Air Serbia

✅ Trip Verified | This is the worst company I ever used. The first plane was late and we still arrived on time for a second plane but they didn't let us in even if the plane was still here and not closed. Then we waited 2 hours to get tickets for the morning after where the crew arrived after the supposed departure time and we had more than 1h delay. Worst company ever and worst sales teams. This is not a professional company and it should not sell ticket if they are not able to fly on time.

✅ Trip Verified | Delayed flights, lost luggage. and when they located it, they said I WOULD HAVE TO GO BACK TO THE AIRPORT TO PICK IT UP!! They don't even send it. NEVER AGAIN!

✅ Trip Verified | Worst airline ever. They lie about special offers. They delayed our return flight for 24h and we got just some generic message. No explanation, nothing. They left us with our 3 year old child and when we complained that we don't have any more accommodation they didn't care. Never again with them.

✅ Trip Verified | Plane arrived in Rome one hour late because of a delay in getting fuel to the aircraft. It sat at the gate for over an hour until the petroleum truck arrived. Very little, if any, communication from the less than helpful gate staff to the passengers regarding status or reason. Mostly, they did not face the terminal and even disappeared or hid behind the desk. Pilot neither acknowledged nor apologized for the delay. The digital display board was never updated to show the delay. Boarding pass had 4 zones for boarding which were absolutely unenforced except they allowed families with children & disabled on first. They couldn’t even complete the a la carte food service for economy passengers. 4.Electronics must be turned off for takeoff & landing? Also a notice that you can’t take photos of other passengers. No WiFi on planes.

✅ Trip Verified | The panel above passenger's head was broken and 'fixed' with tape. Cabin crew are very young female staff, who were assertive, arrogant and aggressive.

✅ Trip Verified | This is the worst airline ever, only with this airline I had such a terrible experience. I purchased my ticket on an official Air Serbia website and paid extra for the seat which is displayed on the attached ticket (3A). The boarding starts, and they start from the last row going forward. So I board among the last, and at the boarding they said they changed my seat from 3A to 30C which is the last row of the plane near the bathroom. They don’t even know the reason, that’s how good that are. My advice to everyone - don’t fly with Air Serbia- no customer service at all. And if you fly - don’t pay extra for any of their services, since as it turns out nothing what you paid for is guaranteed.

✅ Trip Verified | They lost my luggage. They are giving me no updates. Cannot reach out to them in anyway. Also very rude staff very unprofessional. I absolutely do not recommend.

✅ Trip Verified | Full plane, the stewardesses were efficient, professional. They serve passengers a complimentary meal on a 3:30 flight which is commendable. Spacious on emergency exit. Also bought a bigger chicken sandwich for 4.5 €, think it was worthwile on European flight.

✅ Trip Verified | I can't give a full score because there was a 45 minute delay. The flight was operated by another company called Air Connect and its crew was pleasant and the plane clean and modern.

Not Verified | Due to bad weather in New York at least 30 passengers got delayed. Air Serbia did not find appropriate to have their desk opened at least 15 minutes later to allow us all to board the plane. Worst of all we printed their boarding passes at home and when we showed them to security at JFK they were not valid, what a joke. Never again. So many nice airlines around and I am trying to use Air Serbia just from patriotic reasons. They do not deserve to even consider them as an option.