airBaltic

✅ Trip Verified | I am writing this review to share my deeply unsatisfactory experience with AirBaltic regarding mishandled baggage and the compensation policy they offer. During a recent trip, my wife and I faced a series of mishaps with AirBaltic. Despite correctly registering our baggage, it was not delivered as expected. Our baggage only arrived 22 days after it was “mishandled” causing significant inconvenience. The subsequent lack of accurate information and delayed communication compounded our frustrations. To make matters worse, the compensation offered by AirBaltic amounted to a mere 40 Euros per passenger, irrespective of the extent of the inconvenience caused. It is disheartening to note that AirBaltic's compensation policy, as evidenced by my experience, remains fixed at a total of 40 Euros per passenger regardless of the circumstances or the expenses incurred due to their mishandling. The company's failure to effectively implement the "all possible measures" required by the Montreal Convention raises serious concerns about their commitment to passenger satisfaction and adherence to international aviation standards. It is essential to be aware of the policies and standards upheld by airlines to make informed decisions and ensure a stress-free travel experience. Please learn from my experience and consider other options to avoid potential disappointment and inconvenience during your travels. Safe travels, and may your journey be far smoother than mine.

✅ Trip Verified | Worst airline ever. No service, narrow seats, delay, customer service very unfriendly or not willing to listen. Worst is that they think they are ood… likely just asked own staff and their family

✅ Trip Verified | I have to fly often on ZRH-BEG-ZRH route. Unfortunately, Swiss has outsourced this route to airBaltic. If I had a choice I would never fly this airline again. The flight BEG-ZRH is never less than 1h late, usually more. Once they couldn't land in BEG for some invented reason and took us to Zagreb instead (it's less than 400 km away). After landing in Zagreb, they somehow "decided" that the best course of action was to take us back to Zurich and let us all call the call centre tomorrow and figure out how to get back to Belgrade. Passengers had to fight the crew and especially the rude pilot to be let off the plane in Zagreb and to be able to find their own way to Belgrade (again, less than 400 km away, so there are options like rent a car which are completely viable). Switzerland and Croatia are both within Schengen so there are no immigration issues, it was just the flight deck not wanting to deal with stuff and wanting to take the easy way out. The only positive things I can say is that the crew is usually nice and friendly and that the planes on this route are brand new A220 which are pretty comfortable and nice. But that's not enough. The airline to avoid at all costs!

✅ Trip Verified | I have flown with them 30+ times. Honestly, it is my favorite airline. The sweet and sour chicken is amazing. It is very clean! Did not have any problem with the staff on this flight or any other flights. 10/10 airline

✅ Trip Verified | When we first booked the review in early 2023 we got an e-mail with Book Ref number, suddenly 36h before check-in that book ref number had changed and the one given in e-mail was no longer working in addition they also changed my AirBaltic Club number to something completely different (the one on ticket does not match the one on profile) and also under Profile the ticket info was not shown at all - Customer service was no help there. About Trip: After getting everything done with check-ins the trip went smoothly until return flight where cabin crew did not make sure that people keep their windows open. Several people around my Seat (front and rear) had windows "closed" which caused massive amount of pain in ears to deal with on landing. I will say that the Cabin crew initially did check that windows are open and seatbelts on but after they left for their own seats did those people "close" the windows, since plane was doing landing at that time then hailing the cabin crew (with the button above the seat) to inform them did not help also.

✅ Trip Verified | Flights were shown as operated by Air Baltic but as soon as payment was made received an email saying that the flights would be operated by Avion Express. The website did not say this, even though it was known to Air Baltic. Misleading. Air Baltic have refused to refund all the ticket price and also refused to transfer onto other Air Baltic flights. Very bad customer service. Will avoid in future.

✅ Trip Verified | They didn’t send any check-in information on email or SMS, like every other airline company I’ve travelled with does. Then they charged us an extra €70 for airport check-in.

✅ Trip Verified | What a splendid surprise. airBaltic has leased plenty of aircrafts for summer 2023. First leg was Cyprus Airways. Old plane and the cabin attendants looked like suffering from the work. Oh take me back to warm Cyprus. Last leg by Carpatair. First class service with smiles and a new aircraft. I am now giving 10 points because there's was absolutely something extra ordinary offered by AirBaltic. Otherwise you're normally just sitting bored at the plane at least in economy class.

Not Verified | Flight from Riga to Munich. Should have been leaving at 5.35 pm, when we got to the airport, no indication of delay, however, flight was delayed by more than two hours, no room for hand luggage, got stored throughout the aircraft, when asked for this staff super unfriendly, said you can wait when leaving the aircraft

✅ Trip Verified | I booked AirBaltic Flight to travel from Berlin to Riga and two hour before the departure they cancelled the flight. I had a very important appointment at the Embassy regarding my Visa renewal. Because of their Flight cancellation I missed my appointment and the next appointment which I got after 4 weeks. Because of their cancellation I have to reschedule and re-book whole travel and accommodation. When I claim for my compensation they’re not ready to pay