Air Niugini

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 42 reviews
4/10
3 star Skytrax Rating
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2/10

"aircraft clean but very old"

(Papua New Guinea)

Air Niugini from Buka Port Moresby with Fokker 100. Good experience. Inflight service was nothing for Buka to Rabaul flight due to short flight time just 1 hour, Rabaul to Port Moresby with 2 cookies and orange juice Only. Aircraft clean but very old. No inflight Entertainment, no newspapers, no inflight magazine. Flight Attendant to keep the safety procedure.
AircraftFokker 100
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuka to Port Moresby
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"exorbitant airfares"

(United Kingdom)

I've never had any reservations flying Air Niugini. Though the inflight product on the domestic sectors does not match the exorbitant airfares, the ground service and most flight attendants are usually excellent and professional. They do their best with what they've got. No IFE on domestic flights (POM/HGU is 1 hr flying time).
AircraftFokker 100
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePort Moresby to Mt Hagen
Date FlownOctober 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"Crew professional but not the warmest"

(Australia)

Early morning Air Niugini flight from Port Moresby to Brisbane. Check in fast and friendly. Immigration at Port Moresby was slow with just 2 officers. Boarded on time to a clean Boeing 767, seats had updated IFE with nice screens and good content. Crew professional but not the warmest. A good breakfast was served which was of good quality. Arrived into BNE 15 mins early. Being non busy time at BNE. Immigration cleared fast and bags picked up and out of airport in 20 mins.
AircraftBoeing 767-300ER
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePOM to BNE
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"decent amount of entertainment"

(United States)

The Air Niugini food was good for airline food on my flight Port Moresby to Hong Kong, and a decent amount of entertainment options as well. If you get seated in row 8 you have a lot of leg room and I am 6'4". The airlines in the USA should learn how to have entertainment and food from them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Hong Kong
Date FlownSeptember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Air Niugini customer review

(Indonesia)

I flew with Air Niugini, 24 August 2015 from Port Moresby to Bali with a B737-700. Overall not very good in service and the flight attendants did the minimum. Check in at POM Airport is very poor, just 2 ground staff to do that and they are very strict with baggage handling and baggage weight. On the B737-700 there were 7 flight attendants but just 2 working in Economy Class causing a very slow service. Inflight Entertainment, seat and toilets were ok.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePort Moresby to Bali
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

Air Niugini customer review

(New Zealand)

The flight from BNE to POM was on a B767 with an upgraded interior. IFE and very comfortable seating. The inflight service was excellent, the flight attendant provided a professional helpful service complete with an indepth and accurate description of the wines carried for the passenger seated next to me. In addition this same passenger was a vegetarian but had not pre-ordered a vegetarian meal, the flight attendant produced a very acceptable vegetarian meal. Her level of customer care was above and beyond much of what I have encountered on many airlines and I left the flight feeling that the service was far more than expected. What a difference a a flight attendant who is caring, professional and prepared to go the extra mile can make to a flight.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBNE to POM
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

Air Niugini customer review

(Australia)

My daughter and I are back in Sydney tonight thanks to Air Niugini going the extra mile. When the flight from Alotau to Port Moresby was cancelled we were in a challenging situation, then when the rebooked flight from Alotau to Moresby couldn't land because of difficult weather conditions we had to overnight in Alotau and hope to connect early through a rescheduled flight from Alotau the following morning. The Air Niugini staff at Alotau handled a difficult situation for customers extremely professionally both the day of the delay issues and through rebooking everyone on the rescheduled flight the next morning.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteGurney to Sydney via Port Moresby
Date FlownJuly 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

Air Niugini customer review

(Singapore)

SIN-POM-SIN on B767s. Friendly professional and efficient service from the crew made the flights bearable. Flights were largely on time. Exit row 10 had unbelievable leg room but it also meant other passengers climbed over us to get to the toilets in the other aisle. Food was ok. Touch-screen entertainment screens were great but bring your own headphones. Entertainment selection was limited.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
yes
5/10

Air Niugini customer review

(Papua New Guinea)

PX4 BNE-POM 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the "latest technology" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money N/A
no
2/10

Air Niugini customer review

(Germany)

One of the worst airlines I have ever flown with. Of course you can not expect much in a country like Papua New Guinea. Overall I had six domestic flights all were delayed by at least one hour. All planes were in a disappointing condition. The cleanliness was poor the crew were rude incompetent and not very service oriented.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no