AirAsia X

✅ Trip Verified | We flew AIr Asia D7213 with 5 adults and an infant on Friday 13/1/2023 and checked in a baby stroller which was collected by ground staff at departure gate just before boarding at 3pm. Upon arrival at KLIA2, the stroller had gone missing and ground staff at Ground Team Red were incredibly unhelpful. We were told to complete the appropriate property irregularity report and left forwarding address for the stroller to be send if found. It has been 5 days and we have not heard from Ground Team Red and was unable to contact them. Meanwhile we have to purchase another stroller for use in Malaysia.

Not Verified | AirAsia IS NOT READY to carry passengers after COVID hiatus! They sell you a 5am flight, but claim it leaves at 11pm, then on the day of departure you get a nasty SMS that "your flight was re-scheduled from 11pm to 5am". Now you'd have to book an airport hotel (owned AirAsia as well), get up at 5am, just to learn that the flight is "re-scheduled" AGAIN, now to 6.15am. Next 7am etc. Wasting WHOLE day of your holiday to sit in the worst terminal in SE Asia (KLIA). All you get is a 20RM meal voucher that NO SHOP accepts. Nobody of the ground staff knows what's going on, claiming it's a 'medical issue', but if you check past days departure times, ALL these flights were delayed by 6-7 hours! 200 people stuck in the airport, no hotel, no food, no information. Ruined holiday for all, and AirAsia is not even apologetic. Every single person of the ground staff just points finger at each other, and nobody knows what's going on and when the flight will leave. FLY SINGAPORE OR THAI, avoid Malaysia at all cost!

✅ Trip Verified | You pay for what you get I suppose. No in flight entertainment. No complimentary anything.., not even a cup of coffee. And worse they lost my checked bag. After I did everything they asked. Was there well above their asking time. Waited patiently in line and they STILL lost my bag on a direct flight.

Not Verified | Was suppose to fly at midnight, but the flight was rescheduled 4 times and is now leaving 13 hours later. Every few hours I get a notice of reschedule. I spent Rm1k to change to this date to make the wedding and I will now miss it and lose the rm1k flight change fee that I paid. Worse airline and will never fly AirAsia again.

✅ Trip Verified | They canceled my flight on 10th December, refund takes 5 months. Now I have to wait for 5 months to get my money. People in the chat or rude and no respect.

Not Verified | Melbourne to Taipei via Kuala Lumpur. The worst online chat that I have used. I have an AirAsia X voucher that was automatically given to me even though I wanted a full refund. When I finally went ahead to book a D7 flight as per the terms and conditions, my voucher code did not work. I read through the whole T&C and deduced that it should work. Staff could not offer any alternative and kept asking me to refer back to the terms and conditions or alter the flight date/route. The problem is not the flight, it is the voucher. He did not seem to get it. I used to love this airline, but not anymore.

✅ Trip Verified | AirAsia X cancelled my flights last April 2020. After confirming they were refunding my money in 10 weeks nothing happened. It´s 2021 and I'm still waiting for my money.

✅ Trip Verified | I was amazed at their decision of a no reply email sent to me after 9 months of trying for a refund to my personal account in which you had already promised me and have registered. I was promised a refund of money to my bank  9 months ago after many hour and emails talking to the computer generated eva--- covid 19 shut Australia. I have still not received, when i enquired they stated my case was closed.

✅ Trip Verified | We've had to jump through so many hoops to finally get our refund. But we did finally get it, 10 months later! It should be noted the information herein would only apply to people who received a refund/credit option after flights were cancelled, not those only receiving a credit offer. Time line: 13 Nov 2019: book flights for 7 April 2020. 18 March: flights cancelled, received email from Airasia offering refund/credit options. 18 March: log in to Airasia account, open chat, select refund, informed to expect refund within 3 weeks. 22 March: Australia closes borders. 9 April: (the end of their 3 week processing time) to 8 September, multiple attempts to contact them, all fail. Chat bot completely useless, go around in circles, contact via Facebook, no call centres, no email contact, again, all designed to make it almost impossible to contact anyone there. 8 September: file chargeback claim with visa card. 10 October, chargeback rejected by Airasia, conveniently 2 days after the validity time of the claim, thus no possibility to have the claim re-examined by card provider. 12 October: File complaint with our local consumer protection agency. 12 October: Consumer protection contacts Airasia, they obviously have an email address for a real person, unlike the rest of us who have only Aisasia chat bot contact. 13 October: Airasia requests bank account details for refund, with the same processing time frame of 3 weeks. 12 November (4 weeks later) refund received.

Not Verified | Kuala Lumpur to Gold Coast in December 2019. I like to fly Air Asia as it is a great budget airline. They win awards year after year, I will fly them again.