Air Canada

YYZ to YYC on a pristine 767 good cabin crew lead by an impressive bilingual flight director. Impressed by the improvements to the food offerings. YYC to YLW on a CRJ with an outgoing friendly flight attendant. Good flights good service.

LHR-YYZ YYZ-YOW YOW-YYC YYC-YYZ YYZ-LHR. Each flight was fantastic. The long haul flights were flown on the 777-300 with the standard Executive Pods they are a favourite of mine. The food was fantastic on all the flights Air Canada has recently started a "room service" style breakfast on flights to Europe. You get an order card and tick off everything you want at night before you go to bed and in the morning have it delivered at your chosen time. Great new idea. Staff onboard were fantastic as usual. Can't wait for my next trip!

I was flying Ft. Lauderdale to Toronto. I paid a full fare economy ticket and paid for a "priority seat". I want to know what is so priority about it as they make you board the flight last as it is in the front of the plane. All other airlines give you priority access when you pay extra for your seat assignment. Would have been better off picking row 30 for free.

AC flight 85 YYZ-TLV in business. The flight was flawless service was excellent food was good to excellent. The AC 787 is an amazing product well designed and comfortable. Missing overhead bins in the center above rows 4 and 5 made for a few uncomfortable minutes as we boarded - flight attendants should anticipate this and be available to help. The seat is excellent long enough and wide enough. Yes the foot well is narrow but I got comfortable and slept deeply for 4 hours (same issue on Swiss United ANA). The pillow and comforter are far better than those offered by United Swiss Lufthansa. The adjustable cushions make it the best Business seat I have experienced. Topping it all off is the 18" screen along with a well designed hand controller with its own fully functional LCD touch screen.

Economy flight to London on the Dreamliner was the worst ever. To leave at 11.50 pm boarded at 12.One hour delay while computer is programmed for Heathrow then 30 minute delay because of shift change. New seat cut off circulation in the back of my legs and I had the sensation of being crammed in to make more money. The entertainment centre controls are in the arm rest right where one would put their elbow. All night the passenger beside me was turning on and off his and my system and overhead lights. If I put my elbow on the arm rest I would do the same to the passenger beside me. Try sitting for 8 hours with no place to put your arms and light flashing on and off as you tried to sleep. Needless to say there was no baggage for my connecting flight to Lisbon. Don't fly the Dreamliner.

My husband and I flew Vancouver to Las Vegas mid Nov/14. We have done this route many times but this time it was operated by "Rouge". The most uncomfortable flight we have ever experienced. We will never fly Rouge again.

Frankfurt to Toronto and Toronto to Halifax 20 November 2014. Lufthansa from Bremen to Frankfurt to start the trip check in very efficient flight on time and efficient. Frankfurt airport needs to have better internal direction for connecting passengers. AC flights on time service efficient and as expected in economy meals ok for economy. Cabin staff were pleasant and efficient nice to see a difference here to some previous flights. Overall price and value for money no complaints.

YYC to YXE. I politely asked the check in personal at Calgary a basic question about baggage fees and received a very defensive rude response. Customer service does not appear to be much of a priority. Flight attendant was not particularly friendly and had minimal interaction with passengers. I find the overall experience much more efficient on Westjet and they're fleet is newer too.

YVR to NRT. First off you can fly YVR to Haneda on ANA. I recommend that route. Narita is such a hassle even on the "direct" NEX train it takes an hour into Tokyo and that is after the long haul flight after Customs after waiting for a train before you transfer again in Tokyo or even if your hotel is near a station make the 900 meter walk out of Tokyo Central or Shinagawa. (I am not exaggerating. The time it takes to wheel your luggage from the NEX at Central to the lobby at the Shangri-La is nearly 20 minutes and that's when the station is relatively quiet.) AC was using an older aircraft on this route and it wasn't really too noticeable until we flew back on something much better (Cathay). The biz config in AC with their very comfortable if a tad firm lie flat seats afford privacy and ensure a good rest. The AV system is good although the screens aren't too big. Crew was extremely attentive and very friendly. One even had a sense of humour! The first meal was half decent quite good. The second a breakfast was mediocre. I find the "second" meal on AC long haul flights is always a letdown. The wine on AC could be better. On Cathay they were serving better champagne a wonderful Saint Veran a superb Gruner Vetliner and a lot of other wines that had obviously been tested at 39000 feet. Most AC wines just don't make the cut at the altitude. This was a points flight but if I was paying I would definitely choose ANA.

Toronto to London - I booked 3 seats and had them pre-assigned so we could all sit together. This was confirmed and the seats allocated. When I arrived at the plane the crew had split our seats up and would not change other seating so we could sit together. My 4 year old was initially sat alone next to a stranger. The result was that I could not go to the bathroom with my son without leaving my baby. I could not change my baby without leaving my son alone - my wife was 30 odd rows away. The stewardesses would not help us get food from bags (which were all with my wife because we were meant to be sat together). When I complained through customer relations I was told that it is always challenging travelling with children. They let us down at every stage of our journey and ruined our trip home.