Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 185 reviews
5/10
4 star Skytrax Rating
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6/10

"I would recommend this airline"

(Mauritius)

Trip Verified | Overall quite pleasant experience in business class seat 2A. Two hours late leaving Heathrow due to a technical issue caused by the push-back truck, no fault of Air Mauritius. During that time, the air steward and stewardess came around with more champagne and small a packet of snacks, and kept us updated. Once airborne, the service started promptly with delicious meals and attentive service from the air steward. The catering out of Heathrow is delicious and a lot better than coming from Mauritius. The catering from Mauritius needs improving. Seat is quite spacious, however I found it quite hard when sleeping. British Airways business class seats are more comfortable and have better padding. I only managed to get a few hours’ sleep. Perhaps Air Mauritius should provide a mattress-topper like to put on top of the seat to provide more padding as they do in other airlines as part of their turn-down service. The air steward was very polite and addressed me by name. No wifi was available on that particular aircraft. The air steward said that it was the only Airbus A350 of the fleet which didn’t have wifi. I would recommend this airline. The cabin product could be better but the cabin staff makes up for it.
AircraftA350
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon Heathrow to Mauritius
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline experience ever"

(India)

Trip Verified | Worst airline experience ever. Flight delayed by 6 hours. No announcements at all. Staff not sharing a clear picture of the scenario. Made to wait in queue for a small food packet and bottle of water for 40 minutes. Total waste in management as the staff serving food packets on ground is not aware of the situation.
AircraftA330
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Mumbai
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the service was amazing."

(Poland)

Not Verified | I am very impressed and pleased by Air Mauritius. The aircraft was very modern and well equipped, and the service was amazing. I have never experienced so welcoming and attentive service during a flight. Additionally the food was amazing. I usually do not enjoy meals on flights that much but this time it was delicious. Well done! I am hoping to fly with you guys again one day.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Paris, France
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"Very good service"

(Norway)

Trip Verified | Very good service, seat is okay. I cant make any remarks because its economy. Good staff and prompt. Airport staff at check in wonderful, kind and speedy, and 30kg checked in baggage + hand luggage.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to London
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Air Mauritius customer review

(Austria)

Not Verified | Paris to Mauritius. Rows of seats too narrow, no legroom - crammed together like in a cage. WiFi is only offered against payment. Unfriendly staff and not available for night flights. Must have slept by yourself. No food, just something indefinable cold. You got a voucher to get yourself cold food in a shop at CDG airport, and that on a flight of more than 11 hours. Not a normal continental breakfast, but rather something indefinable. The only point of light, the flight captain. Great flight and landing. Airline not recommended. | Sitzreihen zu eng, keine Beinfreiheit - zusammengefercht wie in einem Käfig. WiFi wird nur gegen Bezahlung angeboten. Personal unfreundlich und bei Nachtflug nicht vorhanden. Dürften selbst geschlafen haben. Kein Essen, lediglich etwas undefinierbares Kaltes angeboten. Man bekam einen Gutschein um sich selbst in einem Shop am CDG Flughafen mit Kaltessen zu versorgen, und das bei einem mehr als 11stündigem Flug. Kein normales Koninentalfrühstück, sondern eher etwas undefinierbares Etwas. Einziger Lichtpunkt, der Flugkapitän. Toller Flug und super Landung. Fluglinie nicht zu empfehlen.
AircraftA350
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteParis to Mauritius
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I'm still waiting for a refund"

(United Kingdom)

Trip Verified | My flight was cancelled over a year ago and I'm still waiting for a refund. Appalling customer service, nobody can help, nobody knows anything. I was told that the company is in administration and that I have to wait until early 2022 for a decision on the refund. Despite that, they are still selling flights (as of 04/09/21) and offer refunds on their website, 'Condition of carriage' section. I will certainly never fly with Air Mauritius again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Mauritius
Date FlownOctober 2020
Value For Money 12345
no
2/10

"still fighting for my refund"

(United Kingdom)

Trip Verified | In March 2020 my flight from Mahe to Mauritius was cancelled by Air Mauritius so it's 17 months and I am still fighting for my refund. In their last email I was informed that I have to wait till January 2022 and then they will make their decision regarding my refund. I am not going to risk my money booking my flight with Air Mauritius again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMahe to Mauritius
Date FlownSeptember 2020
Value For Money 12345
no
1/10

"never use this airline again"

(United Kingdom)

Trip Verified | Staffs were not professional and the service on the plane is very poor. The entertainment system don't have much options either. Online WiFi don't work. Contacted the airline a few times to complain but never got any response back. This speaks volume about there service and how they value there customers. I'll never use this airline again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteParis to Mauritius
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"a pleasant experience"

(United Kingdom)

Trip Verified | Mauritius to London Heathrow This was an unexpected and emergency flight back home due to the Coronavirus and booked at very short notice following advice from the Foreign and Commonwealth Office in Mauritius due to the Border closures given the situation. In addition, the Kenya Airways / Qatar Airways flights to Nairobi and Doha / Manchester were all cancelled due to the Coronavirus, as the airlines were not flying on these routes, with no availability to travel until at least mid-April (this now appears unlikely as the Mauritius authorities have imposed restrictions). We were informed this was the last commercial flights to UK from Mauritius, so there was no option but to book and look to recoup costs back from Credit Card company give the crisis situation. This was reflected in the cost of the one way ticket to London Heathrow. Never have I seen Sir Seewoosagur Ramgoolam International Airport so deserted and quiet. However check in was easy. Boarding was a little chaotic, as this flight was full (this was a concern as it was impossible to evidence concepts of social distancing in the flight as would be expected given the impact of Coronavirus, though I wore a face mask for majority of the flight). Cabin crew themselves were dressed with appropriate Protective Equipment (PPE) for the 12 hour flight to reduce risks of infection. The flight itself represents an improvement from the last time I travelled with Air Mauritius some 25 years ago !. Cabin crew were kind, friendly and attentive and service has improved. The meals sadly are of poor quality. Lukewarm, with little in the way of decent portion size (though they provided my Vegetarian Special meal). Bread was stale unfortunately, and the dessert was an odd combination of rice and sugary milk ?? Menus were not provided, which is a shame. The inflight entertainment is ok, and the flight map and routing was good. Unfortunately could not connect to the complimentary WIFI online, as it would not recognise my booking details. In summary, definite improvements noted with Air Mauritius which was welcome. The new Airbus A330neo is a lovely aircraft. Pilot gave timely announcements. Sadly the toilets were not being attended to (perhaps more due to some of the ignorant passengers onboard whom have no empathy for the airline or the crew).The only deficits as mentioned was the meal quality, otherwise it was good. A great shame I could not get a connection back to Manchester (due to the Coronavirus, but good a rental car for a quick 3 hour drive to Manchester Airport from Heathrow to collect my car and get back home). I would travel with Air Mauritius again if need be - most likely from Mauritius to destinations such as India, Malaysia and local regional areas such as Reunion Island, Rodrigues and Seychelles. As for long haul, it’s ok, but 12 hours with Air Mauritius is a bit too much and will revert back to Qatar Airways or Emirates for future travel between Manchester and Mauritius. But in summary, a pleasant experience.
AircraftA330neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to London Heathrow
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"uncomfortable seat"

(Australia)

Trip Verified | Perth to Mauritius. Travelling with Air Mauritius was a nightmare. Need to upgrade to better planes, uncomfortable seat, my lunch/meal was unsatisfactory. Flight supervisor not professional, no smile, with attitude, the other attendants were all amazing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePerth to Mauritius
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no