Air Niugini

Air Niugini the most expensive airlines but poor service - I already paid my ticket 1 month before flight departure. They said that I must stand by because the flight was very full. After that I give small money to one of Air Niugini officer that he helped me to get seat and finally I can get boarding pass and fly to Buka. This airlines I think like to sell ticket more than aircraft capacity and very bad attitude of company. The ticket is very expensive. The old plane was a Fokker 100. The plane was very dirty. 400USD Ticket POM to BUA with 1 hour 20 minutes flight, and Air Niugini just give 1 orange can juice and 1 biscuit snack. No Inflight Magazine. Aircraft was full. Cabin crew was polite and professional.

Air Niugini from Buka Port Moresby with Fokker 100. Good experience. Inflight service was nothing for Buka to Rabaul flight due to short flight time just 1 hour, Rabaul to Port Moresby with 2 cookies and orange juice Only. Aircraft clean but very old. No inflight Entertainment, no newspapers, no inflight magazine. Flight Attendant to keep the safety procedure.

I've never had any reservations flying Air Niugini. Though the inflight product on the domestic sectors does not match the exorbitant airfares, the ground service and most flight attendants are usually excellent and professional. They do their best with what they've got. No IFE on domestic flights (POM/HGU is 1 hr flying time).

Early morning Air Niugini flight from Port Moresby to Brisbane. Check in fast and friendly. Immigration at Port Moresby was slow with just 2 officers. Boarded on time to a clean Boeing 767, seats had updated IFE with nice screens and good content. Crew professional but not the warmest. A good breakfast was served which was of good quality. Arrived into BNE 15 mins early. Being non busy time at BNE. Immigration cleared fast and bags picked up and out of airport in 20 mins.

The Air Niugini food was good for airline food on my flight Port Moresby to Hong Kong, and a decent amount of entertainment options as well. If you get seated in row 8 you have a lot of leg room and I am 6'4". The airlines in the USA should learn how to have entertainment and food from them.

I flew with Air Niugini, 24 August 2015 from Port Moresby to Bali with a B737-700. Overall not very good in service and the flight attendants did the minimum. Check in at POM Airport is very poor, just 2 ground staff to do that and they are very strict with baggage handling and baggage weight. On the B737-700 there were 7 flight attendants but just 2 working in Economy Class causing a very slow service. Inflight Entertainment, seat and toilets were ok.

The flight from BNE to POM was on a B767 with an upgraded interior. IFE and very comfortable seating. The inflight service was excellent, the flight attendant provided a professional helpful service complete with an indepth and accurate description of the wines carried for the passenger seated next to me. In addition this same passenger was a vegetarian but had not pre-ordered a vegetarian meal, the flight attendant produced a very acceptable vegetarian meal. Her level of customer care was above and beyond much of what I have encountered on many airlines and I left the flight feeling that the service was far more than expected. What a difference a a flight attendant who is caring, professional and prepared to go the extra mile can make to a flight.

My daughter and I are back in Sydney tonight thanks to Air Niugini going the extra mile. When the flight from Alotau to Port Moresby was cancelled we were in a challenging situation, then when the rebooked flight from Alotau to Moresby couldn't land because of difficult weather conditions we had to overnight in Alotau and hope to connect early through a rescheduled flight from Alotau the following morning. The Air Niugini staff at Alotau handled a difficult situation for customers extremely professionally both the day of the delay issues and through rebooking everyone on the rescheduled flight the next morning.

SIN-POM-SIN on B767s. Friendly professional and efficient service from the crew made the flights bearable. Flights were largely on time. Exit row 10 had unbelievable leg room but it also meant other passengers climbed over us to get to the toilets in the other aisle. Food was ok. Touch-screen entertainment screens were great but bring your own headphones. Entertainment selection was limited.

PX4 BNE-POM 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the "latest technology" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.