✅ Trip Verified
| Vilnius to Berlin. We really can't recommend AirBaltic to anyone. Short: They are cheating with their scales, showing two kg more than the actual weight of your baggage to threat you with paying 60€ extra. Both flights were delayed. The service on the plane is lacking everything. Detailed: We were two persons checking in one baggage. At the check-in shelter we got told to reorganize our belongings since the baggage was too heavy (allowed are 20 kg for the checked-in and 8 kg in total for the hand luggage). We stepped aside and used the scale next to the AirBaltic shelter to make sure our baggage would fit into the weight limit. After putting on another layer of clothes and reorganizing our belongings, we double-checked the kilograms with that scale. Back at the check-in shelter their scale suddenly showed 2 kg more again. Same with the hand luggage! Both had "overweight" even though we just checked it at the scale next to it! AirBaltic is cheating with their scales. I was too confused to say something, but the grumpy guy at the shelter was "nice" to only give a threatening warning for next time. After getting to the gate we put off the additional clothes that we put on to save weight in the luggage (We are thin people, don't blame us for that), but they checked the hand-luggage of each passenger again while boarding. Many people got charged for overweight luggage and had to pay 60€, if they wanted to get into the plane. That was stressing us out, we put back on all the clothes, only to put them off again after passing the check. Never had such a stressful boarding in my life! Flying back and forth with AirBaltic, both the connections were delayed (Maybe due to checking the passengers' luggage twice). While waiting for boarding, there was no person to answer questions and no excuse given for the irritating delay. While flying you don't get any free drinks, even for water they make you pay extra. The seats are too narrow and make you sit very stiff and compact to not disturb anyone else. For choosing a seat on your own, o wonder, they make you pay extra. The seats are listed in different price categories. It was the cheapest connection we found, but after this horrible experience we will never decide for AirBaltic again and won't recommend this company.