Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 167 reviews
5/10
4 star Skytrax Rating
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8/10

Air Mauritius customer review

(Mauritius)

MRU-LHR return A340. The flight could have been brilliant if not for one stewardess on the first leg. Chief Purser and other crew more than helpful and caring. Food excellent on both legs compared to a recent previous trip. Some issues with toilets. Recurrent issues with the seats. IFE the same old story but beyond control of crew brought my Ipad and enjoyed my own movies.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

Air Mauritius customer review

(Mauritius)

MRU-HKG return - A330 on first leg ok with quite new plane. A340 on return a different story the plane is old. Outbound food was not to standard. Overall the service was quite ok respect the staff and they should provide good service. Return leg service much better as well as the food. The seats in Business are quite of a kind the fabric and the sloppy position pull you downwards.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Air Mauritius customer review

(United Kingdom)

We flew from LHR in May and were appalled by the rude staff (preferential treatment to Mauritians) cramped seats with the IFE box taking up much of the legroom. The food was mediocre and toilets filthy. I have already complained to my travel agent (Sovereign) who to their credit managed to get a long response from Air Mauritius - sadly they didn't really pay much attention to my points and said how pleased they were that I'd been moved to a seat with more legroom (I wasn't). The staff spent the flight chatting at the back of the plane and passengers were expected to walk up to the galley and help themselves to drinks. I enjoyed the IFE - saw a few films which I enjoyed. We will go back to Mauritius as it is an amazing country but we will be flying a different airline next time no matter what the cost.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Air Mauritius customer review

(United Kingdom)

Heathrow to Mauritius. Staff friendly however we paid £100 premium for 2 seats with extra legroom. Neither of the entertainment screens worked - in fact one was not even attached properly to the cable which had been previously taped on by an amateur. 11 hours is a long time without music or a film. Also for some unknown reason a passenger was allowed to sit in the jumpseat seat throughout the whole journey. This was unacceptable as she was right in our vision and took up the extra leg space we had paid extra for. The flight steward apologised and gave us name of the vice president of Air Mauritius customer services. When we attempted to contact him we were told that customer services would contact us via e mail. We are still waiting. This airline is not doing us a favour. We paid a large sum of money for the flights plus the extra leg room premium. Not happy at all.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Mauritius customer review

(India)

Mauritius to Delhi. I found the quality of seats very average in the aircraft. In fact even in business class one of the seats couldn't move back. Worst of all the main attendant was rude and unfriendly. She didn't let me see my elderly parents travelling separately in business class the whole flight knowing that they may need my help / assistance in spite of repeated requests. Very disappointed.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Mauritius customer review

(Australia)

PER-MRU-LHR MRU-PER. Not too bad an airline. A340 aircraft are reliable however Air Mauritius need to review their seats which are quite hard for long haul flights and worn in some cases. Food is average but cabin staff friendly and efficient. In flight entertainment could be upgraded. Checkin and boarding very efficient.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Mauritius customer review

(United Kingdom)

LHR-MRU-LHR. Air Mauritius use their most modern A340's on the London route which are quiet and smooth. Sat in economy and was surprised at how tight the legroom is and I'm only 5ft 9in. That was the only real negative about the flight. IFE boxes are also under each seat which limits your ability to stretch out your legs. I'm used to BA and Virgin's economy cabins which are more spacious. IFE was ok but not enough choice for a 12hr flight. Food was pretty good and tasty. Staff were pleasant and happy to help with requests.
Seat TypeEconomy Class
Value For Money 12345
yes