AirAsia

Kuala Lumpur to Manila. Pre flight customer service was a nightmare. My flight was delayed before my trip I was sent an SMS to be advised of this. I was offered an earlier flight that wasn't going to work because I was travelling from Adelaide at that time. There were no changes made and they acknowledged there was no change. When I arrived in KL to check in they inform me my flight was changed to the earlier flight. There was a lot of hassle and waiting but I was provided with my boarding pass. Flight was good aircraft could do with some updating but the flight was half empty which meant flat bed. Check in gave me a hot seat without paying for it. As soon as seat belt sign was off I went to sleep staff left me alone and it was all good. Cant comment on food or how the service was but as far as I am concerned in the air I got what I wanted. The selection of food is quite bland I would prefer to just take my food on board. For the price it was not bad. When it comes to Staff service I have based it on the pre customer service as that's where I experienced most of the customer service.

Three short flights on Air Asia DMK-RGN RGN-DMK DMK-SGN. All flights via newish A320s. A little chaotic at check in for DMK flights but otherwise the boarding process was easy. Be aware though that they strictly enforce their carry on baggage regulations and I suggest you pay for a checked bag when you buy your ticket and carefully weigh it before check in. Plane interiors clean comfort OK for short flight and service friendly but I hate the banner ads on the luggage bins. Checked bags were delivered promptly on arrival.

Kota Kinabalu Malaysia to Jakarta Indonesia. Value for money. No inflight entertainment. Food needs to be paid for with cash onboard. Terrible option for food. Seat is disaster. Nice airline to take for short distances due to economy value. Future travel will avoid this airline. Prefer Malaysia Airline.

Delayed more than 3 hours on flight to Bali from Kuala Lumpur on 9 Jan 2014. Although the ground staff knew about the delay in advance they failed to inform the passengers early - not only were we not informed at check in counter but only 1 hour prior scheduled take off time when we were at the gate. The airline changed the flight number causing great confusion and inconvenience for all passengers. No embarkation cards were also given out on board which is a normal procedure with all airlines. Air Asia maybe a budget airline but this does not give it a right to do what they want and as they please. Terrible experience.

KUL-PDG and KNO-KUL. Always a demonstration for a quality product on the ground and in the sky. Good information from booking until departure well trained and nice-to-look-at cabin crews good flight-deck-info good food and on-time. This airlines grows and grows and seems to have no visible problems with staff quantity/training logistics etc.

AirAsia failed to get me CGK-JKT on Christmas Eve. All they offered was flight to Sydney and Melbourne - and make your own way there. Couldn't offer me a direct flight for 48 hours from KUL although MAS had spare seats.

We travelled from Singapore to Krabi by Airasia Thailand on 29th December 2013. I have to say that I am not pleased with the punctuality of the airline. We were delayed as the flight arrived 20 minutes late from Krabi. Delayed again on the way back to Singapore. However the flight was smooth and seats were comfortable for a low cost carrier. A strange incident happened as we were approaching the terminal in Singapore. We were all ready to leave the aircraft when the pilot announced that we would push back to another gate. The process itself took another 30 minutes. So overall we were delayed by over an hour. But still the flight was very smooth and good.

Air Asia Indonesia. KUL-CGK on 12/26 and CGK-SIN on 12/30. Both flights experienced delays. The first was due to arriving aircraft (two hours) and the second was due to ATC in SIN (boarded on time but one hour delay on the plane). The seats were comfortable for the short flights. The legroom was also adequate. I'm 5'11" (180 cm) and I had a small amount of space in between my knees and the seat in front of me. That being said for a long flight three hours plus it would get a bit tiring. I pre-ordered a meal which tasted fine. Unfortunately it was on a flight that was delayed for two hours and departed after Midnight and I had already eaten the same meal unknowingly twice before. Definitely wasn't in the mood. The price is cheap sure but expect a two hour delay every time which means lots of waiting. For our flight KUL-CGK there was no announcement of any delay until after the scheduled departure time (but they kept making announcements for other delays). Bring your patience for sure.

July 16th Bangkok Don Muang to Phuket. Last year we arrived 20 minutes before departure at Don Muang airport in Bangkok (very difficult to reach during rush hour). There where several queues and we asked some Air Asia ground personnel if they could help. They helped us and about one minute before departure we entered the plain. Arriving in Phuket our luggage was also in good condition and well kept by the aircraft personnel. I think that Air Asia is worth the money.

Airasia Indonesia. SUB-CGK. Overall the trip was good. The cabin crews were polite. But the staff service wasn't very good when I entered the boarding gate the staff hasn't placed the airport tax thing behind the boarding pass although we had paid to her. Because of that we should wait for minutes before boarding the aircraft.