AirAsia X

One of the best low cost carriers I have taken but check-in is an absolute disaster. On both segments of my KUL-ICN flights the check-in was a mess. I printed boarding passes ahead of time on the first leg but when I arrived at LCCT the bag drop off lines were longer than the normal check-in lines and it took well over an hour with no clear indications of where to go. On the return flight from Seoul it was incompetence by the check-in staff which led to 2+ hour long waits. I arrived at the airport 3 hours early and had to run to my flight to catch it after clearing check-in security and passport control. It takes 30 seconds for me to check- in online but for some reason the check-in crew are taking 15-20 minutes per pax. Other than check-in everything else was fine.

Melbourne through KL to London Stansted return. Like all budget airlines the staff numbers check-in facilities etc are a bit limited - you have a long check-in queue but they are very friendly and helpful. Like most cheap airlines there is no phone service at all but they do answer emails - and they looked after me well after they had to cancel a flight and re- schedule me. As others have mentioned the inflight services are trimmed down - no entertainment but everything else great and staff excellent. One thing about the plane - no air ducts - I didn't like that as I need fresh air.

Air Asia may be a budget airline but do you really expect passengers to pay for the heating too! Travelled a few times now including long haul to UK. and have found all flights freezing cold. Had to purchase blankets - I know extra income - but shouldn't be necessary. Cabin crew inattentive don't seem to notice people pulling on coats or coughing and sneezing but happy to sit huddled in their private little enclave chatting all time. When complaining about temperature they don't seem to understand problem and just say captains responsibility and nothing is done. Won't fly with Air Asia again unless improvement in this matter - just thawing out now after last trip!

Melbourne to London and visa versa in Premier Class. Excellent great comfort. Air Asia make long distance travel affordable. Cannot fault the airline.

MEL-KUL-BKK Return on AirAsiaX. The planes are relatively new they leave and arrive on time staff are efficient and friendly and ensure that safety standards are met. There could however be more variety in the hot meals offered. Most importantly the airlines provides value for money and offers very good promotional deals. The one problem however is the inability to provide transit services at KL's LCCT airport. You need to have at least three hours to make an Asian connection given the length of time it take to clear Malaysian immigration and to make your way back into the airport to check in for your onward connection. If transit facilities were offered the airline would be my number one choice for travel out of Australia.

STN-KUL-PER-BKK-KUL-STN A340 and A330. Excellent low prices if you book really early. Kuala Lumpur Low cost Terminal quick and easy not that bad. Flights virtually on time plenty of legroom surprisingly food onboard to buy really cheap. Cabin Crew were pleasant enough although seemed to lack social skills and not enough smiles. I would use them again although the first airline to let passengers use toilets during turbulence and seat belt signs are on!

Good experience on new A330. Booked premium class which offers a lie-flat seat. Perfect for sleeping on my 6hr flight from Beijing (Tianjin) to Kuala Lumpur. Good value for money! Meals were goo and I don't mind paying for it since everything was clearly mentioned at the time of booking.

STN to KUL and then KUL to BOM both in premium. I am really impressed with Air Asia X. Flight from Stansted was slightly late leaving but made up time and arrived virtually on time. Slept soundly for 6 hours! (I hardly ever manage to sleep on planes!). FAs were very attentive and professional and the process at the LCCT in KL was great - out within 15 minutes of landing. KUL to BOM just as good left and arrived promptly service great and seats comfortable. AirAsia X is my preferred option when travelling to Asia.

Gold Coast-KL KL-Melbourne. Booked Hot seats in economy which was well worth it. Prebooked meals which were okay (typical airline meals). Service was as good as any other airline. Flights all on time. Would be good to be able to prebook the entertainment & get the arrival cards for KL on flight (no longer giving out). No hesitation in travelling with AirAsiaX in the future.

PER-KUL. Premium cabin quite nice and far superior to economy. Only 2 rows of 6 seats at the front of the cabin. Seats quite comfy. Food nice and a very pleasant flight experience all told.