airBaltic

✅ Trip Verified | They didn’t send any check-in information on email or SMS, like every other airline company I’ve travelled with does. Then they charged us an extra €70 for airport check-in.

✅ Trip Verified | What a splendid surprise. airBaltic has leased plenty of aircrafts for summer 2023. First leg was Cyprus Airways. Old plane and the cabin attendants looked like suffering from the work. Oh take me back to warm Cyprus. Last leg by Carpatair. First class service with smiles and a new aircraft. I am now giving 10 points because there's was absolutely something extra ordinary offered by AirBaltic. Otherwise you're normally just sitting bored at the plane at least in economy class.

Not Verified | Flight from Riga to Munich. Should have been leaving at 5.35 pm, when we got to the airport, no indication of delay, however, flight was delayed by more than two hours, no room for hand luggage, got stored throughout the aircraft, when asked for this staff super unfriendly, said you can wait when leaving the aircraft

✅ Trip Verified | I booked AirBaltic Flight to travel from Berlin to Riga and two hour before the departure they cancelled the flight. I had a very important appointment at the Embassy regarding my Visa renewal. Because of their Flight cancellation I missed my appointment and the next appointment which I got after 4 weeks. Because of their cancellation I have to reschedule and re-book whole travel and accommodation. When I claim for my compensation they’re not ready to pay

Not Verified | Tallinn to Dubai. Departure time on second leg Riga to Tallinn changed 3 times. One day before departure flight Tallinn to Riga cancelled so I had to call and rebook to an earlier flight. Stay over instead of one hour, now 8 hours. Flight back from Dubai to Riga delayed by 2 hours and flight from Riga delayed by 2 hours. All that without as much as a free drink for 2 Euros offered. A free upgrade not to dream of. I can say easily the worst airline in Europe.

✅ Trip Verified | 6+ hour tourist route from Riga to Tenerife with one operational toilet in economy class, the other being "temporarily" closed. What a shame. People queueing up to row 20, entry into business class lavatory was firmly declined. Pre-ordered food was delivered by some random schedule across the plane, taking over two hours to be received and several check of the boarding pass (knowing the seat should have suffices). Add to that the not too unusual rudeness of some of the flight attendants and non existing leg space (on a mid-haul flight) - you get an airline that is best to be avoided.

✅ Trip Verified | Had a good prior experience with this airline but after not allowing me to board on the flight I simply cannot recommend travellers to use this company. No apologies or refunds provided either.

✅ Trip Verified | Not bad if you can find a flight at the right price point. Return flight ARN-DXB via Riga. Okay, lets get the worse thing out of the way - one toilet for a 7.20 hour flight does not make the grade. On the positive side. All flights were on time. Equipment is new. Both check in and cabin staff were better than average and price was exceptional compared with the premium carriers. No luggage police were on duty (unlike Ryanair). Seats a tad uncomfortable for the duration but reasonable legroom. Would recommend and book again

✅ Trip Verified | Nice new plane. My flight was delayed over 3h, but what surprised me was how easy it was to talk to airline about that. I got clear instructions what to expect during delay when I called customer service. Also I did not have to jump through any hoops when requested compensation - all done in a simple form and without any issues.

Not Verified | The flight was cancelled and I was only informed 2 days before the flight. I have completed their claim form for the compensation as I am entitled to it. But now they are stating that I was sent a cancellation message on 20 June, which is a lie. Up until now they couldn't explain why the flight was cancelled, and couldn't explain why I was only informed 2 days before the cancelled flight.