Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 201 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
8/10

Air Mauritius customer review

(Mauritius)

MRU-CDG. Business. One of the newest A340. Excellent service staff was very helpful and pleasant. If the seats would be at 180 that would be great. Keep on the good job.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

Air Mauritius customer review

(United Kingdom)

Just travelled to and from Mauritius in business class. Service was excellent. Nothing too much trouble for Cabin Crew. Very good comprehensive menu. Comfortable seats. Able to sleep comfortably both outward and inward journey. In flight entertainment a little limited. Otherwise very good.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

Air Mauritius customer review

(South Africa)

Johannesburg to Perth return. Service good seats comfortable. AVOD operated without any problems. The crew were friendly tasty food and wine is excellent. On our return schedules changed without notification however Air Mauritius covered all costs.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Air Mauritius customer review

(United Kingdom)

London-Mauritius-London with A340-300. Check in: friendly and helpful staff trying to accommodate seat requests. Seats uncomfortable and tiny leg space (I am 1.90 m) but managed to sleep somehow. Food ok nothing special staff go round frequently with wine and water during flight. Entertainment limited few selection of films which are shown in unpredictable loops Aircraft needs upgrade to more comfortable seats they must be reading these reviews as most flaws mentioned not noticed (ie. patronising staff no child menu no water etc.)
Seat TypeEconomy Class
Value For Money 12345
no
na

Air Mauritius customer review

(United Kingdom)

Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.
Seat TypeBusiness Class
Value For Money 12345
no
2/10

Air Mauritius customer review

(United Kingdom)

LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work it had a very limited selection of music and films. The seats were very uncomfortable seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly though forget pressing the call bell as they won't bother coming. If you want something you have to go to the rear galley and get it yourself.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Air Mauritius customer review

(United Kingdom)

LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal seats incredibly hard and uncomfortable and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a "self-service" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes so there was an endless line of passengers going to and from the rear galley.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Air Mauritius customer review

(United Kingdom)

Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline you will not regret it.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Mauritius customer review

(United Kingdom)

CPT-MRU A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Air Mauritius customer review

(Mauritius)

LHR-MRU Economy flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.
Seat TypeEconomy Class
Value For Money 12345
yes