Air Mauritius

I was delayed more than 48 hrs in Shanghai Pudong Airport! The whole ordeal started when we boarded the plane we were told there was a technical problem and take off would be delayed. The crew had to open the middle doors for us as it was getting too hot inside. During the 4 hr wait we did not get any food or drinks! We were driven finally after 5 hours on the tarmac back to the terminal to be dumped in the airport hotel without food or information. For the next 2 days we were left without any info on the flight! We had to fight with airport staff to get our luggage back after more than 24hrs. Absolutely unprofessional management of problems lying to customers covering up a major problem and never getting back to us for any kind of compensation.

My Family and I flew Singapore to Mauritius and return via KL. We were impressed with good inflight customer service including the food having travelled there new Airbus A330-200.

Melbourne-Mauritius-Nairobi return pleasantly surprised by the level of service we received. For both long haul services requested and received exit rows - which can be quite difficult to do with other airlines. I found the seats comfortable food was fine and there was never any issue about heading down to the back galley to get a drink when you felt like one. The staff on the whole were very friendly. Mauritius airport itself is very small and cramped but this should not be a problem when the new terminal opens.

Horrific flight out managed to sleep a little on the way back but only because I probably could have slept standing. The seats were horribly uncomfortable (comparable to a short haul easy jet flight possibly worse) and any room for your feet is taken-up by the inflight entertainment box. Inflight entertainment had poor screens and an even poorer selection of films. Seats badly damaged with wire from the document holder (which had somehow reversed its spring) forcing into my knees for the whole way out. Flight staff polite but seemed to be very pleased with themselves which added to the depression of the whole experience. Booked through Kuoni so expected the flight to be fine I won’t be so trusting in future. I find it hard to believe given the cost of everything on Mauritius that their airline has to be so poor.

London Heathrow to Mauritius return. I'm 5'10 and average build and found I had sufficient room to recline and doze a bit for the 12 hr flight. The inflight entertainment was good with a large touchscreen offering recent movies tv documentaries and games - all on-demand. The only drawback is that the screen is sometimes too touch sensitive or not at all which can be frustrating at times. Going out mine froze all together once but the stewardess reset it within minutes. The food was tasty and service not intrusive. However there was no announcement that drinks were always available in the galley - I only knew this from previous reviews. Flight out was just 1 hr delayed due to late inbound arrival but return flight taxied dead on time and arrived 30 mins early.

Paris to Mauritius return on Business with a promotional fare. Warm welcome from staff served a choice of pre- flights drinks with a local tropical touch. Starters main courses and desserts tasty and again with a creole twist that was memorable. The lie-flat seat is comfortable with relax and massage options. Plenty of space for storage and water bottles provided before going to sleep. Only 2 things to improve - the IFE is not on-demand and the choice of movies is limited there are no snacks/drinks buffet on overnight flights which last about 11 hrs. Otherwise a satisfying trip where I managed to get 7 hrs sleep.

Mauritius to London Heathrow. The service was below average. Food was satisfactory although served chicken for every meal. The television did not work I told a cabin crew member 3 times and she simply said 'ok I'll come back to you' she didn't for 12 hours. As for the other points they were satisfactory. Not much leg space and variety of films and shows.

MAU to SYD. Flight was ok nice aircraft but as for cabin service - well your on your own. If you need the toilet join the line of Economy passengers for Business Class facilities. A request for water was met with "try economy".

Business Class from MUR to Paris. Usual great service. Clean A340. Crew very pleasant and smiling. Wines and food was ok. Seats aren't the most modern but plenty of space and very comfortable. Left on time and arrived 10 mins late. This is a late flight so they quickly serve dinner then close cabin down for the night.

Paris-Mauritius-Paris Economy on A340's. Poor service on both flights. Seats very uncomfortable they seem to tilt forward and have limited space. Food OK but drinks service appalling. 1 trolley service and 1 round of soft drinks for 11 hr flight! If you wanted more drinks you had to go to the galley at the back to help yourself where the flight attendants were sitting chatting/reading or putting on their makeup! If you are a Mauritian national though you are very well looked after personal food & drinks served and bottles of wine given to take home! Will never fly them again.