Air France

I want to commend the cabin staff on Flight AF006 from CDG to New York JFK on Wednesday October 23 2013 for their help and professionalism. My husband is disabled and cannot walk. He needed to go to be bathroom and a steward helped me get him to the lavatory. He has MS and I needed to clean and change him. When we left the bathroom he could not walk at all and two Air France stewards carried him to his seat. I had unfortunately stuffed up the sink and they closed the bathroom without saying a word. They were so understanding.

JNB-CDG-TLV in economy on 17th October. Even if I had 3 seats for myself flying in economy on this A380 is not any better when it comes to comfort of seat compared with other airlines. Crew were very good and helped as much as they could. Food was ok even if appetiser was of poor quality. Most of all I appreciated the new breakfast concept in economy a warm crepe with a very sweet sauce. Small bread roll and croissant jam and some fresh fruit salad usual breakfast drinks. Much better then cold cuts and cheese with some dry bread roll and fruit compote we used to receive well done AF nice improvement. CDG-TLV same service as usual and as early morning flight out of CDG we received what to me looks like a very poor breakfast but food on European flights is always poor.

Flew from MRU to CDG on 19th of October. Aircraft was the high density edition of 77W. Aircraft new clean and in good condition. Boarding on time however a delay of almost one hour occurred without any notice or refreshments. The service was dreadful. I fly very frequently especially with partner KLM but this was the most disappointing service experience. No drink round before dinner no drink round after dinner. No water for the night. FA showed herself 2 times on an 11 hr flight for dinner and breakfast. FA in galley ignorant and unfriendly. AF staff were below par especially in Premium Economy. Will avoid AF in the future and choose partner KLM if possible.

From Paris CDG to Montreal Trudeau and from Atlanta Hartsfield International to Paris CDG. The crew were very polite and helpful especially for the flight back food and beverages were very good much better than other airlines I've used. Nevertheless the seats were hard especially between Paris and Montreal. I highly recommend to avoid flying with the old 747-400 of Air France.

Beijing to Paris on 14/09/2013. PNC run being particularly welcoming. The service was friendly and attentive. For once a real team effort. Clear PA announcements in French English and Chinese (a Chinese PNC was on board). Good seat and good VOD. However the cabin aircraft was dated and should be renovated.

Both the Atlanta to Paris and the Paris to Aberdeen flights were great. I appreciated the staff. I do not speak French but found I had no problem communicating with the staff. It also had the best meal I have had on a flight. I was on Air France 681 and 1272 on September 21 and 22. Luggage was taken care of flights on time. I was impressed.

Singapore to Casablanca return via Paris. A decent enough product without being outstanding. On the upside the cabin crew delivered good service with the stewardess on the Singapore/Paris run being particularly welcoming. Seat comfort was good and I got plenty of sleep. And the flights were all on time. On the downside the food wasn't great: edible withouth being especially memorable. I would happily travel with Air France again.

I would not fly Air France again nor would I recommend the airline to anyone. I flew from Singapore to Paris and returned from Frankfurt through Paris back to Singapore. The meals served were not of high standards the length of the flight requires at least snacks to be offered as well as a meal.

Flew JFK-CDG September 2013. Loved the experience. Comfortable seats. Great food and included wine. Excellent service. On time! I will do it all over again.

I would never willingly book a flight on Air France again. I have travelled with Air France from Paris to Abu Dhabi in August and from Paris to Johannesburg in September 2013. To Abu Dhabi I specifically booked Etihad only to discover that they are doing a codeshare with Air France. Luckily Etihad have a number of rows specifically for Etihad customers and so I was comfortable to and from Abu Dhabi but the Air France staff were terrible. I even heard the Air France Purser ask an Etihad crew member what they should do to work together well and the Etihad crew member replied "do things the way we want you to and we'll have no problem". The flight to Johannesburg was on Air France as my husband wanted to go on a direct flight - even he who travels transatlantic monthly was horrified. Air France have the cheek to email you the day before the flight offering you an upgrade. The first email was for 189 Euros when we tried booking it no joy - when we tried at the airport they said we could upgrade for 489. On the return from Johannesburg the upgrade was offered at 289 Euros still no joy on the internet and at the airport they didn't even understand what I was talking about. Never again.