Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 201 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

"a turbulence-free flight"

(United Kingdom)

Not Verified | The comments in the review of my outward journey about food and beverages (good), cabin crew (efficient but rather distant), and on-time performance also apply to this 12-hour overnight return flight from Mauritius. The biggest difference was a turbulence-free flight this time so that I was able to sleep soundly for 8 hours. The seats in the A330-900 are the same as used in the A350-900 so this confirmed that, for me, they do the job nicely! If I was being picky then I'd say that a more substantial pillow would have been welcome. I can't comment on the in-flight entertainment because I went sleep straight after dinner and just enjoyed the view out of the window from breakfast until landing, but my wife found some films to entertain her. It was interesting to compare Air Mauritius' A330neo with their A350 and, to be honest, I didn't notice a difference. They are both comfortable, quiet aircraft with 28 seats in 1-2-1 configuration in business class so for this punter they were interchangeable.
AircraftA330-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMauritius to London Heathrow
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"crew were efficient and effective"

(United Kingdom)

Not Verified | A good 11.5 hour overnight flight with on-time departure and arrival, marred only by a very long period of mild turbulence (just one of those things, not the airline's fault) and the cabin temperature being rather high for my liking until the final couple of hours, which combined to make my night's sleep less satisfying than I'd hoped for. The dinner and breakfast were very good and choice of drinks OK -- only 2 white and 2 red wines but the ones that I tried seemed to be good. The cabin crew were efficient and effective, if not especially engaging. I found the lie-flat seat comfortable; others have said that a mattress would be welcome and that would certainly be very pleasant, but I was not conscious of joints between the seat cushions and (being a man who always prefers a firm bed anyway) it was soft enough for me. Note that Air Mauritius uses the Plaza Premium lounge at Heathrow T4, which is nothing to write home about. Hopefully they will find a better option when they transfer to Gatwick later this year.
AircraftA350-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Mauritius
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"delay letters are extremely generic"

(Singapore)

Trip Verified | My experience with Air Mauritius was the worse I ever had with an airline. 12h delay announced 3 days before the flight from Kuala Lumpur Mauritius. 24h delay from Mauritius to Kuala Lumpur. no compensation for hotel room, transportation, or inconvenience. Customer service is overwhelmed with basic request like Delay letters for insurance. You call the hotline, you get redirected to 3 different offices. They do not answer their emails in the delays announced (21 days announced and they can't even make it) you have to call and chase them to get an answer. The delay letters are extremely generic and do not tell the reason behind the delay so most insurance companies will refuse Avoid at all costs
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuala Lumpur to Mauritius
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"no remorse for the inconvenience"

(Botswana)

Trip Verified | Our flight to Johannesburg was delayed for 7 hours and the airline staff in Mauritius assured me they would make arrangements for our connecting flights to Gaborone as well as accommodation if we had to spend the night more so that we were business class passengers (there were 7 of us). When we got to Johannesburg the airline staff changed their story and said they could not be of any assistance to us and just left us and knocked off. Worst of all we did not get our luggage and the airline made no attempt to help us track it. In the end we had to book accommodation at the airport, spend the night without our luggage and buy new connecting flight tickets to Gaborone the following day. Air Mauritius showed no remorse for the inconvenience coupled with the fact that no apology ever came from their side.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteMauritius to Johannesburg
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Seating was awful"

(United Kingdom)

Trip Verified | This is the worst airline I have used they are the Ryanair of long haul. We were a party of 36 we pre-booked seats at a cost of £100 for the round trip. Food was poor. Seating was awful. Entertainment was shocking no latest films some of their offers were 15 years old. WiFI not working.
AircraftA350
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMauritius to London Heathrow
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"the cabin became very stuffy"

(South Africa)

Not Verified | The flight was fine and on time. I had only one concern shared by many co travellers: the air conditioning is not working or set properly. The inside of the cabin became very stuffy. We did ask during the first flight to have the temperature set lower but it was still far too hot and uncomfortable. The seats are also very close, making it extremely uncomfortable to eat.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Mauritius
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"I would recommend this airline"

(Mauritius)

Trip Verified | Overall quite pleasant experience in business class seat 2A. Two hours late leaving Heathrow due to a technical issue caused by the push-back truck, no fault of Air Mauritius. During that time, the air steward and stewardess came around with more champagne and small a packet of snacks, and kept us updated. Once airborne, the service started promptly with delicious meals and attentive service from the air steward. The catering out of Heathrow is delicious and a lot better than coming from Mauritius. The catering from Mauritius needs improving. Seat is quite spacious, however I found it quite hard when sleeping. British Airways business class seats are more comfortable and have better padding. I only managed to get a few hours’ sleep. Perhaps Air Mauritius should provide a mattress-topper like to put on top of the seat to provide more padding as they do in other airlines as part of their turn-down service. The air steward was very polite and addressed me by name. No wifi was available on that particular aircraft. The air steward said that it was the only Airbus A350 of the fleet which didn’t have wifi. I would recommend this airline. The cabin product could be better but the cabin staff makes up for it.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Mauritius
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline experience ever"

(India)

Trip Verified | Worst airline experience ever. Flight delayed by 6 hours. No announcements at all. Staff not sharing a clear picture of the scenario. Made to wait in queue for a small food packet and bottle of water for 40 minutes. Total waste in management as the staff serving food packets on ground is not aware of the situation.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Mumbai
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the service was amazing."

(Poland)

Not Verified | I am very impressed and pleased by Air Mauritius. The aircraft was very modern and well equipped, and the service was amazing. I have never experienced so welcoming and attentive service during a flight. Additionally the food was amazing. I usually do not enjoy meals on flights that much but this time it was delicious. Well done! I am hoping to fly with you guys again one day.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Paris, France
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Very good service"

(Norway)

Trip Verified | Very good service, seat is okay. I cant make any remarks because its economy. Good staff and prompt. Airport staff at check in wonderful, kind and speedy, and 30kg checked in baggage + hand luggage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to London
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes