Air Mauritius

✅ Trip Verified | Our flight to Johannesburg was delayed for 7 hours and the airline staff in Mauritius assured me they would make arrangements for our connecting flights to Gaborone as well as accommodation if we had to spend the night more so that we were business class passengers (there were 7 of us). When we got to Johannesburg the airline staff changed their story and said they could not be of any assistance to us and just left us and knocked off. Worst of all we did not get our luggage and the airline made no attempt to help us track it. In the end we had to book accommodation at the airport, spend the night without our luggage and buy new connecting flight tickets to Gaborone the following day. Air Mauritius showed no remorse for the inconvenience coupled with the fact that no apology ever came from their side.

✅ Trip Verified | This is the worst airline I have used they are the Ryanair of long haul. We were a party of 36 we pre-booked seats at a cost of £100 for the round trip. Food was poor. Seating was awful. Entertainment was shocking no latest films some of their offers were 15 years old. WiFI not working.

Not Verified | The flight was fine and on time. I had only one concern shared by many co travellers: the air conditioning is not working or set properly. The inside of the cabin became very stuffy. We did ask during the first flight to have the temperature set lower but it was still far too hot and uncomfortable. The seats are also very close, making it extremely uncomfortable to eat.

✅ Trip Verified | Overall quite pleasant experience in business class seat 2A. Two hours late leaving Heathrow due to a technical issue caused by the push-back truck, no fault of Air Mauritius. During that time, the air steward and stewardess came around with more champagne and small a packet of snacks, and kept us updated. Once airborne, the service started promptly with delicious meals and attentive service from the air steward. The catering out of Heathrow is delicious and a lot better than coming from Mauritius. The catering from Mauritius needs improving. Seat is quite spacious, however I found it quite hard when sleeping. British Airways business class seats are more comfortable and have better padding. I only managed to get a few hours’ sleep. Perhaps Air Mauritius should provide a mattress-topper like to put on top of the seat to provide more padding as they do in other airlines as part of their turn-down service. The air steward was very polite and addressed me by name. No wifi was available on that particular aircraft. The air steward said that it was the only Airbus A350 of the fleet which didn’t have wifi. I would recommend this airline. The cabin product could be better but the cabin staff makes up for it.

✅ Trip Verified | Worst airline experience ever. Flight delayed by 6 hours. No announcements at all. Staff not sharing a clear picture of the scenario. Made to wait in queue for a small food packet and bottle of water for 40 minutes. Total waste in management as the staff serving food packets on ground is not aware of the situation.

Not Verified | I am very impressed and pleased by Air Mauritius. The aircraft was very modern and well equipped, and the service was amazing. I have never experienced so welcoming and attentive service during a flight. Additionally the food was amazing. I usually do not enjoy meals on flights that much but this time it was delicious. Well done! I am hoping to fly with you guys again one day.

✅ Trip Verified | Very good service, seat is okay. I cant make any remarks because its economy. Good staff and prompt. Airport staff at check in wonderful, kind and speedy, and 30kg checked in baggage + hand luggage.

Not Verified | Paris to Mauritius. Rows of seats too narrow, no legroom - crammed together like in a cage. WiFi is only offered against payment. Unfriendly staff and not available for night flights. Must have slept by yourself. No food, just something indefinable cold. You got a voucher to get yourself cold food in a shop at CDG airport, and that on a flight of more than 11 hours. Not a normal continental breakfast, but rather something indefinable. The only point of light, the flight captain. Great flight and landing. Airline not recommended. | Sitzreihen zu eng, keine Beinfreiheit - zusammengefercht wie in einem Käfig. WiFi wird nur gegen Bezahlung angeboten. Personal unfreundlich und bei Nachtflug nicht vorhanden. Dürften selbst geschlafen haben. Kein Essen, lediglich etwas undefinierbares Kaltes angeboten. Man bekam einen Gutschein um sich selbst in einem Shop am CDG Flughafen mit Kaltessen zu versorgen, und das bei einem mehr als 11stündigem Flug. Kein normales Koninentalfrühstück, sondern eher etwas undefinierbares Etwas. Einziger Lichtpunkt, der Flugkapitän. Toller Flug und super Landung. Fluglinie nicht zu empfehlen.

✅ Trip Verified | My flight was cancelled over a year ago and I'm still waiting for a refund. Appalling customer service, nobody can help, nobody knows anything. I was told that the company is in administration and that I have to wait until early 2022 for a decision on the refund. Despite that, they are still selling flights (as of 04/09/21) and offer refunds on their website, 'Condition of carriage' section. I will certainly never fly with Air Mauritius again.

✅ Trip Verified | In March 2020 my flight from Mahe to Mauritius was cancelled by Air Mauritius so it's 17 months and I am still fighting for my refund. In their last email I was informed that I have to wait till January 2022 and then they will make their decision regarding my refund. I am not going to risk my money booking my flight with Air Mauritius again.