airBaltic

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never and empty glass and attendants were visible and present for the entire flight. Swiss code share fight.

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never an empty glass and attendants were visible and present for the entire flight. Swiss code share flight.

✅ Trip Verified | Low cost airline. I asked for some water to take medication and the first answer from the crew was that I had to buy one, after complaining that this was a necessity for me to take a pill I was told I could get some free water but that it was not good to drink. What kind of airline is this?

✅ Trip Verified | HEL-RIGA-HEL. Flights on time. Ticket prices affordable. New and clean aircraft. Flight attendants not so smiling but effective. One of my favourite airlines.

✅ Trip Verified |   Flight got canceled. I called airline no one informed about my possibilities for alternative flight. Then day time got notification that alternative flight to Riga via Stockholm will be delayed by 2 hours so had to call again requesting alternative flight via Helsinki. Eventually final flight got delayed by another one hour - common practice as in order to avoid paying compensation they await other passengers with connections.

✅ Trip Verified | AirBaltic delayed our baggage to Vilnius twice (in August and in November). And since Vilnius is not our final destination (we have to take a bus to cross the Schengen border to get to my hometown) we either have to stay and wait for the suitcases to arrive hopefully next day or arrange a suitcase delivery by ourselves. AirBaltic neither compensates any expenses we suffer from their incompetence nor delivers the suitcases to our hometown. Worst service onboard. Vilnius airport Lost & found section is always jammed with people claiming their luggage and suitcases waiting for delivery or pick up. As far as I can see it AirBaltic can forget a suitcase not only in transfer flights but in direct flights to Vilnius. I can't say any good words about KLM as well: we bought tickets from KLM site and expected them to reimburse expenses that we had since AirBaltic was their code sharing partner and European legislation allows us to choose which company to complain to (not only the Montreal convention). But the opened ticket for complaint was promptly closed with "apply to Air Baltic" and no possibility to object or re-submit the complaint with more details.

✅ Trip Verified | We were bused to the plane in -18°C/-2°F weather instead of using the tunnel, leaving us outside for at least 10 minutes. Despite Vilnius airport not being busy, this airline opted for a freezing boarding process instead of the standard EU procedure. Although I paid for extra luggage online the day before with receipts, AirBaltic insisted on an additional payment, claiming they couldn't see the initial one, despite sending a receipt the day before. Additionally, the airline doesn't offer complimentary water.

Not Verified | Went on holiday with my husband and our 1 year old. We checked the stroller at the gate but turns out you can't pick it up at the gate at Schiphol so we went to baggage claim (half an airport away) where only the top seat of the stroller arrived. Called and wrote AirBaltic for support, followed all the instructions, finally after a ton of investigative work on my part found out that both parts have been sent back to Riga (3 weeks after the flight). Now AirBaltic is refusing to send the stroller back to me and requires me to come pick it up at the airport... with a baby...without a stroller. Don't get me wrong, I'm happy the stroller has been found, but this is not a good policy. No apology from the airline for the inconvenience of course.

✅ Trip Verified | I am writing this review to share my deeply unsatisfactory experience with AirBaltic regarding mishandled baggage and the compensation policy they offer. During a recent trip, my wife and I faced a series of mishaps with AirBaltic. Despite correctly registering our baggage, it was not delivered as expected. Our baggage only arrived 22 days after it was “mishandled” causing significant inconvenience. The subsequent lack of accurate information and delayed communication compounded our frustrations. To make matters worse, the compensation offered by AirBaltic amounted to a mere 40 Euros per passenger, irrespective of the extent of the inconvenience caused. It is disheartening to note that AirBaltic's compensation policy, as evidenced by my experience, remains fixed at a total of 40 Euros per passenger regardless of the circumstances or the expenses incurred due to their mishandling. The company's failure to effectively implement the "all possible measures" required by the Montreal Convention raises serious concerns about their commitment to passenger satisfaction and adherence to international aviation standards. It is essential to be aware of the policies and standards upheld by airlines to make informed decisions and ensure a stress-free travel experience. Please learn from my experience and consider other options to avoid potential disappointment and inconvenience during your travels. Safe travels, and may your journey be far smoother than mine.

✅ Trip Verified | Worst airline ever. No service, narrow seats, delay, customer service very unfriendly or not willing to listen. Worst is that they think they are ood… likely just asked own staff and their family