airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 248 reviews
4/10
3 star Skytrax Rating
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8/10

"Would recommend and book again"

(Sweden)

Trip Verified | Not bad if you can find a flight at the right price point. Return flight ARN-DXB via Riga. Okay, lets get the worse thing out of the way - one toilet for a 7.20 hour flight does not make the grade. On the positive side. All flights were on time. Equipment is new. Both check in and cabin staff were better than average and price was exceptional compared with the premium carriers. No luggage police were on duty (unlike Ryanair). Seats a tad uncomfortable for the duration but reasonable legroom. Would recommend and book again
AircraftA220-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Stockholm via Riga
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"how easy it was to talk to airline"

(Latvia)

Trip Verified | Nice new plane. My flight was delayed over 3h, but what surprised me was how easy it was to talk to airline about that. I got clear instructions what to expect during delay when I called customer service. Also I did not have to jump through any hoops when requested compensation - all done in a simple form and without any issues.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteStockholm to Riga
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"couldn't explain why the flight was cancelled"

(Ireland)

Not Verified | The flight was cancelled and I was only informed 2 days before the flight. I have completed their claim form for the compensation as I am entitled to it. But now they are stating that I was sent a cancellation message on 20 June, which is a lie. Up until now they couldn't explain why the flight was cancelled, and couldn't explain why I was only informed 2 days before the cancelled flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
Date FlownSeptember 2022
Value For Money 12345
no
7/10

"decent, but nothing great to remember"

(Germany)

Trip Verified | Vilnius to Dusseldorf via Riga. Decent airline, all good but nothing special. A220 are fairly new, good seats, plenty space in the overhead bins even when boarding late. Crew professional. Low cost on board product, very easy to understand: You get nothing included. But that wasn’t a surprise as this was made clear during booking an the many upselling attempts via email. Even without buying a seat reservation there were plenty seats to choose from during online check in at no charge. No playing games or hassle concerning luggage at drop off. First leg a bit delayed, stopover in Riga (within Schengen) easy and well organized. Overall decent, but nothing great to remember. Can recommend to fly, if the price is right.
AircraftA220
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVilnius to Dusseldorf via Riga
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"do not offer free glass of water"

(Latvia)

Not Verified | Everything was nice and fast until we got into the airplane. On speaker they said we will leave in 10min, but instead we waited for an hour to depart (without any one saying why). So toilet for an hour was unavailable. Flight cost 300$ from Paris to Rīga and airBaltic do not offer free glass of water. It just felt cheap for what I paid.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Riga
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"received no attention whatsoever"

(Canada)

Not Verified | Being unfamiliar with eastern European airlines, and booking myself from Canada, I chose AirBaltic for times and cost. A huge mistake! My dislike began at checkin at Gatwick airport, when the young woman at the desk looked at my passport, determined that I was a North American, and was therefore beneath contempt. She screamed at me, "Do you have a visa for Russia?" I said, "I am not so dumb as to go to this country without one." Then she put a tag on one of my bags, but not on the other. When I pointed this one, she grabbed the untagged bag, and nearly ripped it. On the aircraft I received no attention whatsoever. At Riga things improved somewhat, as a staff member met me and showed me where to board my connection. The flight from Riga to Moscow was without any assistance or comment from the staff. At Sheremetyevo it took ninety minutes for my luggage to be delivered, at 1.15 a.m.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteGatwick to Moscow Sheremetyevo via Riga
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"plane was other company plane"

(Lithuania)

Not Verified | First at all checking in by internet was disaster site not working, charging extra money for no reason etc. Airline send mails to buy food on board. At airport we discovered that plane from Riga is late. but biggest surprise was on boarding -instead airbaltic plane was other company plane. At least plane and staff was ok. Biggest surprise was in Riga. We booked airbaltic and we found old old old Aircarpat fokker 100 instead. The plane so old and dirty. It was worst flight in my life. Try to avoid this conection in Riga because carpat air plane is not plane you want to fly.
AircraftA319 / F100
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNice to Vilnius via Riga
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"15 hours late arriving in Finland"

(Finland)

Trip Verified | The flight from Larnaca to Riga was about 2 hours late and there was no time for a connecting flight from Riga to Helsinki. The plane was told a completely wrong gate where we have to go and there was no connecting flight. In the middle of the night at Riga Airport without any information on how to proceed how to get home. No notifications were received by phone or email. Three hours of searching for information and bags at the hotel to sleep and finally 15 hours late arriving in Finland. I asked Airbaltic how they like to fix this. No answer
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLarnaca to Helsinki via Riga
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
5/10

"plane was new and had decent leg room"

(Netherlands)

Trip Verified | Surprisingly, check in counters only opened 2 hours ahead at Amsterdam Schiphol (even though websites state the counters open 3 hours before departure). The plane was new and had decent leg room, much better than most intra-EU short haul flights. It was also clean with comfortable seats, however passengers were randomly changing to other seats. No complimentary food or drinks - even a coffee will set you back 3.50 euros.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmsterdam to Riga
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"seats are surprisingly comfortable"

(United Kingdom)

Trip Verified | Compared to many low-cost airlines in Europe, the service is much better, both ground service and onboard, reasonably fast boarding, and none of the usual struggles with luggage that one sees with other low-cost carriers. The A220 really makes most of the difference, the cabin feels more spacious and bright, than A320 and B737, there is plenty of room in the overhead compartment, and the seats are surprisingly comfortable (at least in short-haul flights), with ample legroom and the possibility to recline the backrest. There was a decent selection of food for purchase onboard but nothing special. There is WiFI onboard but no internet, so you can only access the same sort of information that you have on the onboard magazine, it seems like a lost opportunity.
AircraftA220
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRiga to Paris
Date FlownSeptember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes