Air Mauritius

✅ Trip Verified | Worst airline ever. They canceled the flight 3 hrs prior to take off and offered zero compensation for my hotel and car rentals booking losses in Mauritius. As a result of having to arrive there a day later, due to the airlines poor planning and offered no explanation as to why they canceled the flight. Our only option was to fly the next day so we lost out on everything we paid for and cut the trip short by a day. They offered a pathetic meal voucher at a non halal Cafe as the only addition. Absolutely pathetic and would never choose them again. Staff are pathetic and useless too. If I could rate them negative 10 on everything before, that'd be a better reflection.

✅ Trip Verified |   Booked 2 refundable, business class tickets. A few days before departure one of the passengers had a stroke. Cancelled our tickets and now still waiting for the refund (November 2024). Emails go unanswered as do phone calls. Seems we are not the only ones, there is even a dedicated Facebook page entitled "Air Mauritius refund us". We booked through Expedia, but it is the airline who takes from your credit card not the agent. No refund from Expedia and too late to open a credit card dispute as tickets were purchased in April 2024.

Not Verified | We flew business class with this airline from Gatwick to Mauritius and back. The plane left about 20 minutes late both ways but arrived on time. The business class seats were really good, even for someone who is on the large size. The seats go down into a bed and you are give a sort of mattress to go over your seat, a pillow and also a duvet. I slept quite well for about 5 hours on the 12 hour flight. The flight attendants were very nice and were willing to go the extra mile to make you happy. The only negatives are that the meals were quite plain and there was not enough water being handed out. I had to keep asking for water. All in all, I would give this airline 4 starts out of 5.

✅ Trip Verified | Do not fly Air Mauritius - go for South Africa Airlines. This airline is so bad they canceled the flight 3 times. I have to stay for 2 days in Mauritius. I lost my hotel resvation in Johannesburg plus my business meeting and my transportation from airport. Full of rubbish

✅ Trip Verified | Lousy application that didn't allow me to choose my seats before check-in and that required long loading times and unnecessary checks for each manoeuvre. Chaotic boarding process, with an announcement that boarding would start in twenty minutes, only for boarding to start less than five minutes later, forcing me to run back through the airport (I'd gone to buy a bottle of water). The A350 was modern and clean, with large, bright screens, and we're provided with a plaid and headphones of mediocre quality (bring your own as always), while the seats lack a little comfort and legroom, even though I'm far from being very tall. Basic, tasteless meals, deplorable service with a stewardess who seemed to be in a hurry even though it was a long-haul flight. In fact, she spilled tea all over me as she was trying to go too fast, without any real apology and blaming the container when she was clearly at fault. Rather decent choice of films, but no French subtitles on offer - it's either original voices or french dub. It's not too bad, but it's strange all the same. Music selection of little interest, and the same goes for the games, some of which are unplayable. Disembarkation at CDG in buses, not necessarily the airline's fault, but annoying to have to spend a good ten minutes in a bus after a long-haul flight.

✅ Trip Verified |   Easy check in and security. Lounge is fine but food options were less appealing. On time boarding. The A350 buisness class is better in my view than A330. Seats a touch wider which made a big difference. Dinner was fine. Bed which included mattress topper was good. I slept for 8.5 hours. Woke over Crete. Breakfast was good. On time arrival. Luggage off quickly Sound mid range product, I would use again

✅ Trip Verified | PER to MRU. Efficient check in at Perth Airport. Air Mauritius provides access to the Aspire Lounge at Perth which is actually a very good (albeit open access) lounge. Aircraft was delayed due to delayed connecting passengers. Boarding was around 45 minutes late. Aircraft quite modern, clean and well presented. Good amenity kits. Welcome drinks served. Business class seat is a standard lie flat but works well. On the shorter routes (like this) they don't provide a mattress topper. Lunch and drinks served after take off. Food was good (smoked salmon starter and lamb main). Reasonably selection of IFE. Staff responded quickly to any calls. I managed a few hours sleep. Afternoon tea served prior to arrival. For an 8 hours and 50 minute flight, the offering was a little limited and not presented with much flair. Arrival was delayed and though off aircraft quickly, immigration was slow. Luggage waiting for us when we had cleared immigration. My feeling is this represents a solid mid range business product.

✅ Trip Verified | Easy check in at Gatwick. They use the club rooms lounge which was fine. Prompt boarding and beverage served. One hour delay managed well by crew who served further drinks and snacks. During flight, beverage good. There is a strong emphasis on fish in meals. It was fine, I just don’t like fish. Slept well on lie flat, mattress topper was very good. Breakfast good, their orange juice was excellent. Easy disembarking and luggage off quickly.

✅ Trip Verified | I recently had the most appalling experience with Air Mauritius on my journey from Delhi to Mauritius, transiting through Delhi. My transit time in Delhi was 18 hours, and I was denied access to the terminal where lounges, restaurants, and hotels are located. Despite being pregnant, I was told I could only enter if registered by Air Mauritius personnel, who were arriving just 2 hours before departure. Just 3 hours before departure, an Air Mauritius manager finally arrived and demanded proof of my pregnancy status. Despite presenting a document from my doctor stating I was in good health to fly, I was initially denied boarding and told to buy a ticket back to Kazakhstan. The lack of clear communication and understanding was appalling. After enduring immense stress, nervousness, and the additional expense of purchasing a new ticket, I was issued a boarding pass to Mauritius just an hour before departure. The Air Mauritius staff were rude and indifferent to my situation. They refused to provide a phone to contact the Kazakhstani embassy. In summary, my experience with Air Mauritius was horrific.

✅ Trip Verified | It is extremely deceitful to charge me for changing my seat (when checking in) under the pretense of an “extra comfort” seat. I have experienced this behavior from air Mauritius for the past 4 months consistently and would like to understand why you are deceiving your customers in this manner and let others know that the costs for the seat changes are not justified. All seats on your planes are the same and not extra comfort as claimed.