AirAsia

We flew BLR-KUL-CLARK in July-Aug and were pleasantly surprised at the level of service offered by AirAsia. We went in fearing worst after reading reviews about the airline and also about the LCCT in KL. However we came back fully satisfied with AirAsia's service and the amenities offered at LCCT. You really cannot expect more for the fares on offer and it wasn't as if there was a dearth of choices. Both airline and terminals were perfectly serviceable. My only suggestion to AirAsia would be to offer at least one vegetarian food choice on non-India routes.

Flew SYD/KUL and the KUL/PHUKET return. All flights on time web check in was good and saved long queues at the airport easily checked bags in at Sydney that were checked all the way through. No food or entertainment this was expected so was not a problem. Travelled with our 4 kids ensured they had colouring in books iPods etc. Flight was fine at the end of 9 hrs flying they were ready to get off but behaved well without normal flight gadgets. Also took my own food on board was not stopped and didn't have a problem. Staff not very friendly and don't bother you at all. Overnight flight home tried for Premium upgrade was not successful very difficult to sleep although the flight did seem quicker at night. Would recommend as long as you realise it is a budget airline.

BKK-KUL BKK-HKT (two times) BKK-URT-BKK BKK-CEI-BKK. Flight was nice cabin crew helpful and responsible price cheap compared to other airlines. I would recommend them.

BLR-KUL-REP. The seats are tight. If you are tall you're going to have a problem. On the short haul flights from KUL-REP it didn't bother me but from BLR-KUL which was little more than 4 hours being cramped was a bit of a problem. Make sure you weigh your bags before check-in. At the last minute I bought something which put my bag over by 5 lbs. I ended up paying close to $75 in excess baggage about the price of the ticket for going from KUL to REP. I learned you could pay before hand online for excess baggage and its more than 50% less than paying at the airport. Overall I didn't mind Air Asia for short haul flights - under 3 hours but will definitely fly a full price airline for anything long haul. I should also add that their set up at LCCT in KUL was a mess and their ground staff wasn't very friendly.

Jakarta to Singapore (QZ7782) and back (QZ7789) on the same day. No delays. The right Low Cost Carrier experience: no frills no food no leg room efficient.

Singapore - Miri Miri - KUL. Cabin staff were more interested in themselves and each other than actually doing anything vaguely like serving passengers. A smile from half way across the cabin isn't service it is nice but that is all. The only good thing about AirAsia is the price. There was not even cabin staff ensuring passengers stored their bags for take off and landing properly.

I was going from Chiang Mai to Bangkok and had a connecting flight from there to Copenhagen. I had nearly 6 hours to reach the connecting flight. Less than a week before going they cancelled the flight and rebooked me in a new one nearly 3 hours later. However this flight was delayed and I was too late to reach my flight. That meant I had to pay for rebooking and stay nearly 24 hours in the airport. I made a complaint to Air Asia but they would not pay because the delay was less than 2 hours. They could not see it as their problem that I was delayed more than 4 hours because of the rescheduling.

PEN-SIN. Check-in was quick as I did not have luggage and boarding was on time. Departed 10 minutes earlier and arrived 15 minutes before schedule. Flight was good and flight attendants were polite but seemed tired as this was the last flight of the day. The only thing I find annoying is that you cannot change your ticket if your flight leaves within 48 hours. Otherwise Air Asia provide a good service which is better than some other airlines.

I have flown Air Asia 8 times between CGK-SIN-CGK I have been on-time once. Regardless of price this is unacceptable. Each delay has been from 30 minutes to 3 hours and this is with good weather. I always pick a hot seat exit row. The pitch is fine but it's still tight. Crew's for the most part are friendly. They seem to be getting the Lion air attitude. "Yea were late so what". Anyway I'm heading back to Singapore Airlines. Yes it's more money but the delays are out of control at Air Asia.

Flew from Bangkok (BKK) to Jakarta (CGK) on 27th June this year 2012. Paid for the trip by credit card now you have pay for the processing of the transaction. Every small thing is an extra now! The check in was fine but that was where it went downhill. Got to the gate 30 mins before boarding time and waited and waited the incoming aircraft had not even arrived yet. After another hour still no aircraft. What was totally unacceptable was the fact there was no announcement and no-one seemed to know what was happening I even suggested they call flight operations but they didn't. The flight eventually took off almost 2 hours late. Even though I had paid for a 'hot seat' the pitch is far from adequate and it wouldn't recline. Air Asia when they first started out were a good low cost airline and value for money but they have declined dramatically the prices have gone up and everything connected with the airline has gone down. I won't fly with them again!