AirAsia

✅ Trip Verified | Avoid Air Asia at all cost. They cancelled our tickets MNL-DPS-MNL, with less than a month's notice. No other flights to or from Denpasar were available - seems to me like they have stopped flying this route. Obviously, we then had to pay twice as much to repurchase tickets so close to the departure date, and so far, 3 weeks later, we have seen no sign of an Air Asia reimbursement. This company, it turns out, is in significant financial distress (PN17 status in Malaysia), so this must be a symptom of that. Don't risk losing your money with them - Air Asia seems to have gone from hero to zero, unfortunately.

✅ Trip Verified | I flew with AirAsia twice this month, 1st from Penang to Langkawi, and then from Langkawi to Kuala Lampur, and both were top quality flights. The 1st flight arrived at the destination even earlier than the stated time, and the 2nd one was punctual as well, their cabin crew are all professional, well dressed, respectful and beautiful too! unlike Malaysian Airlines staff which were disrespectful and not good looking, If you're looking for domestic flights within Malaysia, they're the best option to choose imo, don't let the negative reviews scare you away, I bought one 25kg luggage and when I weighed it at the airport, it was 2 kg above that but still they said it was fine and didn't charge anything extra for it.

✅ Trip Verified | Received a message 2 hours prior to departure that flight will be delayed by 40 min. Just at the moment boarding started, it was announced that the gate has changed. After another her 1h of wait in a cramped non ac waiting area, boarding finally started. Another 30 min wait, the plane finally took off with a 2h 10 min delay. The explanation was heavy air traffic over Kuala Lumpur, which wasn’t true, since other flight were not delayed. Flight itself uneventful

✅ Trip Verified | Good airline, faster checkin. Less Queues. Only issue was lack of info on terminals in JKT. On time service from Jakarta to Bali. Baggage collection was fast

✅ Trip Verified | This is such a convenient flight from Chiang Mai to Hua Hin, as it eliminates the +/- 3.5-hour transfer from Bangkok to Hua Hin or +/- 3-hour transfer to Cha Am. Pity, it's only 2/3 times a week, usually on Wednesdays and Sundays. The aircraft, staff and service are what you would expect from any AirAsia flight. Efficient and cost-effective. No frills to the extreme - but worth every penny.

✅ Trip Verified | All went quickly and even before time! We were almost late checking our bag, they packed the plane and we landed ahead of time. Cannot complain because it is rare that airlines run their operations ahead of time. No service but we knew about it so no complaints. Point A to point B, all went well. The pilot was very nice informing us when Kota Kinabalu will pop on the horizon, so we were ready and got some great photos of the beautiful mountain. Weather cooperated as well. Thank you and we will fly with you again.

✅ Trip Verified | First, when trying to manage our booking, it didn't accept our booking ref.no., but it accepted the e-ticket number. Our flight is from Phnom Penh to Colombo via Kuala Lumpur (self check-in in KL). It only gave me itinerary for the flight from Phnom Penh to Kuala Lumpur and only for one traveler, altough there are two of us. While trying to manage our booking, the booking confirmation was sent to a weird and suspicious e-mail and my contact number was removed and changed into a Chinese phone number. After I changed this strange e-mail to my e-mail address, I received the booking confirmation in Chinese only. All this made us very suspicious and we tried to contact AirAsia office with a number from their website. However, the phone operator informed me that this number doesn't exist. We are now not sure what to do.

✅ Trip Verified | Terrible airline. No flexibility and really poor customer service. Flight was delayed 2 hours due to operational circumstances. Missed our check in at our hotel which I made them aware of and didn’t bother putting us in a hotel.

✅ Trip Verified | Smooth experience from check-in until arrival at the destination. The flight are on time and proper boarding announcements and arrangements. The are no IFE but we can connect to wifi for entertainment - the wifi connection was pretty bad. Food was modest. Smooth take-off and landing. Kudos to the flight crew. Overall, very moderate experience with this airline.

✅ Trip Verified | Delayed for more than 2 hours. The boarding experience was a nightmare. Delay announcement via sms and flight announcement display. My in-flight experience are the same as my previous flight - very moderate.