| I was so looking forward to traveling with Air Niugini and not having to transit via Australia to get to the Philippines from Vanuatu. Unfortunately it turned out to be the worst airline travel experience to date. First our flight was cancelled after sitting at the boarding gate for 2hrs with no info other than 'there is an indefinite delay'. Then the flight was rescheduled for the next day, no info on our connecting flight was given until we arrived in Port Moresby from Vanuatu. The flight from Port Vila to Port Moresby was on a very old looking ATR aircraft, with no entertainment. Aircon was turned off for the 30 minute stopover in Honiara. Promises made by the Air Niugini ground staff to rebook my connecting domestic flights in the Philippines were not honoured and I was only advised of this after the scheduled domestic flights were missed, and only 5 minutes before boarding to Manila. No compensation was offered for the missed domestic flights or even an apology for providing the wrong information. Our baggage was then lost on arrival in Manila. 23 days later, there is still no sign of it and no compensation for lost bag to date. No response recieved to complaint email sent via website. Also no answer on phone numbers listed on website. Another complaint sent via agent in Vanuatu and response was simply 'fill out a form about your baggage' and 'our contract of carriage was only for Port Vila to Manila, no interline agreement'. So why did the staff advise otherwise? After losing baggage, buying new clothes and domestic flights (approx. $500), we requested an upgrade on return flight to have some positive experience with Air Niugini to look forward to. There was no response to this and the request at check in was rejected despite half of business class being empty. The airline also rejected the carriage of my traditional lanterns because Air Niugini exceptionally does not accept the carriage of any items that contain lights that aren't LED lights (I've successfully brought these lanterns in to Australia, USA, Vanuatu - never a problem). I requested they hold them until relatives could collect them the next day and was advised no storage space was available. After spending half a day driving to purchase them, I had to throw them away at the airport (another $100 lost). Air Niugini, you were such an epic disappointment and your poor service ruined our vacation. I understand flights occasionally get cancelled, baggage sometimes gets lost but your responses to customer issues relating to these things were inconsistent, incorrect or inadequate. In the future, I will avoid Air Niugini unless there are really no other options available. Don'tempted by their cheap prices! Like me, you could end up paying more than the cost of flying with a decent airline and have the added frustration and stress of having to deal with an airline that has no interest in resolving customer issues when at fault.