravelling at the edges. One of the worst flights I've been on. Flight from Rome to Naples very nice clean and comfortable. I guess Alitalia doesn't think you need to be comfortable on a 8-10 hour flight. I'll never use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alitalia customer review

(United States)

My husband and I travelled to Europe for the very first time and Italy was our choice destination. From Chicago they told us that we had to be in separate seats and of course we protested since we booked months in advance after a few searches they said they found a couple of seats further back in the plane. Onboard we realized that it was one of the oldest planes we've been on complete with ashtray dingy carpet and upholstery and green TVs that drop overhead once we took off. I got a broken seat that made me sink lower in it! Flight was full so I had to endure it for 8.5 hours. Reading light was not working. As for the staff I wouldn't say they are the nicest people but doing their best. Upon landing at FCO in Rome we walked out into the tarmac took a bus walked a not so bad distance to baggage claim then it took 1.5 hrs for our one piece of luggage to come out. We already started dreading the flight back but we were just thrilled to finally be in Italy.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Alitalia customer review

(United States)

Trip of a lifetime to Rome. They got us there and back safely so I guess that counts as something. Customer service is horrible. We booked 7 months in advance to have 2 seats together in the Classica Plus. Arrived at JFK and told we were sitting separately. They changed the plane. Ended up sitting together in the middle row (with 2 other people) and the seats were so uncomfortable. Flight attendants were rude. Flight home also brought unpleasant faces. Given access to the VIP lounge. Food was pretty decent snacks were non-existent and restrooms not that clean.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Alitalia customer review

(United Kingdom)

Business Class from Rome to Buenos Aires was simply dreadful. No separate business class boarding - just had to join the scrum. Lounge in Rome was overcrowded hot smelly and had no food except for 3 bowls of cold rice for which they had at least provided a public microwave. Food onboard was no better. Despite flamboyant trolley service only the lukewarm pasta in tomato sauce was edible. The veal main course was tough and the vegetables tasted of chemicals. Incredibly Alitalia carry no gin vodka or whisky on board - only wine and a few cheap Italian liqueurs. The inflight entertainment simply did not work at all - which is a serious problem on a 13 hour flight. Breakfast was a hard roll and a dry croissant and a pot of inedible cherry jam. We were hungry when we landed. Throughout the crew were arrogant and offhand only really interested in chatting amongst themselves. All in all the worst business class experience I have had.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Alitalia customer review

(Italy)

May 25-26 2013 Flights from LIN to LHR - Business Class. The a/c - A321 - was comfortable and clean. The crew kind and customer oriented. During the inbound flight was proposed an excellent breakfast while during the outbound one the light dinner was excellent too. Good money for value.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Alitalia customer review

(United States)

After so many negative reviews I was expecting the worst. Instead I was pleasantly surprised. On a short leg between Reggio and Rome the stewards stepped right up to help with luggage - this hasn't happened within memory on an American airline. Even managed to get in a beverage service. On the Rome to JFK leg the entertainment supplied without charge was top notch - I was able to watch movies for the whole trip and play some of the games the earpieces were large and comfortable unlike the horrible buttons on Delta on the way over. Food was fine for economy and several beverage services with good choices. While legroom not great the seats seemed to be wider than most - no bumping of/from my neighbor. Staff pleasant at ticket counter and on plane. Wouldn't hesitate to fly Alitalia again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Alitalia customer review

(Germany)

ATH-FCO-VLC. On the flight from ATH-FCO the cabin staff were very unfriendly. During the safety demonstration the cabin attendant was chewing gum. The onboard service was very poor. Alitalia offered a salty or a sweet snack. FCO airport saddens me. Very old dirty and chaotic. Airport staff very rude transfer was smooth. The FCFO-VLC sector was better. Cabin crew were a little bit friendlier than the previous one. Catering was exactly the same like ATH-FCO sector. Aircraft were quite old (former Air One aircraft). The only reason for choosing Alitalia was the ticket price.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(Canada)

FCO-BOS in Economy class on May 21 2013. Boarding relatively painless performed according to row from back to front after Elite status and Business class passengers. Plane was a pristine Airbus A330 Enhanced wide body with 2-4-2 configuration. Seat pitch generous for economy and seemed to afford an extra 1-2 inches of leg room. Inflight entertainment was state of the art for Economy class with a USB outlet and a decent variety of film music and gaming options. Operational immediately upon taking my seat. A novelty at least for me was the exterior camera that allowed views of take-off and landing. Seats were comfortable with fully adjustable headrests. Economy meal was actually quite tasty with pasta or chicken options. A full selection of beverages including wine were served at no extra charge. Apart from the plastic cutlery and plates the meal rivalled some I have been served in Business or domestic First class cabins. Crew professional polite and efficient with no surliness. They smiled and accommodated passenger requests when a call button was pressed. If this flight was an indication of the direction Alitalia is heading then I will fly them again at least on this particular type of aircraft without hesitation.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Alitalia customer review

(Israel)

TLV-FCO-JFK. One way only as we booked return with other Skyteam airline. First impression of Alitalia staff in TLV airport was already very negative. Staff rude and unprofessional. First flight from TLV to FCO uneventful. Seats comfortable with enough legroom we were seated on row 8. Connecting flight after surviving several hours in very poor FCO Rome airport departed with 1 hour delay seats are extremely hard entertainment is ok personal screen very small. Food service began very soon after take off upon which all staff disappeared until 1 hour before landing. Food decent without being interesting. Alitalia needs to improve a lot before I will consider flying them again for me they remain a second class airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Alitalia customer review

(United States)

My wife and I flew round trip Boston to Rome this month. Both flights were non-stop leaving Boston at 5pm arriving Rome at approx 7am. Flight departed on time was quite smooth and flight staff pleasant enough. We flew premium economy so we would have a bit of extra space and I would definitely recommend it. While the cost was a bit higher than on other airlines it allowed me to sleep through much of the flight. Upon arrival our bags were available as soon as we made our way to the baggage claim area after we went through passport control. Our return flight was equally smooth departing Rome on time at 11am and arriving in Boston a bit early at 2pm. Upon arrival in Boston our bags showed up in a timely fashion and all was good. Meals served on both flights both main mean and a snack near to arrival and while none of the food was great I don't expect a significant dining experience in flight so again I was not disappointed. Both flights were their new 330 planes. All in all my experience was quite good and I would not hesitate to fly Alitalia again based on these flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes