AirAsia

✅ Trip Verified | Cancelled my flight for three times, refuse to refund. I had to pay $148 for overweight fine, but it's not like I had too much of an overweight. AirAsia fine me this much for not even two kilos of luggage, but show no apology when cancelling my flight for 3 times? That's really absurd.

✅ Trip Verified | This is a very bad airline, they canceled my flight and did not refund me. I've wasted so much time and energy contacting them trying to get my money back, but it seems that scam customers is part of their business. Stay away from AirAsia!

Not Verified | AirAsia you owe me money. In January 2019 I purchased six tickets from Manila to Cebu and back. When I arrived in Manila, March 2019 you canceled our flights. I have been 2 years trying to get my money back. I have gone through everything that you wanted me to. I have given you all of the information and I have contacted you hundreds of times. I have had conversations with your useless staff. I have given you bank account information to deposit the money that you took within minutes when I purchased the ticket and yet you cannot give me a refund. I have photographs of all of these conversations as well as a photograph of the policy that you had when I purchased my tickets. And that is that if you canceled my flight I was entitled to a full refund to the exact form of payment used to buy the tickets. I have pictures of your agent saying that I should have a refund. You cheat people out of their hard-earned money. We purchased our tickets in good faith and you did not provide the service. There are thousands like me.

✅ Trip Verified | Flight cancelled many times, they now didn't add customer service call. Even they have AVA but its harder to some people to reach the staff, can't refund money unless you agree to convert it into credit account.

✅ Trip Verified | Worst of the worst. Flights of Air Asia are always retimed and delayed. This airline company don't care about customer's feedback and discomfort. Very disappointing, I don't recommend this to anyone.

Not Verified | Worst customer service ever. Last year, May 2020, our flight got cancelled due to COVID. Our refund request was validated. However, we still haven't received the refund. All other flights - different airlines - have refunded our money. A few weeks ago, there was light at the end of the tunnel - at least, we thought so - as we received an e-mail in which we were asked to provide our bank details so that we could finally get back our money. Note: it was explicitly stated that we had to reply within 7 days, which is odd as AirAsia does not reply to us at all. I have been trying to get in touch with an actual human-being for over a year now. Facebook, website chat, WhatsApp, all you get is AVA the chat bot. I provide them with my case number, my personal details and all I get is 'I am sorry, we could not find your details in our system', which is complete lies. I understand that the world has changed due to COVID, but all organizations seem to have adapted by now. I simply want to speak to a human-being to ask them about my refund request. Sure thing, I will never fly again with AirAsia. Short-term thinking, AirAsia.

✅ Trip Verified | Flight for March 2020 was changed and they offered us a refund which we accepted. Wasn’t a cancelled flight to do with covid or anything. It’s now been three months since I gave my bank details and was told my refund was validated and still don’t have the money back, 15 months since the flight. Also since this point it has been impossible to speak to a human being. Emails sent to addresses we once got replies on are being ignored, they have stopped responding to Twitter DMs. Their chatbot is the biggest waste of time and energy. It eventually gives you a choice to provide feedback and that someone will contact you back during work hours only for you to fill it all out and then be told it cannot be completed due to overwhelming volume. When we check the case status it says in progress despite being told it was validated in March 2021. Other airlines refunded within weeks. We’ve been waiting 15 months. I will never fly with Air Asia for as long as I live. When we were getting responses from “customer service representatives” we were met with hostility or else overly polite apologies which mean absolutely nothing to people such as us who are left out of pocket. Having the audacity to make it impossible to even speak with a human is disgusting.

✅ Trip Verified | I booked & paid to fly KL to Manila in May 2020. AirAsia cancelled (Covid) so i started the refund process. This was difficult but eventually i got a human who gave me a case no. and a promise!! 11 months late after many emails promising that my case has been 'validated' or 'upgraded'. I am still waiting for my money back. The case no. has changed (upgraded) but was then closed with no refund, no explanation. The chat bot is a complete waste of electrons - just goes around in circles (designed like this of course).

✅ Trip Verified | Air Asia cancelled my flight (this seems to be more and more common with them), but did not refund the money to my credit card account. They have stopped providing any general call center services - there are no phone numbers. Instead, there is only a bot controlled chat function (online or app) that limits your ability to request anything except what they want you to request. No access to a real person. After a couple of glitches involving the bot, it finally found my records and transferred the refund to my member "credit account." Supposedly, within a limited amount of time, the credit can be used to buy another ticket from Air Asia. But there seems to be strings attached. I'll never use Air Asia again unless there is no other option.

Not Verified | I now see all the same reviews like mine. AirAsia is a thief. I asked for a refund following the pandemic which they accepted in March 2020. They have been going round and round saying it's in progress for months. Then closed my case with no refund. Thieves, liars, no compassion. Never ever again I will buy a ticket with them and you shouldn't either.