AirAsia

Having checked online for Yangon to Bangkok it just remained to have documents checked at the appropriate desk. 50 minutes later still waiting. They allowed passengers with checked luggage to use the same line and then a tour group had problems with documentation. Instead of asking them to stand aside to fill in the documents they let them block the line. The supervisor said "you could have joined another line" - yes at the back again!

I could not check in online therefore did not know that luggage food and entertainment had to be pre- booked. At the airport we had to pay $240 for luggage because I had not checked in online. This holiday was purchased as a package and the flights were to be with Jetstar. The trip took too long overall with waiting time in airports but the worst part was that on the return the flight was supposed to leave Phuket at 7.30pm and was delayed until 9.30pm. Staff kept assuring us the flight to Australia would wait for us. This did not happen and the plane left before we arrived were put up in sub standard hotel for the night. Quite a long day for a 1.5 hour flight from Phuket. Not acceptable. I also told staff we had a domestic flight booked to Brisbane on the Sunday and they told me it was nothing to do with them.

Perth to KL and 8 days later back to Perth. We were fortunate to obtain hot seats which proved to be excellent plenty of room. Coming home we changed our flight to travel with friends that left a day earlier. Changes were made efficiently but we were unable to get hot seats. Pleasantly surprised at the amount of leg room was able to fully stretch my legs under the seat in front with no effort. Didn't order food. We found staff to be pleasant efficient and I would not hesitate to book Air Asia again. The only thing I would make sure next time that I had a laptop to watch movies. Excellent flight and landed 20 minutes early.

Sydney to Kuala Lumpur then onto Phuket. Trip over went ok return trip was a disaster. I received a notification from the airline that there would be a delay at Kuala Lumpur I tried to get a later flight from Phuket to no avail. On arrival at Kuala Lumpur the transfer desk had one employee there so 1.5 hrs in a queue then immigration another 1 hr in a queue then a 10 hr delay at the airport. No explanation no apologies just a voucher for a hamburger. Never Again.

Seoul to Indonesia. My flight plan was supposed to be Seoul - Kuala Lumpur and Kuala Lumpur - Jakarta. The 2nd flight was delayed 2hrs and I missed my connecting flight in Jakarta because of that. Customer service agents didn't do anything except proposing I take the next flight (would get me stuck in Jakarta) or buy another flight ticket to my final destination. I choose the 2nd solution but didn't arrive at my final destination and lost over 200€ in the end.

Bangkok-Phuket one-way economy Oct 2012. Price was a little more than I expected (about US$120) but online booking payment and seat selection was very easy. Flight departed on time and cabin crew seemed very determined to get everyone to destination as quickly and comfortably as possible. You pay for everything including water but food and drinks prices were very low. Seats reasonably comfortable. Overall satisfactory flight and I would fly them again.

KUL-LOP-KUL in October 2012. My first trip to Lombok Indonesia. Took advantage of the launch fares (RM 88) and can't complain about the price for a 3 hour 1200+ mile flight. LCCT was its usual mess but I have worked out my standard operating procedure so that I got to the departure hall in good time. Lombok international airport was a little better for departure but arrival hall clearance was slow. The flights were on time and uneventful. Typical AirAsia (AK) service.

CNX-KUL. Arrived at airport about 30 minutes before scheduled departure time only to find that checkin stops 45 minutes before and the automatic check in machine was programmed not to check me in as I was deemed late. I checked in at the desk without any problem without checked bags. Plane was late inbound but we made up the time on the flight south. Standard AirAsia service with reasonable cabin crew. Not their latest aircraft but interior in good condition. I was lucky to be off the aircraft quickly as the skies opened and there was a short sharp downpour and anyone from the rear of the plane would have been a drowned rat as there is no jetway from AirAsia flights.

3 hours delay on the flight Jakarta-Singapore. No information about what is going on delaying every half an hour. Horrible customer attention Service is awful.

The check-in at KLIA LCCT was chaotic. I took the 10pm flight from KUL to PEN on 27th August (after a very good flight on AirAsia Premium from SYD). I was already web-checked in with pre-paid luggage. The main check-in sign-board directed me to R52 - but when I arrived there it was closed even though I was exactly 2 hours ahead of departure time. Every queue was choked with people. I could not see any sign on the LCD screens for baggage drop-off. Every queue had the sign "Excess Baggage Payment" both on the board and at the start of the queue. I approached an usher who asked "What time is your flight?". She did not ask me "Have you web-checked-in?" and "Do you have excess baggage?". After about 1 hour I got to the front of the queue and dropped off my bags. After that I found out that I had been sent to the wrong queue. The was a queue for express luggage posted with a waist-high sign that had been hidden by all the queuing passengers. AirAsia is a real mess at LCCT. I have taken more than 50 AA flights including KUL PEN JHB SIN. KUL LCCT is shameful a disappointment to what is otherwise a great Low-Cost Airline.