✅ Trip Verified
| Tagbilaran to Manila. AirAsia is extremely gimmicky and unprofessional! I've flown with very many different airlines for almost 40 years now and I've never ever experienced such unprofessional treatment. They are the only airline that counts your personal/cosmetic bag as part of carry-on baggage weight. However, they only selectively enforce this policy so that makes them utterly unprofessional. I chose to fly with AirAsia for the first time because they had the cheapest cost for my round trip from Manila to Tagbilaran/Panglao, Bohol in the Philippines. On the Manila, to Tagbilaran flight, my carry-on baggage and personal/cosmetic bag were not even checked or weighed at all, but on my flight back the customer service agent chose to enforce their stupid policy and made me pay an extra baggage fee. The worst part about this experience was that I was made to open and repackage my personal/cosmetic bag, carry-on bag, and checked baggage while I was at the check in counter. I was struggling to get the weight just right for them and a security guard noticed me struggling and whispered to me to just take out my laptop from my carry-on baggage because then AirAsia won't count it as carry-on weight if I only take out my laptop and carry it by hand. It's so damn ridiculous! Why didn't the customer service agent just tell me this and save me money, time, embarrassment, and frustration in the first place? Why did she make me go through all that trouble and money and time wasted? I also asked this customer service agent to let me speak with the manager and she just kept telling me "ok" or "they're busy right now." I also noticed that very few other passengers were made to weigh both their carry-on and personal/cosmetic bags as I were. This horrible airline is the worst airline I've ever flown on in my almost 40 years of flying all over the world on so many other different airlines and I will never ever fly with this joke of an "airline" ever again. If you want professional and fair service do not ever fly with Air Asia! They're just a gimmick and a huge joke!