AirAsia X

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 344 reviews
7/10
3 star Skytrax Rating
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7/10

AirAsia X customer review

(Australia)

KUL-MEL Pre-booked exit row 15 for a fee. First impressions were good. My seat had ample legroom. However the flight deteriorated and got tedious. Cabin crew were unprofessional could hear them talking in the galley with their crew curtain shut. They disappeared partially in the flight and recline was non-existing only glide. I also found the XCite touchscreen irritating. Online chat feature had a glitch that kept jumping the messages back to the top and touchscreen sensitivity was very inferior. Overall Air Asia provides value for their cheap flights and would recommend it only if fare is cheap.
Value For Money 12345
yes
9/10

AirAsia X customer review

(United Kingdom)

STN-KUL-STN on a clearly older aircraft - seats generally comfortable (row 13 pre-booked both ways). Both flights on time (return arrived early). Check-in ok at both airports (impressed with LCCT - fast security passport control etc and luggage arrived very quickly). Pre-booked meals were reasonable and pretty good value. Cup of coffee for 5RM was reasonable and a decent size. Cabin crew friendly and attentive and very well presented. Cabin temperature fine and toilets clean. Pretty full outward flight less busy on return. Impressed for the money - booked 10 months in advance for lowest price.
Value For Money 12345
yes
5/10

AirAsia X customer review

(United Kingdom)

STN-KUL on Air Asia "Oakland Raider" aircraft. Our window seats row 16 were dreadful no padding we were sitting on metal. Headrests fell off tray in front would fall open when the passenger in front moved and as you can imagine not very good when sleeping. Food okay. the portable entertainment things were okay kept you distracted on a long flight. I don't believe all seats were as bad as ours. I spoke to Air Asia who say that they would be refurbishing this aircraft. Can anyone suggest a row which the seats were okay? I only know to avoid row 16. I have also travelled many times with Air Asia on the smaller flights were the service was great and have no other complaints.
Value For Money 12345
yes
9/10

AirAsia X customer review

(United Kingdom)

STN-KUL-PER return. For the price we paid for December travel it was a bargain. Oldish ex Air Canada airbus on STD to KL route with no seat back IFE. E-players OK but limited choice. Take a good book. Asian food not great from Stansted but better on all other legs. Under 45 minutes to reclaim bags go through immigration and check in again at KL. Much better than expected. New Airbus KL to Perth with in seat IFE at a minimal cost. All in all apart from the lack of free drinks food and IFE everything was much the same as a full service airline.
Value For Money 12345
yes