Air Mauritius

Very disappointed with the inflight service. Flight from Mauritius to Heathrow is 12.5 hrs. Usually on long flights flight attendants on other airlines would on several occasion offer passengers a glass of water. With Air Mauritius not once did the flight attendants offer water to passengers. You have to ask for it. Once the food was served their duty was done. The quality of the food was very poor. The entertainment choice was limited and outdated.

LHR to MRU. Good cabin crew although a bit slow to reset my entertainment system on time flight and baggage arrived as well. Return leg was good 2 meals breakfast lunch and a snack before landing. Seats are cramped my knees were touching the seat in front. Crew don't smile.

London-Mauritius return on 23rd Jan. Plane only half full so lots of space my son had a bad tooth and was looked after very well. Food was fine quite a good flight with no complaints crew were excellent. Have flown with a lot worse airlines supposedly of better quality.

Hong Kong to Mauritius return - wasn't a bad trip but the seat was a bit congested and the food quantity was not good. There should be a great variety of food but there were only two which excluded the vegetarian meal both ways. Having Air-Mauritius to be the only possible direct airline to Mauritius the ticket was very pricey.

LHR-MRU return. Flew out December returned Jan in economy class on a A340-300 with window seats on both flights. Flight staff on the ground and cabin crew helpful. Food quality generally ok. You could have as many drinks as you required. However that's where the positives end the seating was cramped and no way is the seat pitch 33/34 inch as stated. The recline space available is also very poor so you never feel comfortable quite the opposite with no chance of any sleep. The entertainment system is also disappointing with limited choice of films and music.

Worst airline ever. Business class ticket they lost our luggage and did nothing to find them. We spent 8 days in Mauritius with a 15 months old baby and without any luggage a nightmare. Our luggage were lost in Nairobi. It's not the first time it happens but with other airlines they usually find them and deliver them in a couple of days. Service in the flight is bad. From Nairobi to Mauritius you get a kind of breakfast when you board then after nothing not even a glass of water! And we travelled business class!

I was delayed more than 48 hrs in Shanghai Pudong Airport! The whole ordeal started when we boarded the plane we were told there was a technical problem and take off would be delayed. The crew had to open the middle doors for us as it was getting too hot inside. During the 4 hr wait we did not get any food or drinks! We were driven finally after 5 hours on the tarmac back to the terminal to be dumped in the airport hotel without food or information. For the next 2 days we were left without any info on the flight! We had to fight with airport staff to get our luggage back after more than 24hrs. Absolutely unprofessional management of problems lying to customers covering up a major problem and never getting back to us for any kind of compensation.

My Family and I flew Singapore to Mauritius and return via KL. We were impressed with good inflight customer service including the food having travelled there new Airbus A330-200.

Melbourne-Mauritius-Nairobi return pleasantly surprised by the level of service we received. For both long haul services requested and received exit rows - which can be quite difficult to do with other airlines. I found the seats comfortable food was fine and there was never any issue about heading down to the back galley to get a drink when you felt like one. The staff on the whole were very friendly. Mauritius airport itself is very small and cramped but this should not be a problem when the new terminal opens.

Horrific flight out managed to sleep a little on the way back but only because I probably could have slept standing. The seats were horribly uncomfortable (comparable to a short haul easy jet flight possibly worse) and any room for your feet is taken-up by the inflight entertainment box. Inflight entertainment had poor screens and an even poorer selection of films. Seats badly damaged with wire from the document holder (which had somehow reversed its spring) forcing into my knees for the whole way out. Flight staff polite but seemed to be very pleased with themselves which added to the depression of the whole experience. Booked through Kuoni so expected the flight to be fine I won’t be so trusting in future. I find it hard to believe given the cost of everything on Mauritius that their airline has to be so poor.