AirAsia

✅ Trip Verified | Aircraft was delayed 2 hours arriving in Yangon. Slow boarding of bags caused another 30 min delay. The staff never explained the delay, guess it is common. People missed their connections and if they were two separate bookings on AirAsia they would be responsible to buy a new ticket. Ridiculous if you ask me when it was AirAsia's fault they missed a connection. Decent cabin service. But AirAsia's late rate along with them constantly jacking with schedules and moving flights makes me not a fan.

Not Verified | My flight was cancelled and rescheduled several times and was 36 hours after my original arrival time. This resulted in an extra hotel night and new flights at the last minute. I filed a claim from Nov 2022 and still have not received my refund. You get a bot that just runs in circle. I am not a rare case and many are in my situation. I will not stay quite on this matter.

✅ Trip Verified | The cabin of the aircraft was clean and well-maintained. The seats were comfortable enough for the duration of the flight, but legroom was modest I found it difficult to stretch my legs. There is no in-flight entertainment system. The pre-booked meal was tasty. Overall satisfied but need some constant improvement.

✅ Trip Verified | Smooth experience from check-in until arrival. The flight is on time and proper boarding announcements and arrangements. The is no IFE but we can connect to wifi for entertainment - the Wi-Fi connection was pretty bad. The pre-booked food was good. Smooth take-off and landing. The cabin crew was super nice. Overall, very moderate experience with this airline.

✅ Trip Verified | AirAsia is a budget airline. They seem to do ok once it’s a given that your flight will occur. My biggest complaint with them is that they constantly are changing their schedule, withdrawing flights, changing times of them etc. Out of the 12 flights I had booked with them over half were changed, some by many hours even to different days. This makes scheduling with them extremely difficult. This flight was ok, and originally a nonstop to KUL. But had to waist 3/4 of a day getting to KUL with a stopover in DMK for this flight. Seats are tiny and squished together. That’s what you get for a cheap price. Can’t fault them for that. Just hate their non reliability of any flight booked more than a week out.

✅ Trip Verified | The flight is on time and proper boarding announcements and arrangements. The is no IFE. The pre-booked meal was tasty and properly served by Cabin Crew. The seats were comfortable enough for the duration of the flight, but legroom was tight and I found it difficult to stretch my legs. Smooth take-off and landing. Kudos to the flight crew. Overall, very moderate experience with many more ways to improve.

✅ Trip Verified | By far the worst airlines in Asia. The customer service is made to be as long and difficult as possible. You either have to find solutions with BO chat (useless AI) or hope they respond to your email. My account got locked by AirAsia because they don't send me an OTP for verification, even though I verified myself months ago. Due to my account being locked I can not proceed to make flight changes and any other bookings for a trip I am planning. It takes 15 to 20 days to unlock my account. I asked if they can cancel all my flights instead and give me a refund because of the problem and delays they caused and I can't get my money back. I highly recommend that you should check out any other alternative airlines first before using AirAsia. It can be a smooth transaction but whenever there is a problem you are going to have so many unnecessary problems with this airlines. And you will struggle to find a real person to talk to because everything is with the AI chat system first.

✅ Trip Verified | The check-in process at the airport was relatively efficient, with attentive staff members assisting passengers. The boarding process, though, felt a bit disorganized. It took longer than expected, and there was minimal communication from the gate agents regarding the delay. The cabin of the aircraft was clean and well-maintained, but it appeared a bit dated. The seats were comfortable enough for the duration of the flight, but legroom was limited. I found it difficult to stretch my legs. The cabin crew on my flight was polite and responsive to passenger requests. However, the service was modest at best. But, the food was good. In summary, AirAsia provides a modest service that gets the job done but doesn't go above and beyond. If you're looking for a budget-friendly option and don't mind sacrificing some frills, this airline could be a suitable choice.

✅ Trip Verified | Absolute worst customer service I have ever experienced. We paid approx $1300 AUD for flexible fare tickets, tried countless times to contact them to change the dates with 10 days notice, were emailing back and forth everyday and the dates still weren't changed on the day we had to fly. There is no phone number or person you can talk to, each email is written by a different person asking the same questions and not doing anything to help you. Avoid this airline at all costs, we now have to look into how to legally get our money back but because they have no offices in Australia how is this possible?

✅ Trip Verified | I travelled by Air Asia recently, on an afternoon flight from Delhi to Kochi (I5 549). I had booked the ticket about 2-3 weeks in advance, and got a very good deal on it. The check-in was smooth. There was some delay at the gate and boarding had not started till the scheduled time for departure. Eventually we boarded about 15 Mins beyond the scheduled departure time. The take-off was quite perfect! However, the rest of the flight was smooth, except for one patch of turbulence. The plane was clean and the seat was comfortable. Even though my seat was in 24 row, leg space was not an issue. This flight was an exception. The cabin crew, especially Mr Zebran, were extremely attentive and polite. He made me feel like an honoured guest. Also the food quality was excellent. The landing at Kochi was smooth and the luggage arrived on time. Extra marks for the hospitable cabin crew! Kudos to the team and Obviously Air Asia. Will fly back soon