Air Mauritius

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 164 reviews
5/10
4 star Skytrax Rating
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1/10

Air Mauritius customer review

(United Kingdom)

Paris CDG to Mauritius in Economy Class and totally disappointed. Firstly the seats were so uncomfortable it was impossible to sleep. There was no in flight entertainment because it was such an old aircraft - we did have our own tiny screens but they only displayed a map of where we were! The staff were okay and food about edible. Fly with another airline you will not regret it.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Mauritius customer review

(United Kingdom)

CPT-MRU A319 Business Class. Fixed cabin of 16 seats (2-2) but 3-3 with the centre seat as a table. Good leg room for a regional flight although 5 hrs is a long time in a economy seat which it appears to be. It has an IFE box under the centre seat. Cabin service was good and food excellent - a 4 course lunch with a choice of 3 mains. Aircraft - one of only two of this type operate mainly MRU to South Africa. Overall good but a poor seat. Arrived on time but parked remote - seems standard for this type and after some delay disembarked onto a bus.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

Air Mauritius customer review

(Mauritius)

LHR-MRU Economy flight delayed by one hour. Seats uncomfortable but size okay. Skipped dinner. Breakfast was really basic with near frozen pastry and bread. For an economy flight it was basic service nothing to be impressed. Crew did their jobs but that was it. IFE okay for a night flight.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Air Mauritius customer review

(Australia)

MRU-MEL on A340. Disinterested check-in clerk couldn't have cared less about my seating preferences even though what I wanted was available. Could not read as an alternative to the non-on demand video because the light switch was incorrectly wired to illuminate the seat next to mine. Flight attendants nice enough but take a water bottle on board - they make no effort to carry water or juice along the aisles when the cabin lights are down. If you aren't in an aisle seat presumably you are just expected to dehydrate unless you climb over your sleeping fellow travellers to get to the galley. Food ordinary. No reason to fly this airline unless route dictates worth rescheduling to avoid.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Mauritius customer review

(Mauritius)

MRU-MXP return Business. Flight delayed by 6 hours then another 6 hours. Being local we went back home and returned. Skipped dinner and went to sleep as soon as we took off. Staff very helpful. Return leg was night flight good sleep crew was excellent. Only set back is the seat at an angle not the best. Milan lounge is not really a lounge.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Air Mauritius customer review

(United Kingdom)

Seats on the Heathrow to Mauritius flight were hard provided no lumbar support and very uncomfortable. Some members of staff somewhat patronising and not very helpful. Headphone did not work and the food was awful. They do not serve the small bottles of wine and we were served tiny amounts of wine in plastic glasses I felt we were treated like children. When asked for two small glasses we were very patronisingly told that we have to wait for the next trolley - which was going to be a long time after the meal. My partner and I ordered vegetarian food and were served very small portions of very unappetising food and a fruit salad with acidic and unripe fruits. The next morning we were offered two small cold soft and doughy buns with margarine and jam. Not a pleasant trip.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Air Mauritius customer review

(United Kingdom)

Heathrow to Mauritius seats are very tight spaced. Staff quite unhelpful. In such a long haul flight they did not distribute water or juice after meal times nor did they advise passengers to help themselves with drinks in the catering area. I travelled with 18 month old twins - staff unhelpful and gave our kids meals with adults meals whilst distributing other kids meals earlier. Mauritius to Heathrow staff rude and spoke over our heads literally bitching about kids playing on the floor between passenger seats. They lack manners and customer service. Staff have no compassion and empathy for parents who travel with kids - they behave as if they are doing us favours whilst we pay in full for adult and kid fares.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Air Mauritius customer review

(Germany)

Frankfurt to Mauritius and back last week. First we booked a non-stop flight the ticket said that too but in fact the plane - after already delayed for over an hour - stopped in Geneva and we had to go out there and wait for another hour. The plane was old legroom in was poor due to the IFE Box mentioned in other reviews. The staff was friendly but never there. I've hardly seen them during the flight and helped myself for drinks (so far there were drinks). Only the food was ok and the entertainment program was nice.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Air Mauritius customer review

(South Africa)

DUR-MRU return Business class on A319. Things work so well from the Durban side but I have flown DUR-MRU-HKG return and JNB-MRU-LHR and by comparison the cabin crew this time barely managed a smile unless you grovelled. I don't expect to be glared at for asking for more bread. The return leg was pretty similar as far as staff went. Clearly nicer staff get to fly the longer routes. The most severe criticism I would make is the boarding leaving Mauritius. It is unjustifiable to leave long lines of passengers waiting for over an hour with no info nor telling us to all go sit down again. They knew perfectly well that they were running a full hour late as they later came up with the excuse that the plane was running late from Rodrigues! They pay lip service to priority boarding of business class passengers. Suddenly they announced a gate change so everyone had to scramble to change gates. Kept us waiting on the tarmac for the bus. What is the most appalling is that they kept 5 medical patients who were flying on the flight in wheelchairs waiting too in the line with no explanation to them.
Seat TypeBusiness Class
Value For Money 12345
no
na

Air Mauritius customer review

(United Kingdom)

LHR-MRU-LHR. LHR-MRU poor leg room most uncomfortable seats ever the entertainment system didn't work properly and staff were miserable. The MRU-LHR leg was a different story. We left MRU 3.5hours late due to the bad weather at LHR (snow). 3 hours from LHR captain announces the airport was shut so we were diverting to Milan-Malpensa. We landed and were shipped to a hotel. The following day our plane departed Milan for Paris without telling the passengers any information. Air Mauritius had one rep in Milan airport who ignored us another rep wouldn't speak with us. Very little information given to us we had to chase Air Mauritius at all times. They pretty much just abandoned us in Milan once we got off the plane. After 4 days of little information they left us to find our own way home. I certainly wouldn't recommend using Air Mauritius. The worst customer service I have ever experienced.
Seat TypeEconomy Class
Value For Money 12345
no