Air Niugini

PX4 BNE-POM 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the "latest technology" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.

One of the worst airlines I have ever flown with. Of course you can not expect much in a country like Papua New Guinea. Overall I had six domestic flights all were delayed by at least one hour. All planes were in a disappointing condition. The cleanliness was poor the crew were rude incompetent and not very service oriented.

MNL-POM-RAB return in Business. In the last five years flying with Air Niugini service and airplane quality has deteriorated dramatically. A flight inside PNG has become an absolute lottery game without help whatsoever from the ground crew.

Flew Air Niugini from Cairns to Port Moresby on a Fokker F100. Departed on time fantastic food great crew.

I have the misfortune of using Air Niugini often through lack of choice. Most recent flight was POM- SIN return. The airline is now leasing an aging White Airlines A310 which is older than the previous B767. Seats are appalling IFE does not work and toilets are constantly unservicable. The food is passable but really nothing special. Service is slow and Cabin crew seem unable to deal with complaints or concerns raised by passengers. Overall Air Niugini is not deserving of a three star ranking - a two star ranking would be more appropriate given the decline in the airline's international services.

BNE to POM POM to Mt Hagen and return. Was very impressed with service. Cabin staff could not be faulted and very obliging and friendly.

SIN-POM Busines Class. Check in at Singapore easy as we were early and able to take advantage of general early check in desk and also a separate Premium check-in area is available. Lounge at SIN is nice with a bit of food. Chaotic getting on plane with lot of pushing - we were sent down at a time when the Economy passengers were still queuing to go through security. Plane very hot and stuffy. Food edible - but you do not need 2 meals on an overnight 6 hour flight! Real problem are seats - the plane is a very tired leased 767 with seats that do not recline much and a poor foot-rest. They are the most uncomfortable seats I have experienced in either business class or economy for a long time. My husband could not sleep so put on his i-pod and was immediately told to turn it off as it was interfering with the radio. IFE did not work.

I have been working in Port Moresby for two years and am a regular Air Niugini passenger. Have flown with them to Singapore Tokyo and numerous times to Brisbane. Primary long haul aircraft is still a hard working leased 767-300. Fokker F100 sometimes used on the Brisbane route. Cabin is a bit tired and lacks a good entertainment system. The service is Air Niugini's real plus - always a smile and flight attendants willing to go the extra mile. Fare competitiveness has improved significantly over the past few years with the introduction of competition from Airlines PNG on the Cairns and Brisbane routes. Qantas flights in/out of Port Moresby are codeshare with Air Niugini using Air Niugini aircraft.

NRT-POM-BNE Business Class. It was a pleasant experience. FAs are efficient and friendly. I did not have much expectations for the IFE but was actually quite good. 3hour delay at Port Moresby but waiting at the executive lounge time went very quickly. Incidentally I never complain about delay when the airline company's priority is safety and paying extra attention to some fault even if its minor. I heard airliners in South Pacific region as well as Australia and NZ have very good safety record and I deeply appreciate and respect that.

CNS-POM-CNS + domestic. The cabin crew are friendly and I would fly with them more if they expanded their route network. Fares are steep but then they have a monopoly on the PNG market. Aesthetic needs a bit of an upgrade as do most parts of the overall product (ie entertainment inflight magazine).