Alitalia

I recently flew JFK-FCO on Alitalia's Airbus A330. Everything was fantastic. Flight attendants were all very nice except for one who wasn't very friendly. I got up to go to the bathroom the curtain was closed but the bathroom was right behind it. I opened the curtain and she gave me a rude glare and snapped the curtain shut. I had to go use a bathroom behind where I was. Anyway the seats were excellent. I will definitely fly Alitalia again on my next trip to Italy.

LIN-LHR-LIN. Both flights on time first one on an old but clean and comfortable A321 second one on a newer A320 with personal LCD screens on each seat. Good legroom good value for money and adequate service. I would definitely fly them again.

LHR-FCO-CTA return in June. Overall it was a good experience but in the months between buying the tickets and the actual flights they changed our itinerary 3 times. This was due to departure time changes and eventually cancellation of the domestic leg. These changes were communicated to us in email and in Italian language without offering alternatives refund or assistance. Bag drop at LHR a bit chaotic as Alitalia operates several flights in the morning and it seemed not enough desks were open. We ended up waiting 40 minutes in the queue before getting fast tracked along with other passengers on the FCO flight. At FCO they seem to operate a coach service for every single flight. One flight out of 4 was significantly delayed (FCO to LHR). I liked the generous legroom on board. No sandwiches given out like BA does on European flights only a small pack of crisps and a drink. Flight attendants were professional and helpful. Despite the above issues I would fly with Alitalia again as they were helpful and professional when needed.

Flew Sao Paulo - Naples (connection in Rome-Fiumicino) June 2013. Flight attendants sometimes rude. Tried to upgrade from standard economy to premium economy but the upgrade cost was twice the cost of the entire ticket. Seats 20A and B. Seat 20A had a large box under the seat in front of me that really bothered me on the long flight. Catering was ok. Flight to Naples 3 hours delayed due to a hard landing at Rome airport that closed one of the runways.

Rome - Chicago June 21st Business Class. Plane was an A330 almost new. The "Magnifica class" is very comfortable the seats are spacious the food is excellent. The entertainment system was good. The problem was the staff. We were diverted to Detroit because O'Hare was closed for a thunderstorm. The problem is that we were left alone in the Detroit airport for about 7 hours without any kind of news or assistance. The crew just disappeared with no explanation. Very unprofessional!

I flew YYZ-FCO. Boarding was chaotic and the flight delayed by poor organization. The plane was old - dirty panels falling off the bathroom walls and bathroom doors that wouldn't close. The "entertainment system" was of the old tiny-dropdown-screen variety and even half of these didn't work. There were two functioning music channels. Food was appalling - and I'm not that picky on airlines. An inedible leathery over-microwaved "pasta" dinner and a "breakfast" that consisted of a tiny carton of yoghurt a small cup of watery lukewarm coffee and a pack of Oreos. The flight attendant sighed and said "the staff complains all the time but until passengers complain more loudly they won't do anything." A shame.

Chicago to Naples: No place to keep baggage / tight seats / no inflight entertainment / seating area lights (above each seats) were not working. Flight crew disinterested. All in all - I tried to save some money and instead got pennies worth of service for a few dollars less. Naples to Mumbai: just about the same - dirty seats food was not up to the meal request I made. Insolent staff. Toiletries for the rest-room were consciously missing and in spite of passenger complaints to the same - they were not replenished just because they weren't loaded in the first place. It was a 1 hr transit.

Sao Paulo to Nice (connection in Rome) on the business class (AZ0675 14 June returning AZ335 22 June). Airplane was broken and the only person available to give any information took hours to let us know what was going on. The next flight was the next day at 7am. When we arrived in Rome we had missed our connection we had to pick up our luggage and take a bus to a hotel. Nobody was there to help us. On the flight back to SP there was an electrical problem the seat didn't work so I spent 6 hours with a broken seat and didn't get any sleep at all. The movies were old.

FCO-LED. Alitalia has one of the best services I've tried. The airplane was new all seats was comfortable and provided by personal TV staff were very polite. We landed 30 minutes in advance. Recommended!

Tel Aviv to Rome on an A321 business class May 20th. Seats are tight middle seat not used in business class. Plane was dirty. Back of seat showed streaks from spilled food/beverages. Even before plane took off I went to the rest room behind the cockpit. It smelled terrible. After takeoff staff rushed to hand out drinks and food and then set the rest of the trip. For a 4 hour flight there was no in flight entertainment. I will never fly them again.