AirAsia X

✅ Trip Verified | The check-in process at the KLIA Terminal 2 airport was relatively efficient, with attentive staff members assisting passengers. The cabin of the aircraft was clean and well-maintained, but appeared a bit dated. The seats were comfortable enough for the duration of the flight which is 2.5 hours, but legroom was limited. I found it difficult to stretch my legs. No in-flight entertainment system. The cabin crew on my flight was polite and responsive to passenger requests. However, the service was good. One positive aspect of my experience was that the flight departed and arrived on time. I appreciate the airline's commitment to punctuality, as it's crucial for travelers with tight schedules. In summary, AirAsia X provides a modest service that gets the job done but doesn't go above and beyond. If you're looking for a budget-friendly option and don't mind sacrificing some frills, this airline could be a suitable choice.

Not Verified | What has happened to the friendly cabin crew on AirAsia x? I have been flying internationally with this airline since 2012 and have always found them a great LCC especially their flight crew, they have been our first choice for travel throughout aisa but after our flight yesterday we will definitely be looking at other options. Only one of the flight crew on board was making any effort to be friendly and polite with all the others just simply going through the motions. We had three flights with Airasia on this trip and found the same service on all three. The crew locked off 2 toilets for their own use, only allowing use during service when they were blocking the isles then telling passengers they were out of order which was a direct lie and totally acceptable. With a practically full A330, all toilets should be available. It's seems this was being done so the crew didn't have to see anyone between services being conducted.

✅ Trip Verified | I'm 193 cm tall and flying 9 hours on a low cost it's some kind of a torture. If an airline want to operate a Low Cost flight like that should at least warn the customer in a very clear way that the flight has Low Cost features and spaces.

✅ Trip Verified | Love the 2-3-2 seat configuration. Super clean aircraft and friendly efficient service you come to expect from AirAisia. Great prices, even with two checked bags to avoid excess baggage fees - it is worth it.

Not Verified | Do not fly this airline for a business trip! They lure you into booking a business class flight with a lie flat bed only to end up with a budget airline economy seat after changing the aircraft last minute. To be fair they offer a full refund or change of flight at no cost but what does it help you if you have connecting flights booked and meetings scheduled for the next day? I know it happens that aircraft need to be changed sometimes but they don't have sufficient aircraft to at least cater for their business class passengers and you end up in a budget airline economy seat. So if you have to travel for business, stay away from Air Asia, it is not worth it.

✅ Trip Verified | I booked extra baggage for the wrong trip, once you booked it, you can't change it from going flight to the return flight. I tried to call them multiple times but couldn't get to the customer service. I had to purchase baggage later on for a lot extra and I had extra 5kg. She asked for 260 MYR but I refused then I had to empty my bags at the airport, the back and forth caused unnecessary delays of 1 hour to us because of their stupid booking app that I used which made me book the 2 bags on one way. I ended up wearing 3 layers in the middle of the heat in KLIA2. They will not see a cent from me, they have some of the most uncomfortable seats among airlines. Overall when you book cheap airlines you'll get cheap service, for me as a budget traveller, I just went with them.

✅ Trip Verified | I booked a flight with AirAsia from BKK to SYD in October for a Jan flight however a month later they cancelled the flight for a 10 day trip and gave me a new flight 6 days later than booked. The event i was going to would have finished by that time so i cancelled the flight and Airasia agreed to refund me on 18th Nov 2022. Some 4.5 months later there is no refund. Online it is a case in progress and a refund will be forthcoming? However they manage to take the money immediately on booking and after agreeing a refund nothing has happened after 4 1/2 months. There are no contact details and the only communication is through a unhelpful and useless Chat Bot. There is no human interaction or anyone to contact which leaves you very frustrated. I have flown with this airline several times pre Covid and been satisfied. Now this airline is uncontactable and the delay is refunding me is annoying and the delay is unreasonable.

Not Verified | Flight D7532 25th of March 2023 I booked premium with meals from Osaka to KL and then to Kota Kinabalu return for my work. Before departure I was emailed with notice that a change of aircraft had occurred. So before leaving KL to go to Kota Kinabalu I reconfirmed with AirAsia staff at KL that I had a seat in premium for the 7 hour return journey to Osaka and that my meal had been booked. The ground staff at KL assured me this was correct. However, on my return journey from KL to Osaka I was directed to an economy seat. When I complained that my work had paid for a premium seat I was ignored by cabin staff, then a staff said he would contact the ground crew and then an English speaking cabin staff said that I could ask for a refund. I told her I didn’t want a refund as I don’t want to spend 7 hours in cramped conditions. She then said I would be removed from the plane if I didn’t sit down, so I had no choice but to return to the economy seat. When I returned to my seat someone else had taken it as they wanted to sit next to their friend. This then resulted in meal confusion. There was no soap in the toilet I used.

✅ Trip Verified | I paid extra to get a quiet zone seat but they downgraded passengers to economy because they changed plane. No notice. I paid extra so I can get aisle but shoved in the middle. And they make make it impossible to ask for refund at the airport as they do not have physical counter at our airport. I know it is budget airline but at least give people the seat one paid for.

Not Verified | My flights had been cancelled and rescheduled with short notice. The customer service is a bot that isn’t helpful with your needs and when you do speak to someone it is hard to communicate in English. If you don’t book baggage it’s $60 for 15kgs and around $20 for every 1kg over. If I book my luggage earlier it’s 20kg for below $60. The lineups for check in were endless. So far when speaking to someone from AirAsia at the airport, they have been nice and helpful though. No tv’s for longer flights.