airBaltic

✅ Trip Verified | Frankfurt to Vilnius via Riga return. The main issue with this airline is the short connection time, which is guaranteed by the company almost for all destinations. This means, if a single flight in this chain is delayed, all consequent, dependent flights will be delayed as well as they have to wait for passengers from the first leg. As a result, there are huge delays and nervous passengers running through Riga airport to catch their connecting flights. (I need to mention here that the company assists the passengers to transfer as soon as possible: the information about the next flights is given already before the landing, the company's representative meets the passengers near the gate and informs about their connection, etc). What I found also annoying is a very chaotic boarding experience in Vilnius - the passengers entered a bus which rode to the plane position in the airfield, there it stood for 15 mins without opening the doors, then rode back to the airport building, there we had to wait for another 15 mins, then another ride to the plane and finally boarding. They explained that they had to fix some issues with the information system on the plane, but from passenger's view it looked totally out of order. But apart from that, the experience on board was pretty nice: new aircraft, comfortable seats, welcoming and helpful crew.

✅ Trip Verified | Airport Facility 3/5. Check in staff service: 3/5 Staff was not really friendly. Lounge: 3/5 the airport Lounge, not airBaltic. In this Lounge you can find some light snacks and beverages, but the price of entry is not worth it.) Seat comfort 4/5 Seats were good for Economy on domestic European flights.) - Seat pitch: 4/5 (A bit more than enough.) - Legroom: 4/5 (A bit more than on the vast majority of European flights. Cabin safety video/info 4/5 they have video displayed on screens above passengers' seats. Comfort items almost do not exist. Cleanliness: 5/5 Its usually clean on airBaltic flights) Lavatory cleanliness: 4/5 it was clean. Selection of meals (pre-order): 4/5 the passenger has a lot of options. Selection of drinks onboard 4/5 a wide selection, several seasonal drinks are available. Selection of snacks onboard 4/5 different snacks are available and light meals are available. Good quality. Food a bit overpriced. Only one magazine, , but it is mostly advertisement. Wi-Fi was not available on that flight. This airline is good for flights up to 4 hours. Ticket prices are not high, so if person needs to get from point A to point B airBaltic would be a good option.

Not Verified | On the evening flight a hot meal was ordered and added to the ticket for a 85 year old lady. When the meal arrived it was completely cold and not really appetizing. When stewardess was asked to heat the meal it was answered that only for a business class passengers they can use the microwave. AirBaltic really?

✅ Trip Verified | First time to travel with airBaltic I flew AMS-RIX, then RIX-VNO and finally TLL-AMS as part of my Baltic trip. I was impressed with the aircrafts and their cleanliness of interior. All flights left on time and there was smooth boarding. Seats are comfortable and I loved the fact they still have the inflight magazine. No inflight individual entertainment screens. Food was for purchase which was on for those short flights. The only negative thing was on the TLL-AMS sector bathrooms were not clean. It’s not the airline fault but they should have checked it. And when we arrived in AMS disembarkation took forever as we were waiting for the buses (that’s the airport staff fault). But overall was a lovely experience.

✅ Trip Verified | I recently experienced a significant delay with Air Baltic on a flight from Vienna to Riga that was delayed by over 5 hours, causing us to miss our connection and disrupt our entire travel plans. According to EU Regulation 261/2004, we are entitled to compensation since the delay exceeded 5 hours, and we chose not to board the delayed flight due to the impact on our schedule. Despite providing clear evidence of the delay and multiple attempts to assert our rights, Air Baltic has continuously denied our rightful claim for compensation. Their customer service team seems either unwilling or unable to correctly interpret the regulations, and their responses have been dismissive and unhelpful, referring us to dispute resolution bodies rather than addressing the issue directly. It is incredibly disappointing that a major airline would handle such a straightforward case in this manner. The refusal to comply with EU laws and the lack of proper customer service reflect poorly on Air Baltic. I would advise anyone flying with them to be prepared for similar issues, and if your flight is delayed, know that you might face a lengthy battle to receive the compensation you are legally entitled to. I am taking further steps to escalate this issue with the appropriate regulatory authorities and will not be flying with Air Baltic again unless they rectify this situation. Air Baltic, do better for your customers. Compliance with regulations and basic customer service should be a given, not a fight.

Not Verified | I am extremely disappointed with AirBaltic's service. The flight I was supposed to take with my family was significantly delayed, and we arrived at our destination 12 hours late. Due to this delay, we lost a day of work, incurred additional travel costs, and had to pay extra for pet sitting. I have made multiple attempts to claim compensation for these expenses, but AirBaltic has refused to reimburse even the meal expenses, despite the fact that we had no opportunity to eat during the 12-hour delay. This is unreasonable and shows poor customer service. All relevant receipts have been submitted, but AirBaltic has been unwilling to negotiate compensation at any level. I will never use AirBaltic's services again. This has been an incredibly frustrating and disappointing experience.

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never and empty glass and attendants were visible and present for the entire flight. Swiss code share fight.

✅ Trip Verified | Smooth boarding process. Business seats on the A220 are standard European Business, economy with center seat blocked. Aircraft was immaculate. Very warm attentive staff for a 55-minute flight. Never an empty glass and attendants were visible and present for the entire flight. Swiss code share flight.

✅ Trip Verified | Low cost airline. I asked for some water to take medication and the first answer from the crew was that I had to buy one, after complaining that this was a necessity for me to take a pill I was told I could get some free water but that it was not good to drink. What kind of airline is this?

✅ Trip Verified | HEL-RIGA-HEL. Flights on time. Ticket prices affordable. New and clean aircraft. Flight attendants not so smiling but effective. One of my favourite airlines.