Air Niugini

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 45 reviews
4/10
3 star Skytrax Rating
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7/10

"decent staff and pilots"

(Papua New Guinea)

Air Niugini planes in good condition, decent staff and good pilots. The food on the international 767 was good and the seats have good IFE but a limited movie selection. It breaks down a bit on domestic flights though. The planes (Dash-8s and Fokker 70s) and pilots are still good and inflight service OK, although you'll only get 2 small cookies and a small juice container (finding plain water in PNG is bizarrely difficult), however ground service is pretty bad. Port Moresby check-in is a madhouse and locals check huge amounts of baggage (note that the free amounts are small - 5kg carryon and 16kg checked, although if you're connecting from international they will usually allow whatever allowance you had for that flight), which means that late arrivals are often bumped due to the plane hitting the weight limit - so check in early! And then hope that your luggage actually arrives - I've already had misdirected luggage on my 4th flight in PNG. The weather contributes to frequent delays and cancellations and the handling of rebookings is poor. Still much better than most domestic flight experiences that I've had in countries like this. Overall score of 7 considers an 8 for international and a 4 for domestic.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBNE to GKA via PNG
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Staff were friendly "

(Papua New Guinea)

Flew Air Niugini from Port Moresby to Brisbane return. Seating pitch was adequate and meals were good. Staff were friendly in the reserved Melanesian way. The planes are old although the they've recently (in the last couple of years) been refitted. Decent IFE for short-haul flights.
AircraftBoeing 767
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePOM to BNE
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"but poor service"

(Papua New Guinea)

Air Niugini the most expensive airlines but poor service - I already paid my ticket 1 month before flight departure. They said that I must stand by because the flight was very full. After that I give small money to one of Air Niugini officer that he helped me to get seat and finally I can get boarding pass and fly to Buka. This airlines I think like to sell ticket more than aircraft capacity and very bad attitude of company. The ticket is very expensive. The old plane was a Fokker 100. The plane was very dirty. 400USD Ticket POM to BUA with 1 hour 20 minutes flight, and Air Niugini just give 1 orange can juice and 1 biscuit snack. No Inflight Magazine. Aircraft was full. Cabin crew was polite and professional.
AircraftFokker 100
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePort Moresby to Buka
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"aircraft clean but very old"

(Papua New Guinea)

Air Niugini from Buka Port Moresby with Fokker 100. Good experience. Inflight service was nothing for Buka to Rabaul flight due to short flight time just 1 hour, Rabaul to Port Moresby with 2 cookies and orange juice Only. Aircraft clean but very old. No inflight Entertainment, no newspapers, no inflight magazine. Flight Attendant to keep the safety procedure.
AircraftFokker 100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuka to Port Moresby
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"exorbitant airfares"

(United Kingdom)

I've never had any reservations flying Air Niugini. Though the inflight product on the domestic sectors does not match the exorbitant airfares, the ground service and most flight attendants are usually excellent and professional. They do their best with what they've got. No IFE on domestic flights (POM/HGU is 1 hr flying time).
AircraftFokker 100
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePort Moresby to Mt Hagen
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Crew professional but not the warmest"

(Australia)

Early morning Air Niugini flight from Port Moresby to Brisbane. Check in fast and friendly. Immigration at Port Moresby was slow with just 2 officers. Boarded on time to a clean Boeing 767, seats had updated IFE with nice screens and good content. Crew professional but not the warmest. A good breakfast was served which was of good quality. Arrived into BNE 15 mins early. Being non busy time at BNE. Immigration cleared fast and bags picked up and out of airport in 20 mins.
AircraftBoeing 767-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePOM to BNE
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"decent amount of entertainment"

(United States)

The Air Niugini food was good for airline food on my flight Port Moresby to Hong Kong, and a decent amount of entertainment options as well. If you get seated in row 8 you have a lot of leg room and I am 6'4". The airlines in the USA should learn how to have entertainment and food from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Hong Kong
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Air Niugini customer review

(Indonesia)

I flew with Air Niugini, 24 August 2015 from Port Moresby to Bali with a B737-700. Overall not very good in service and the flight attendants did the minimum. Check in at POM Airport is very poor, just 2 ground staff to do that and they are very strict with baggage handling and baggage weight. On the B737-700 there were 7 flight attendants but just 2 working in Economy Class causing a very slow service. Inflight Entertainment, seat and toilets were ok.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Bali
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Air Niugini customer review

(New Zealand)

The flight from BNE to POM was on a B767 with an upgraded interior. IFE and very comfortable seating. The inflight service was excellent, the flight attendant provided a professional helpful service complete with an indepth and accurate description of the wines carried for the passenger seated next to me. In addition this same passenger was a vegetarian but had not pre-ordered a vegetarian meal, the flight attendant produced a very acceptable vegetarian meal. Her level of customer care was above and beyond much of what I have encountered on many airlines and I left the flight feeling that the service was far more than expected. What a difference a a flight attendant who is caring, professional and prepared to go the extra mile can make to a flight.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBNE to POM
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Air Niugini customer review

(Australia)

My daughter and I are back in Sydney tonight thanks to Air Niugini going the extra mile. When the flight from Alotau to Port Moresby was cancelled we were in a challenging situation, then when the rebooked flight from Alotau to Moresby couldn't land because of difficult weather conditions we had to overnight in Alotau and hope to connect early through a rescheduled flight from Alotau the following morning. The Air Niugini staff at Alotau handled a difficult situation for customers extremely professionally both the day of the delay issues and through rebooking everyone on the rescheduled flight the next morning.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGurney to Sydney via Port Moresby
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes