airBaltic

While booking electronic ticket on Internet for my father I made a mistake writing my first name instead of his. I discovered it immediately after the booking and called the sales office in Lithuania asking to change the name. They said this would costs around euro 80. This is more than the price I paid for one way ticket Vilnius-Copenhagen. No account given to the fact that I acted promptly. When I asked whether I could turn to somebody elsE at the company I was told e-mail of the customer service office. I sent them a polite e-message and probably a dozen of reminders but never received an answer. The customer service appears to be as bad as at the worst low-fare companies. My advice If having possibility use other companies.

The check in at Riga is unacceptably slow chaotic and overcrowded. If you check in at a machine you have to join a long queue to hand in your baggage. Their attitude is unhelpful and unfriendly. Meals and drinks in flight are not free glass of water is extortionate - about five times the cost of a small bottle - and that is just for a glass.

This is my second bad experience with Air Baltic. The first time I had a direct flight from Berlin to Vilnius and the plane was overbooked so they sent me via Warsaw so instead of 1.5 hour travel time I ended up traveling for 5 hours. Second time I had a direct ticket from Oslo to Vilnius. My flight was canceled and I was offered either a refund or a different non-direct flight in the evening instead of morning. I chose a refund and still waiting for it. The representative told me that it will take at least 6 weeks to get a refund!

Gatwick to Vilnius and back. The flights were punctual and service was very polite and friendly. The new seating is very comfortable.

My wife and I travelled to VNO from LGW . The price was very reasonable. B737-500 seats were comfortable captain extremely informative and cabin crew were helpful yet not obtrusive. On the outward leg we were delayed and diverted by fog over Vilnius. We were diverted to Kaunas yet only waited 15-20 mins after collecting our luggage for a bus to arrive and transfer us to Vilnius.

DUB-RIX-TBS and IST-RIX-TXL. Prices to Eastern Europe are usually unbeatable but staff could be more polite. Check-in staff in Riga was outright rude okay in Dublin and Istanbul. Check- in opened very late in Istanbul (1.5 hours prior to departure) which meant a long wait in the rather uncomfortable check-in hall at IST. Overly strict on the check-in weight limit. Cabin cleanliness was okay flight otherwise uneventful.