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| Helsinki to Prague via Riga. My Horrific Experience With Air Baltic On 26 June, I, my wife and my 4-year old son were to take an Air Baltic flight from Helsinki to Prague via Riga. The stopover in Riga was to be for about 30 minutes for changing flights. The Helsinki-Riga flight started late by about 15-20 minutes, which meant that the transit time was reduced to 15 minutes. To their credit, the Air Baltic crew at Helsinki and on board told us that the Riga-Prague plane will wait for us. Halfway through the Helsinki-Riga flight, the crew announced that the Riga-Prague plane was to take off from Gate C5 at Riga airport. The flight landed at Riga airport around 5:45 pm. While quickly moving out, we double checked with the air hostess that our Prague flight was to depart from Gate C5, and she confirmed the same. The moment we reached the airport, we scrambled to get to Gate C5 which was nowhere near. After running and panting for about 10-15 minutes with a 4-year old kid, we finally reached Gate C5. However, it was closed and there was no Air Baltic staff there. We thought we must have missed the flight. We then thought of finding the Air Baltic customer care and inquire about the next steps. Just then, I saw that the flight information screen flashed the gate for our Prague flight B6. Shocked, we scrambled again and ran almost a kilometre to reach B6, where an Air Baltic attendant was about to close the gate. Fortunately, we managed to catch the flight at the last minute. We couldn't help thinking how insensitive it was for the airline to run with so much miscommunication with its passengers. The huge inconvenience we faced could have simply been avoided had we been told the right gate on board. For some weird reason, Baltic Airline only allows 20 kg check-in luggage per person, whereas the majority of other airlines in Europe provide a 23 kg limit. Now we had purchased three full tickets, which entitled us to 60 kg in total. We had two check-in pieces of luggage, each weighing slightly over 20 kg, but cumulatively weighing much less than 60 kg. The airline said we will have to pay an additional luggage fee of 50 euros per bag since they were overweight per "per bag" limit. Now I don't know if other airlines to follow the same policy, but it seems purely silly because by packing a little more in two bags, we were saving for the airline the space for one full bag. The plane would have carried 45-46 kgs instead of 60 kgs which we were allowed - so I don't understand what purpose does "per bag" policy serve. In any case, this added to our overall terrible experience with Air Baltic.