airBaltic

✅ Trip Verified | I recently experienced a significant delay with Air Baltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, Air Baltic has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on Air Baltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with Air Baltic again unless they rectify this situation. Air Baltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.

Not Verified | I am extremely disappointed with AirBaltic's service. The flight I was supposed to take with my family was significantly delayed, and we arrived at our destination 12 hours late. Due to this delay, we lost a day of work, incurred additional travel costs, and had to pay extra for pet sitting. I have made multiple attempts to claim compensation for these expenses, but AirBaltic has refused to reimburse even the meal expenses, despite the fact that we had no opportunity to eat during the 12-hour delay. This is unreasonable and shows poor customer service. All relevant receipts have been submitted, but AirBaltic has been unwilling to negotiate compensation at any level. I will never use AirBaltic's services again. This has been an incredibly frustrating and disappointing experience.

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never and empty glass and attendants were visible and present for the entire flight. Swiss code share fight.

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never an empty glass and attendants were visible and present for the entire flight. Swiss code share flight.

✅ Trip Verified | Low cost airline. I asked for some water to take medication and the first answer from the crew was that I had to buy one, after complaining that this was a necessity for me to take a pill I was told I could get some free water but that it was not good to drink. What kind of airline is this?

✅ Trip Verified | HEL-RIGA-HEL. Flights on time. Ticket prices affordable. New and clean aircraft. Flight attendants not so smiling but effective. One of my favourite airlines.

✅ Trip Verified |   Flight got canceled. I called airline no one informed about my possibilities for alternative flight. Then day time got notification that alternative flight to Riga via Stockholm will be delayed by 2 hours so had to call again requesting alternative flight via Helsinki. Eventually final flight got delayed by another one hour - common practice as in order to avoid paying compensation they await other passengers with connections.

✅ Trip Verified | AirBaltic delayed our baggage to Vilnius twice (in August and in November). And since Vilnius is not our final destination (we have to take a bus to cross the Schengen border to get to my hometown) we either have to stay and wait for the suitcases to arrive hopefully next day or arrange a suitcase delivery by ourselves. AirBaltic neither compensates any expenses we suffer from their incompetence nor delivers the suitcases to our hometown. Worst service onboard. Vilnius airport Lost & found section is always jammed with people claiming their luggage and suitcases waiting for delivery or pick up. As far as I can see it AirBaltic can forget a suitcase not only in transfer flights but in direct flights to Vilnius. I can't say any good words about KLM as well: we bought tickets from KLM site and expected them to reimburse expenses that we had since AirBaltic was their code sharing partner and European legislation allows us to choose which company to complain to (not only the Montreal convention). But the opened ticket for complaint was promptly closed with "apply to Air Baltic" and no possibility to object or re-submit the complaint with more details.

✅ Trip Verified | We were bused to the plane in -18°C/-2°F weather instead of using the tunnel, leaving us outside for at least 10 minutes. Despite Vilnius airport not being busy, this airline opted for a freezing boarding process instead of the standard EU procedure. Although I paid for extra luggage online the day before with receipts, AirBaltic insisted on an additional payment, claiming they couldn't see the initial one, despite sending a receipt the day before. Additionally, the airline doesn't offer complimentary water.

Not Verified | Went on holiday with my husband and our 1 year old. We checked the stroller at the gate but turns out you can't pick it up at the gate at Schiphol so we went to baggage claim (half an airport away) where only the top seat of the stroller arrived. Called and wrote AirBaltic for support, followed all the instructions, finally after a ton of investigative work on my part found out that both parts have been sent back to Riga (3 weeks after the flight). Now AirBaltic is refusing to send the stroller back to me and requires me to come pick it up at the airport... with a baby...without a stroller. Don't get me wrong, I'm happy the stroller has been found, but this is not a good policy. No apology from the airline for the inconvenience of course.