AirAsia X

PER-KUL-PER excellent promo are and excellent product for a budget carrier. Aircraft out of PER half empty so got a row for sleeping. Cabin staff attentive able to save money and book a meal online before the flight - but only one meal can be pre-booked per sector. Return flight full in Economy night flight so cabin attentiveness not so important.

Given the cost of taking 5 family members from Singapore to London on any of the traditional carriers in business class I thought I would give Air Asia X a try in light of their low fares for lay-flat seat comfort and reputation for smiling can-do staff. From the point of embarkation in Kuala Lumpur to disembarkation at Stansted we found the ground and in-flight service to be exceptionally good – flight attendants were attentive courteous efficient with plenty of smiles and quick to follow up on any request we made. The food was excellent. The seat is terrific and I was genuinely impressed with the quality of in flight service I experienced. The service on the return leg was just the same – I was impressed by the remarkable level of consistency.

Have flown around 20 return trips with Air Asia X between Cooloongatta and Kuala Lumpur all in XL. On some of my earlier legs the cabin was an old 2x2x2 Business Class leased aircraft and very comfortable. Later there was a 2x3x2 configuration in a new aircraft and I was usually uncomfortable in that configuration and particularly so as I always sit on the left- hand aisle 1C usually and the steady stream of economy passengers banging past my seat to the lavatory used to drive me nuts and motivated me to lodge many complaints. Eventually my complaints (and many others staff told me about) were acted on and the XL cabins were re- configured and became a component part of the value for money AirAsia X represents. The cabin crews are fine and while there have been some less than wonderful experiences in both Cooloongatta and KL terminals as each was renovated when combined with KL's Tune Hotel as is from time-to-time required to make connections AirAsia X is an excellent Value-for-Money ride.

STN-KUL-PER and back. I was very pleased with both legs. We used online check in for all possible flights (online check in not allowed for flights into Australia due to visas) it was very efficient and useful. Flying out we had no hand luggage so able to get through check in quickly. On the way back bag drop was quick and efficient. I am 5 ft 6 and had ample leg room on all flights. We purchased AirAsia comfort packs which consist of an inflatable neck pillow blanket and eye mask these were excellent value for money and useful. We had 2 meals on the STN-KUL and these were fine we had both international and Malaysian.

Gold Coast - Kuala Lumpur return. I flew economy out and Premium return. To avoid check-in queues I recommend the online check in it took 5 minutes at the luggage drop. Economy is a fairly comfortable although legroom is tight and for tall passengers I recommend paying the extra amount for one of the "hot seats" (either front rows or exit rows). The check-in did offer to block off 3 economy seats for me for an extra fee (as there was space on flight) but as a day flight I did not need to sleep. I was very impressed with the meal which also comes with a bottle of water. Other onboard food purchase items reasonably priced and a fair variety. I was looking forward to my return flight in Premium class. No need to do online check-in for Premium as there is a dedicated check-in queue for maximum of 12 Premium passengers. No business lounge for Air Asia X (pay per entry Plaza Premium Lounge available). Onboard staff offered a bottle of water lots of overhead space with only 12 passengers in the premium cabin. All passengers given a blanket and cushion. After takeoff staff offered to serve meal at a time of my choice. They also offered to hold any additional food items that I may want later in the flight. The standard meal is the same as that offered in economy class. The main benefit of Premium is the almost lie flat seat. Upon arrival we were able to exit the plane first get through passport control before other passengers. I have flown Air Asia X a number of times since their launch a few years ago and will definitely aim to fly Premium again on my future Air Asia X flights.

STN-KUL return. I slept comfortably on their seat/bed and enjoyed delicious Malaysian / International cuisine. All highly recommended! I look forward very much to my next flights.

Gold Coast-Kuala Lumpur The seats were larger than expected with excellent legroom. The onboard food options were the best I have experienced very tasty and cheap. On time and altogether a great trip.

KUL-DEL. The website is very simple. I had to change dates but no hassles. Check In could be so much better but LCCT is like a bus stand. Got hot seats and they are worth it if you are tall or with an infant. Food was pre-ordered could have it any time (nice) drinks were available (beer and wine at stupid prices) and the flight was very smooth and right on time.

Mumbai to Kuala Lumpur return. Economy seat comfortable but after 2 hours legs get a bit uncomfortable as minimum space for feet. Food - we pre-booked vegetarian meal they gave us curry and small mineral water bottle. Food tasty but quantity of food very small. Recommend Air Asia and its very cheap.

SIN-KUL-HND return. Flew Premium outbound and had adequate rest with the angled lie-flat seat however it wasn't totally full-service. According to steward Premium passengers are only given 2 bottles of water and a pre-booked meal the rest have to be purchased. AAX should seriously consider including snacks and coffee/tea to make the service more enticing. Front- end cabin remained warm throughout the flight had the same “stuffy” experience with them to Australia two years back. For this it’s good to stay at the rear-end where it’s more cooling and less packed. Had to settle for a standard middle seat for the return leg but other than the lack of space (for tossing and turning) it was pretty comfortable. Checked-in online for both legs so was able to skip long queues for luggage drop and documents check all efficiently handled. Unfortunately we were not able to make use of the “transit” system as the SIN-KL and KL-HND sectors were booked separately and primarily because we had to check-in luggage otherwise it should be a breeze whizzing in and out of the transfer hall for connecting flights.