AirAsia X

✅ Trip Verified | Flying from Seoul Incheon to Bangkok. Well, was not too bad at all. Plane was on time, arrived in Bangkok a little bit early, thanks to good wind I suppose, inflight staff member were really nice and smiling. On the other hand, there is the lack of inflight entertainment, but with some movies on my PC it was ok, and no free food. I bought some snacks before taking the plane and it was enough. But I suspect the airline to lower the temperature inside the plane so you will have buy them some cover. I felt really cold compared to many other airline I took...fortunately I had a jacket with me.

✅ Trip Verified | Bangkok to Auckland via Kuala Lumpur. Fantastic value for money especially when one finds a promo or random very low fair. The food was good and very cheap too as well as the beer. Bought a warm meal for under €5 and beer was around €3. Will be flying this airline over the major carriers when possible, after all what do you miss out on, free food and drink and an entertainment screen? Seats are a little cramped but not enough to grumble about really. The layover in Gold Coast is an annoying factor in this leg though. Not once were my carry-on bags checked for weight so could have easily packed more in my luggage.

✅ Trip Verified | Tokyo Haneda to Kuala Lumpur with AirAsia X. Flight departed and landed on time. Did not pre-book a seat and was allocated a middle seat, which was not comfortable to say the least. Cabin crew were a little slow in starting meal service and hence I had to wait some time before I could purchase a drink. Was an overnight flight so largely napped for most of the time.

✅ Trip Verified | Kuala Lumpur to Tokyo Haneda. Flight departed on time & arrived early, although was forced to wait on the tarmac as parking Bay was occupied by another aircraft. Was randomly allocated a seat in the Quiet Zone, a welcome stroke of luck. Pre-booked an onboard meal, chicken Teriyaki rice, which was pretty decent. Flight attendants were professional & polite, and the captain was clear & prompt in his announcements. Overall a satisfactory flight.

✅ Trip Verified | Seoul Incheon to Kuala Lumpur. The check in counter only opened 2 hours before flight and the queue to check in was so long. There were no self check in kiosk. We were in the airport 5 hours before flight. We were in a rush to catch up the flight as we had to take train to the gate. After we boarded the aircraft and put our luggage in the compartment, the aircraft was out of power due to problems with Ground Power Unit(GPU). The pilot did an announcement regarding it but no estimation time given. Passengers were still boarding at this time with limited light and small aisle. It’s really not worth it to pay for hot seats and having to face awful stuff. But kudos to one of the cabin crew on the flight who saw me having difficulties dealing with crying babies and changed my seat after take-off.

✅ Trip Verified | Denpasar to Auckland via Kuala Lumpur. The seat was not confortable and the leg room was so small. Definitely it is not recommended to travel with AirAsia X for a journey more than 2 hours. Entertainment system was not available on board. The flight attendants are getting better.

✅ Trip Verified | We bought return tickets in early March 2018, flying from Kuala Lumpur to Osaka in end October 2018. There were 2 cancellations made by AirAsia without notice. Both had no notice or email given until we noticed the changes ourselves when we were surfing the website to purchase add-on. The 1st cancellation was made somewhere in June to early July, original flight to Osaka cancelled and they moved it to 2 days later than the original. We filed complaints through email and Twitter, and expressed our dissatisfaction on the cancellation and changes without notice immediately, and request for flight change as the date is not preferable. Entitled for free reschedule, we moved the date to early November. The 2nd cancellation was made soon after the reschedule done in early July till early August, same scenario as previous, no notification! We noticed the changes ourselves in the website, filed another complaint through Twitter, and the only thing we can do is either get a refund or free reschedule. Nothing else. Noticed there were complaints about the delays and difficulties in getting the refund from Airasia, we decided to make another flight reschedule to late November. Our departure flight now is 2am on 24 November (tomorrow). And this early morning (today) we received an email informing us that there will be a delay in our flight for 2 hours. We are now so frustrated and yet worried there will be another delay in the flight later. Another note, the response from Airasia's customer care or support team is very disappointing. Response received from Twitter somewhat acceptable, which they took about 5 hours to 1 day to reply, but as long as you have decided the date to reschedule to, they somehow managed to get it done quickly. However, there was no response from our email complaints about the first cancellation that we made in mid-July, until end-August where we have already made our second reschedule (in mid-August) after the second cancellation without notice. And the email was only reflecting the first cancellation and first reschedule that we made in July. Soon after the email, Cancellation Notice was sent to my inbox to notify the first cancellation, after 2 months, and it wasn't even valid at that time anymore.

✅ Trip Verified | Amritsar to New Chitose via Kuala Lumpur. Very happy with the 2 flights I had with AirAsia X. Flights were on time. Staff were friendly. Very reasonable price. Seats are comfortable and leg room is sufficient.

✅ Trip Verified | Kuala Lumpur to Sydney on low-fare ticket. Service was manic and disorganised, often bordering on rude. For an 8 hour flight I wasn't offered a free glass of water. Essentially they know you're going to pay. Emailed them with some feedback and took them more than 6 weeks to reply. Pay the extra and fly with an airline that actually has some thought about their passenger.

✅ Trip Verified | We bought return air tickets from AirAsia X for travelling from Kuala Lumpur to Sapporo-Shin-Chitose on last Sunday (9 Sep) and return on 17 Sep. A strong earthquake hit Hokkaido on September 6, damaged buildings and infrastructure, airport and caused many landslides, airport closure and power outages, AirAsia published an announcement on their website news room later on the same day for the service recovery options for guests traveling on these flights from 8 - 11 September. We were afraid most hotels, restaurants, and shops would remained closed, we decided to retain the value of our booking in AirAsia BIG Loyalty account. We monitored our mailbox and SMS closely but never receive an email from AirAsia for so called service recovery option. We called multiple calls to AirAsia Malaysia call centre and tried to reach to their customer support via LiveChat, Twitter, Facebook, and even wrote to them and completed e-form several times since 8 Sep till today 12 Sep. All methods we have tried but not hearing a word from them. We did not take flight but we did not get refund in any form. We bought value packs which includes standard seat selection. However, I noticed AirAsia is charging us the seats when we tried to select standard seats on the website after the booking is confirmed. Even we tried to get hot seats, the initial seats are not refund. There are many unhappy, frustrated customers like us.