Air Niugini

I flew with Air Niugini, 24 August 2015 from Port Moresby to Bali with a B737-700. Overall not very good in service and the flight attendants did the minimum. Check in at POM Airport is very poor, just 2 ground staff to do that and they are very strict with baggage handling and baggage weight. On the B737-700 there were 7 flight attendants but just 2 working in Economy Class causing a very slow service. Inflight Entertainment, seat and toilets were ok.

The flight from BNE to POM was on a B767 with an upgraded interior. IFE and very comfortable seating. The inflight service was excellent, the flight attendant provided a professional helpful service complete with an indepth and accurate description of the wines carried for the passenger seated next to me. In addition this same passenger was a vegetarian but had not pre-ordered a vegetarian meal, the flight attendant produced a very acceptable vegetarian meal. Her level of customer care was above and beyond much of what I have encountered on many airlines and I left the flight feeling that the service was far more than expected. What a difference a a flight attendant who is caring, professional and prepared to go the extra mile can make to a flight.

My daughter and I are back in Sydney tonight thanks to Air Niugini going the extra mile. When the flight from Alotau to Port Moresby was cancelled we were in a challenging situation, then when the rebooked flight from Alotau to Moresby couldn't land because of difficult weather conditions we had to overnight in Alotau and hope to connect early through a rescheduled flight from Alotau the following morning. The Air Niugini staff at Alotau handled a difficult situation for customers extremely professionally both the day of the delay issues and through rebooking everyone on the rescheduled flight the next morning.

SIN-POM-SIN on B767s. Friendly professional and efficient service from the crew made the flights bearable. Flights were largely on time. Exit row 10 had unbelievable leg room but it also meant other passengers climbed over us to get to the toilets in the other aisle. Food was ok. Touch-screen entertainment screens were great but bring your own headphones. Entertainment selection was limited.

PX4 BNE-POM 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the "latest technology" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.

One of the worst airlines I have ever flown with. Of course you can not expect much in a country like Papua New Guinea. Overall I had six domestic flights all were delayed by at least one hour. All planes were in a disappointing condition. The cleanliness was poor the crew were rude incompetent and not very service oriented.

MNL-POM-RAB return in Business. In the last five years flying with Air Niugini service and airplane quality has deteriorated dramatically. A flight inside PNG has become an absolute lottery game without help whatsoever from the ground crew.

Flew Air Niugini from Cairns to Port Moresby on a Fokker F100. Departed on time fantastic food great crew.

I have the misfortune of using Air Niugini often through lack of choice. Most recent flight was POM- SIN return. The airline is now leasing an aging White Airlines A310 which is older than the previous B767. Seats are appalling IFE does not work and toilets are constantly unservicable. The food is passable but really nothing special. Service is slow and Cabin crew seem unable to deal with complaints or concerns raised by passengers. Overall Air Niugini is not deserving of a three star ranking - a two star ranking would be more appropriate given the decline in the airline's international services.

BNE to POM POM to Mt Hagen and return. Was very impressed with service. Cabin staff could not be faulted and very obliging and friendly.