Air Mauritius

Flew back with my husband and 2 children from Mauritius last night in business class and was appalled at level of service onboard. No child meals in fact no child friendly food whatsoever. Considering it's such a long flight they should be more prepared for children travelling. We requested child meals at booking and did not get on way out so on return My agent requested again but yet again this was ignored. We have travelled in business class on both BA and Virgin and Air Mauritius can't even come close in comparison to service provided by these airlines.

LHR - MRU return in economy. Alitalia check in staff at LHR very friendly and helpful. The flight was on a tatty A340-300. The material was coming off the backs of the seats and the inflight entertainment did not work properly. When it did work it had a very limited selection of music and films. The seats were very uncomfortable seat pitch the smallest I have experienced on a long haul flight. The food was fine. The cabin crew were very polite and friendly though forget pressing the call bell as they won't bother coming. If you want something you have to go to the rear galley and get it yourself.

LHR-MRU in economy on a very tatty A340. The backs of the seats were coming apart to the point where you could see metal seats incredibly hard and uncomfortable and seat pitch so small that I had to sit side saddle for the entire flight. No chance of getting sleep in these seats. IFE didn't work properly and there are very few films or music to listen to - certainly not enough selection for a 12hr flight. Flight attendants friendly and polite and food was fine. Toilets don't appear to be cleaned during the flight so quite disgusting on a 12 hr flight. MRU-LHR in economy was similar. Boarding at MRU a mess. The queue from the gate weaved its way across most of the tiny terminal and was being processed very slowly. A lot of passengers getting angry. Flight attendants operated a "self-service" from the rear galley. The flight attendant call bell seems to be purely for decorative purposes so there was an endless line of passengers going to and from the rear galley.

Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline you will not regret it.

CPT-MRU A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.

LHR-MRU Economy flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.

MRU-MEL on A340. Disinterested check-in clerk couldn't have cared less about my seating preferences even though what I wanted was available. Could not read as an alternative to the non-on demand video because the light switch was incorrectly wired to illuminate the seat next to mine. Flight attendants nice enough but take a water bottle on board - they make no effort to carry water or juice along the aisles when the cabin lights are down. If you aren't in an aisle seat presumably you are just expected to dehydrate unless you climb over your sleeping fellow travellers to get to the galley. Food ordinary. No reason to fly this airline unless route dictates worth rescheduling to avoid.

MRU-MXP return Business. Flight delayed by 6 hours then another 6 hours. Being local we went back home and returned. Skipped dinner and went to sleep as soon as we took off. Staff very helpful. Return leg was night flight good sleep crew was excellent. Only set back is the seat at an angle not the best. Milan lounge is not really a lounge.

Seats on the Heathrow to Mauritius flight were hard provided no lumbar support and very uncomfortable. Some members of staff somewhat patronising and not very helpful. Headphone did not work and the food was awful. They do not serve the small bottles of wine and we were served tiny amounts of wine in plastic glasses I felt we were treated like children. When asked for two small glasses we were very patronisingly told that we have to wait for the next trolley - which was going to be a long time after the meal. My partner and I ordered vegetarian food and were served very small portions of very unappetising food and a fruit salad with acidic and unripe fruits. The next morning we were offered two small cold soft and doughy buns with margarine and jam. Not a pleasant trip.

Heathrow to Mauritius seats are very tight spaced. Staff quite unhelpful. In such a long haul flight they did not distribute water or juice after meal times nor did they advise passengers to help themselves with drinks in the catering area. I travelled with 18 month old twins - staff unhelpful and gave our kids meals with adults meals whilst distributing other kids meals earlier. Mauritius to Heathrow staff rude and spoke over our heads literally bitching about kids playing on the floor between passenger seats. They lack manners and customer service. Staff have no compassion and empathy for parents who travel with kids - they behave as if they are doing us favours whilst we pay in full for adult and kid fares.