airBaltic

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 267 reviews
4/10
3 star Skytrax Rating
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2/10

"Customer service was no help"

(Estonia)

Trip Verified | When we first booked the review in early 2023 we got an e-mail with Book Ref number, suddenly 36h before check-in that book ref number had changed and the one given in e-mail was no longer working in addition they also changed my AirBaltic Club number to something completely different (the one on ticket does not match the one on profile) and also under Profile the ticket info was not shown at all - Customer service was no help there. About Trip: After getting everything done with check-ins the trip went smoothly until return flight where cabin crew did not make sure that people keep their windows open. Several people around my Seat (front and rear) had windows "closed" which caused massive amount of pain in ears to deal with on landing. I will say that the Cabin crew initially did check that windows are open and seatbelts on but after they left for their own seats did those people "close" the windows, since plane was doing landing at that time then hailing the cabin crew (with the button above the seat) to inform them did not help also.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Tallinn via Riga
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refused to refund all the ticket price"

(Norway)

Trip Verified | Flights were shown as operated by Air Baltic but as soon as payment was made received an email saying that the flights would be operated by Avion Express. The website did not say this, even though it was known to Air Baltic. Misleading. Air Baltic have refused to refund all the ticket price and also refused to transfer onto other Air Baltic flights. Very bad customer service. Will avoid in future.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOslo to Tallinn
Date FlownJuly 2023
Value For Money 12345
no
1/10

"€70 for airport check-in"

(Norway)

Trip Verified | They didn’t send any check-in information on email or SMS, like every other airline company I’ve travelled with does. Then they charged us an extra €70 for airport check-in.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNaples to Bergen via Riga
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"a splendid surprise"

(Finland)

Trip Verified | What a splendid surprise. airBaltic has leased plenty of aircrafts for summer 2023. First leg was Cyprus Airways. Old plane and the cabin attendants looked like suffering from the work. Oh take me back to warm Cyprus. Last leg by Carpatair. First class service with smiles and a new aircraft. I am now giving 10 points because there's was absolutely something extra ordinary offered by AirBaltic. Otherwise you're normally just sitting bored at the plane at least in economy class.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHelsinki to Berlin via Riga
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"delayed by more than two hours"

(Germany)

Not Verified | Flight from Riga to Munich. Should have been leaving at 5.35 pm, when we got to the airport, no indication of delay, however, flight was delayed by more than two hours, no room for hand luggage, got stored throughout the aircraft, when asked for this staff super unfriendly, said you can wait when leaving the aircraft
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteRiga to Munich
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they cancelled the flight"

(Latvia)

Trip Verified | I booked AirBaltic Flight to travel from Berlin to Riga and two hour before the departure they cancelled the flight. I had a very important appointment at the Embassy regarding my Visa renewal. Because of their Flight cancellation I missed my appointment and the next appointment which I got after 4 weeks. Because of their cancellation I have to reschedule and re-book whole travel and accommodation. When I claim for my compensation they’re not ready to pay
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBerlin to Riga
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Dubai to Riga delayed by 2 hours"

(Estonia)

Not Verified | Tallinn to Dubai. Departure time on second leg Riga to Tallinn changed 3 times. One day before departure flight Tallinn to Riga cancelled so I had to call and rebook to an earlier flight. Stay over instead of one hour, now 8 hours. Flight back from Dubai to Riga delayed by 2 hours and flight from Riga delayed by 2 hours. All that without as much as a free drink for 2 Euros offered. A free upgrade not to dream of. I can say easily the worst airline in Europe.
AircraftA220
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTallinn to Dubai via Riga
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"an airline that is best to be avoided"

(Estonia)

Trip Verified | 6+ hour tourist route from Riga to Tenerife with one operational toilet in economy class, the other being "temporarily" closed. What a shame. People queueing up to row 20, entry into business class lavatory was firmly declined. Pre-ordered food was delivered by some random schedule across the plane, taking over two hours to be received and several check of the boarding pass (knowing the seat should have suffices). Add to that the not too unusual rudeness of some of the flight attendants and non existing leg space (on a mid-haul flight) - you get an airline that is best to be avoided.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTallinn to Tenerife via Riga
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"No apologies or refunds provided"

(Estonia)

Trip Verified | Had a good prior experience with this airline but after not allowing me to board on the flight I simply cannot recommend travellers to use this company. No apologies or refunds provided either.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteTallinn to Vilnius
Date FlownDecember 2022
Ground Service 12345
Value For Money 12345
no
8/10

"Would recommend and book again"

(Sweden)

Trip Verified | Not bad if you can find a flight at the right price point. Return flight ARN-DXB via Riga. Okay, lets get the worse thing out of the way - one toilet for a 7.20 hour flight does not make the grade. On the positive side. All flights were on time. Equipment is new. Both check in and cabin staff were better than average and price was exceptional compared with the premium carriers. No luggage police were on duty (unlike Ryanair). Seats a tad uncomfortable for the duration but reasonable legroom. Would recommend and book again
AircraftA220-300
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Stockholm via Riga
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes