Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 167 reviews
5/10
4 star Skytrax Rating
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2/10

Air Mauritius customer review

(Germany)

Frankfurt to Mauritius and back last week. First we booked a non-stop flight the ticket said that too but in fact the plane - after already delayed for over an hour - stopped in Geneva and we had to go out there and wait for another hour. The plane was old legroom in was poor due to the IFE Box mentioned in other reviews. The staff was friendly but never there. I've hardly seen them during the flight and helped myself for drinks (so far there were drinks). Only the food was ok and the entertainment program was nice.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Air Mauritius customer review

(South Africa)

DUR-MRU return Business class on A319. Things work so well from the Durban side but I have flown DUR-MRU-HKG return and JNB-MRU-LHR and by comparison the cabin crew this time barely managed a smile unless you grovelled. I don't expect to be glared at for asking for more bread. The return leg was pretty similar as far as staff went. Clearly nicer staff get to fly the longer routes. The most severe criticism I would make is the boarding leaving Mauritius. It is unjustifiable to leave long lines of passengers waiting for over an hour with no info nor telling us to all go sit down again. They knew perfectly well that they were running a full hour late as they later came up with the excuse that the plane was running late from Rodrigues! They pay lip service to priority boarding of business class passengers. Suddenly they announced a gate change so everyone had to scramble to change gates. Kept us waiting on the tarmac for the bus. What is the most appalling is that they kept 5 medical patients who were flying on the flight in wheelchairs waiting too in the line with no explanation to them.
Seat TypeBusiness Class
Value For Money 12345
no
na

Air Mauritius customer review

(United Kingdom)

LHR-MRU-LHR. LHR-MRU poor leg room most uncomfortable seats ever the entertainment system didn't work properly and staff were miserable. The MRU-LHR leg was a different story. We left MRU 3.5hours late due to the bad weather at LHR (snow). 3 hours from LHR captain announces the airport was shut so we were diverting to Milan-Malpensa. We landed and were shipped to a hotel. The following day our plane departed Milan for Paris without telling the passengers any information. Air Mauritius had one rep in Milan airport who ignored us another rep wouldn't speak with us. Very little information given to us we had to chase Air Mauritius at all times. They pretty much just abandoned us in Milan once we got off the plane. After 4 days of little information they left us to find our own way home. I certainly wouldn't recommend using Air Mauritius. The worst customer service I have ever experienced.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Air Mauritius customer review

(Mauritius)

Mauritius-Singapore return Economy new A330 both legs. Seats quite hard but 7 hours flight is sustainable. I no longer rely on the IFE and always bring my IPAD. Flight was quite full but had no one seating to me on both legs and that is a major relief. Crew was performing basic service and not very friendly. The male staffs were more interested in female passengers. Come on MK you can do better!
Seat TypeEconomy Class
Value For Money 12345
yes
na

Air Mauritius customer review

(United Kingdom)

Cape Town to Mauritius Mauritius to Heathrow. The most uncomfortable seats ever IFE box takes 25% of already limited legroom. Disinterested staff poor food - old planes with bits missing or not working.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Air Mauritius customer review

(United Kingdom)

LON-MRU-LON in Business Class travelling with our baby daughter. I have to say the experience was very good indeed particularly on LON-MRU. The cabin crew in biz cabin were excellent attentive and polite. The food was of a good standard the sleeper beds (although not fully flat recline to an angle of 170 degrees) were comfortable - I am 6'3" tall and could almost fully stretch out. Flights were on time outbound hours delay inbound. AVOD inflight entertainment system in biz class was good decent large screen in your armrest moderate selection of films to choose from. As a leisure airline Air Mauritius offered excellent value for money on this route compared to their only direct competitor (BA). Hold bags were priority tagged and did come off first at both ends. Our babies pushchair was also waiting at the aircraft door in both directions when we landed. Only slight let down is the Air Mauritius Lounge in MRU which is pretty poor and in need of a major makeover but a minor point in the overall travel experience.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Air Mauritius customer review

(United Kingdom)

LHR to MRU return in September 2010 (both night time flights). Found the seats cramped and uncomfortable not all of the headset jacks worked. The Flambouant aircraft appears to be less tired than The Chamarel one both Airbus 340's. Staff were helpful and polite we also appreciated the cabin lights being turned off after dinner however due to the severe lack of padding in the seats my legs and posterior spent more time asleep than I did. We do recommend flying with Air Mauritius but not for such a long journey.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Air Mauritius customer review

(United Kingdom)

Business Class (which was cheaper than I thought) in early September. No problems on the ground (though immigration at Mauritius a bit long winded) or in the air. Food wine and staff very good. Would have no hesitation in using them again.
Seat TypeBusiness Class
Value For Money 12345
yes
2/10

Air Mauritius customer review

(United Kingdom)

Heathrow - Mauritius return. Outbound flight was appalling. The legroom in economy is the worst we've experienced. As already mentioned in other reviews the IFE box is situated under the seats so severely eats into the already cramped conditions. Cabin staff were generally surly and rude. One stewardess rammed the beverage trolley into my husband twice and poured hot tea in his lap without acknowledgement let alone an apology. Headphones didn't work. Toilets where dirty. Inbound was a slight improvement. The cabin staff where pleasant.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Mauritius customer review

(Mauritius)

MRU-LHR return A340. The flight could have been brilliant if not for one stewardess on the first leg. Chief Purser and other crew more than helpful and caring. Food excellent on both legs compared to a recent previous trip. Some issues with toilets. Recurrent issues with the seats. IFE the same old story but beyond control of crew brought my Ipad and enjoyed my own movies.
Seat TypeBusiness Class
Value For Money 12345
yes