Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 167 reviews
5/10
4 star Skytrax Rating
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7/10

"friendly, welcoming and helpful"

(United Kingdom)

Trip Verified | Mauritius to Paris CDG. Check in process was slow with long queues, even though I was using the priority check in queue, only two desks were open to handle 4 Air Mauritius departures, in total the wait was around 40 minutes to check in, however when I finally got to the check in desk the process was efficient. The lounge experience is detailed separately. At the departure gate, the process was chaotic. There were 9 gate staff standing around but only two actually doing any work. The staff were unfriendly and didn’t want to engage with the passengers. They gave the impression that they didn’t want to be there doing the job and did not come up to the Air Mauritius standard for customer service. This lowers the overall rating given. The gate staff began releasing passengers before the crew were ready to receive them. I was the first passenger to the aircraft and had to wait on the air bridge for 5 minutes while the cabin crew finished their cabin preparations. Once on board, the cabin crew were what I had become accustomed to with Air Mauritius, they were friendly, welcoming and helpful and are a credit to the airline. This A340-300 was one of the refitted aircraft and the cabin was very nice. This aircraft now has lie flat beds in business and the interior is now similar to the A350, minus WiFi. Seats are comfortable. Food and beverage service was good and the food was surprisingly delicious. The departure time was 22:30 so it was late to eat a main meal, but non the less it was good. Breakfast was served 90 minutes prior to landing and was adequate. It’s difficult to make airline breakfasts anything special. I didn’t use the IFE but there did appear to be a good selection of films to watch.
AircraftA340-300
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMauritius to Paris CDG
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"this is highly recommended"

(United Kingdom)

Trip Verified | Paris CDG to Mauritius. My first flight with Air Mauritius and generally speaking I was impressed. The aircraft was an A350 so the aircraft is relatively new, which is always nice. The business cabin was roomy and comfortable. Food and beverage service was good as was the quality of the food. Unfortunately WiFi which is complimentary for Business class passengers, was out of service, which was disappointing. Seats are lie-flat bed type and are comfortable with enough space. Inflight entertainment was ok, there was a good selection of films etc. The boarding process at CDG was chaotic and very badly organised. At MRU, ground services were excellent and speedy. Generally speaking very impressed with the Air Mauritius Business Class experience and this is highly recommended.
AircraftA350
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteParis CDG to Mauritius
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Very good overall"

(United Kingdom)

Not Verified | Mauritius to London Heathrow with Air Mauritius. Efficient check in once computer problems solved. Flight ok, seat uncomfortable as with all economy class. No regular water supply despite dehydration risk. Very good overall, will definitely use again with knowledge gained. Much much better than BA. Like the service, like the staff, need to expand film choices out and back. Music could be better.
AircraftA300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMauritius to London Heathrow
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"we tried to be compensated"

(Canada)

Trip Verified | London to Mauritius in March 2019. Flight was cancelled last minute and we took off only the next day. We lost a full day and when we tried to be compensated, no answer it took 4 months before they came back to me saying I'm sorry we can do anything but next time you can have access to the salon. I was business class so I always have access to the salon and priority check in and I won't go back there. Food was average, comfort below average. The only positive was the service on board.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLondon to Mauritius
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

"I was pleasantly surprised"

(Netherlands)

Trip Verified | On May 20th me and my partner flew from Amsterdam to Mauritius on board one of the A340s of Air Mauritius (Economy class). I’ve read some bad reviews about the airline and its aging A340s, but I was pleasently surprised actually. The flight departed on time, and the loadfactor was around 70-80 percent. The legroom was sufficient, and the seats were comfortable with a nice headrest en decent recline. Even when the person in front of me reclined the seat I didn’t feel cramped. The only downside was the lack of IFE, as around half of the PTVs on board weren’t working. The cabin crew was very friendly and professional. Both meals were tasty (dinner and breakfast), but were a bit small. As I slept most of the flight I’m not sure how the service between the meals was. Conclusion; I was surprised by the quality of the flight, and it will be even better when the A340s are finally upgraded (set the be done later in 2019).
AircraftA340-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Mauritius
Date FlownMay 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very good cabin service"

(South Africa)

Trip Verified | Cape Town to Mauritius return. Both flights very good in terms of cabin service, friendly engaging and polite crews, food OK (ex CPT) to good (ex MRU), plentiful drinks rounds, seat space, VOD quality (although very small screens). Both flights on time, quick baggage retrieval on arrival and a breeze through immigration + customs in both CPT and MRU. Would definitely fly Air Mauritius again and glad to have paid a little additional fare for non-stop flights rather than transferring via JNB.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCape Town to Mauritius
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"A340 was looking very dated"

(Australia)

Trip Verified | Kuala Lumpur to Mauritius via Singapore. This is a 'trying' airline. They try, but they don't quite get it right. I had 4 flights with Air Mauritius. 1 was cancelled without notifying me and then rebooked for a departure a day later, another delayed by 3 hours and the aircraft substituted with a smaller plane. As a result of the plane substitution, all pre-arranged seating allocations were scrubbed and worse seats allocated instead. The inflight entertainment didn't work and to top it off, my partner and I were asked by the purser to move so a 10 year old boy could sit in a very slightly different configured seat with his mother to the one that they had been allocated. No other passengers were asked to move. Ground crew and on board crew carried out their jobs in a perfunctory and robotic manner, going through the motions, but not really caring at all. The inflight fish curry meal was good. The web site provides limited and misleading (or no relevant information at all) particularly in relation to updated seating maps and airline lounge arrangements.. When I called the Service Centre I was told that when I arrived in transit from Australia into Kular Lumpur on an Air Mauritius code share I would have to collect my baggage and recheck it in. This was incorrect, as was the information I was told as to which airline lounge to use. All first world problems I suppose... and perhaps not the biggest of issues for an airline from the third world. Service was passable and safety good, but nothing more and cannot be recommended. One of my flights was on an A340 which was looking very dated, particularly from an inflight entertainment (tiny screen) and seat comfort perspective (rigid, won and uncomfortable). I would definitely avoid that type of aircraft on a long route.
AircraftA330-200
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteKuala Lumpur to Mauritius via Singapore
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"postponed twice without explanation"

(South Africa)

Trip Verified | Shame on you Air Mauritius: flight MU0843 (Mauritius to Cape Town) postponed twice without any explanation (technical issue means everything and anything) nor possibility to take another flight for South Africa the same day. Spent the night in a nightclub going motel and forced to cancel all my meetings for today. When we ask for partial refund of the tickets we get the following answer "it’s not company policy". Be careful people before booking with Air Mauritius
AircraftA340
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMauritius to Cape Town
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"The worst flight"

(United Kingdom)

Trip Verified | London to Mauritius. The worst flight, we was flying as family. Seats was so small, 38C, D E. Aircraft was so old, it had ashtrays there? My husband was moved to other seat after we told staff about his DVT, but they only acted after we decided to get off from this plain. Seat was so small I actually ended up standing for half of the flight because if person in from of me reclined his chair and I couldn’t seat move my knees was trapped. It’s was so cold too, other people was cold too not just us. I hope air Mauritius will scrap this aircraft as soon as possible.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Mauritius
Date FlownFebruary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst experience"

(Singapore)

Trip Verified | Singapore to Reunion via Mauritius. I've flown with Air Mauritius for more then 30 times but this was the worst experience. First there was no connecting flight from Singapore to Reunion, I was told to book a hotel in Mauritius and stay over night. Bad experience, the flight was delayed for 30mins, then an announcement was made that more information will be announced at 11am. My flight scheduled for 10am was cancelled but only at 1pm the announcement was made. How can one spend so much more money in Mauritius than the flight ticket itself.
AircraftA330
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSingapore to Reunion via Mauritius
Date FlownJanuary 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no