Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 202 reviews
5/10
4 star Skytrax Rating
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8/10

“Slept well on lie flat”

(United Kingdom)

Trip Verified | Easy check in at Gatwick. They use the club rooms lounge which was fine. Prompt boarding and beverage served. One hour delay managed well by crew who served further drinks and snacks. During flight, beverage good. There is a strong emphasis on fish in meals. It was fine, I just don’t like fish. Slept well on lie flat, mattress topper was very good. Breakfast good, their orange juice was excellent. Easy disembarking and luggage off quickly.
AircraftA330-900
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLondon to Mauritius Island
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"the most appalling experience"

(Kazakhstan)

Trip Verified | I recently had the most appalling experience with Air Mauritius on my journey from Delhi to Mauritius, transiting through Delhi. My transit time in Delhi was 18 hours, and I was denied access to the terminal where lounges, restaurants, and hotels are located. Despite being pregnant, I was told I could only enter if registered by Air Mauritius personnel, who were arriving just 2 hours before departure. Just 3 hours before departure, an Air Mauritius manager finally arrived and demanded proof of my pregnancy status. Despite presenting a document from my doctor stating I was in good health to fly, I was initially denied boarding and told to buy a ticket back to Kazakhstan. The lack of clear communication and understanding was appalling. After enduring immense stress, nervousness, and the additional expense of purchasing a new ticket, I was issued a boarding pass to Mauritius just an hour before departure. The Air Mauritius staff were rude and indifferent to my situation. They refused to provide a phone to contact the Kazakhstani embassy. In summary, my experience with Air Mauritius was horrific.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDelhi to Mauritius
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"charge me for changing my seat"

(South Africa)

Trip Verified | It is extremely deceitful to charge me for changing my seat (when checking in) under the pretense of an “extra comfort” seat. I have experienced this behavior from air Mauritius for the past 4 months consistently and would like to understand why you are deceiving your customers in this manner and let others know that the costs for the seat changes are not justified. All seats on your planes are the same and not extra comfort as claimed.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Mauritius
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"steer clear of this airline"

(India)

Not Verified | The airline failed to adhere to scheduled departure times, leaving passengers stranded at boarding gates. Extended delays during boarding exacerbate the situation, increasing the likelihood of missed connecting flights. It is strongly advised to steer clear of this airline to prevent potential travel disruptions and inconvenience.
AircraftA330
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMauritius to Mumbai
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

“totally incapable of flying on time”

(South Africa)

Not Verified | Terrible flight. Delayed as always with Air Mauritius. This airline is totally incapable of flying on time. No communication from staff. 5 people in party all scattered all over the cabin.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMauritius to Cape Town
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a terrible experience"

(South Africa)

Not Verified | Terrible. Flight has been delayed by over 9 hours to 2am. There has been no communication, staff are extremely slow and NOT friendly. Overall this has been a terrible experience!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to Cape Town
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“Don't go anywhere near them”

(Australia)

Trip Verified | When your children ask you why the staff are lying to us? Why are they doing this to us? It tells you everything. Do not use them! Our flight from Mauritius to Perth yesterday 30 Dec 2023, was delayed by 8 hours to 1.45am on 31 Dec despite having booked the lounge (family of 4), not a single member of Air Mauritius staff communicated anything until almost 3am. They then told us the flight would resume at 8pm on the 31st and convinced us at 8am to go to a hotel the booked for us so that we could freshen up and relax. After 3 hours on a bus stinking of cigarette smoke, we are still parked in what I would say is a Motel, no food, or at a charge for most of it, and not allowed to get back to the airport or lounge as it is too early according to Air Mauritius "customer service". I thought they were OK until today. Don't go anywhere near them!! We still don’t know when we will back home, or even when they will pick us up to get back to the Mauritius airport. We never complained once, however, all they cared about was to remove us from the lounge we paid for and the airport so that they wouldn't have to care for us. I have taken video and photo evidence of the poor quality lounge and hotel booked which is a true reflection of the airline. Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteReunion to Sydney via Mauritius
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"worst airline I’ve ever travelled"

(South Africa)

Not Verified | Hands-down the worst airline I’ve ever travelled. We booked our tickets six months in advance, yet were allocated the worst seats on the plane, outbound, with only the opportunity to pay an additional fee to move seats within the same class. Then on the inbound leg we weren’t even allocated seats next to one another. The in-flight entertainment didn’t start until long into dinner service and was very average. Meals were oily and salty, couldn’t finish it. Service was grudging and without even with a smile. When checking in for our return flight, we weren’t even told about the two-hour delay to our flight. We enjoyed our time in Mauritius and would have returned someday, but our Air Mauritius experience means we will avoid doing so now at all costs. Disgusted at how they treat their customers. We won’t be visiting your country again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCape Town to Mauritius
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

“you should be ashamed of yourselves”

(United Kingdom)

Trip Verified | Checked in online 24 hours before flight. Well over 100 seats to choose from, but my wife and I had been allocated different seat rows. EVERY spare seat (even the ones on our individual rows) were marked as 'extra comfort' and incurred an additional charge, so I had to fork out about £40 to sit next to my wife. This is obviously a deliberate ploy, which you might expect from certain slimy budget airlines but when you're forking out the best part of £1k each for a return journey, in my opinion this is cheap, nasty, profiteering & sly business practice. Air Mauritius you should be ashamed of yourselves and despite other aspects of your service being adequate or good this has left a very nasty taste in my mouth. 1 out of 10 is what you deserve for your sharp business practice.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to London Gatwick
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"I was pleasantly surprised"

(United Kingdom)

Trip Verified |   I was pleasantly surprised at the service aboard the plane. I have travelled economy class on a number of differing airlines. The last was by Malaysian Airlines, where the seats were too close for comfort and the food terrible. I found the Air Mauritius flight to be comfortable. The knee room was generous and comfortable with the seats broad, The food was more than acceptable and the onboard service was good. I will use Air Mauritius again.
AircraftA330-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLondon to Mauritius
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes